Petco is a health and wellness company focused on pets, offering nutrition products, supplies, grooming, veterinarian services, vaccination clinics, adoption services, and training classes. The store has made many positive changes recently and even smells better. Employees are consistently noted as friendly, helpful, knowledgeable, and they make shopping an enjoyable experience. However, the store often seems very short-staffed, leading to guaranteed long waits for assistance with crickets, fish, or other needs. The cricket keeper, for instance, is not normally cleaned and refilled until Wednesday after a Tuesday delivery. A significant issue is store clutter, with boxes of stock in nearly every aisle creating obstacles that are difficult and unsafe to maneuver around, especially for individuals with disabilities. Cleanliness has also been a problem, with a bathroom reported as disgusting and reeking of pee. Despite these drawbacks, customers report good experiences overall, finding the products they need at expected prices, and many plan to return. The store also provides happiness, with treats and toys bringing joy to both pets and families.
