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February 2024 by Josh
Staff was very friendly and super helpful.
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January 2024 by Katurkey Boggess
Great customer service!
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January 2024 by Ryan Wakefield
Beautiful store with great staff
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January 2024 by S Franchise
Went to return a jacket that was ripped and Kinsey, one of the retailers, was completely rude and dismissive. I understand that that customer service is tough, but dang, I have never been talked to like that.Thankfully Arden, the manager stepped in and was able to help and resolve the issue with professionalism and grace.
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January 2024 by Cody Johnson
So called out door retailer. As of the time I tried to shop at the store they only carried ski gear. No snowboard gear to speak of, I don't understand why you would carry a limited amount of ski gear and no snowboard gear. No fishing equipment either. The store Is full of Patagonia for those who want to look like they are "outdoorsy". As they get there gourmet Frappuccino in town.
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October 2023 by Ken Johnson
I went to check out and asked for a bag and was informed that REI is now bagless. Really no more bags to carry my items out to my vehicle. What is REI trying to do with this stupid Seattle liberal policy? If they really cared about the environment then why are most of items in the store still packaged in plastic.
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September 2023 by Brooks Green
We had a great experience here on 2 September 2023. We ordered a cargo rack for our Subaru and the employee who helped us, Parker, was extremely helpful!He was knowledgeable about the product and assisted us installing it in the car and making sure everything was in place.It was a great experience thanks to Parker!
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September 2023 by Jack Wiley
Helpful in getting the new touring boots I wanted on a spring sale! The boots have been great so far, and if need be they'll help you get your boots properly fitted after you've used them. REI is a great place to go for specialty outdoor gear and they stand behind the products they carry if you ever have issues!
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August 2023 by Kara Fox
Hi. This may not be appropriate, but I'm leaving this review for whoever took my ray bans I accidentally left on the sports bra rack a few weeks ago, to please just return them to the store. They were actually a sentimental gift. please & thank you! ❤️
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August 2023 by Lancewh
Not Dog Friendly. I absolutely love REI but recently tried to go in with my small pup and they asked me to leave. The gentleman was kind and everything just super bummed they wouldn't let us in. Every other are REI was dog loving.
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August 2023 by Terrel Armstrong
Took our dogs to store in missoula but they don't allow dogs in store....not even to fit life vests for them. Bob wards, cabelas and scheels has allowed me to bring my dogs inside. Sad that rei has such an archaic policy for a supposedly progressive business.
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July 2023 by Kathleen Iman
Shout out to Alex (and Jeff?) in the shoe department!!! He was really helpful when I was trying on hiking boots and comparing brands. He asked the right questions that helped me pick the right pair, plus he was personable and attentive - service seldom found in retail these days. Shannon at checkout was also really helpful and kind. Wished I lived in Missoula so I could shop at this location regularly!!!! Thank you to the great staff!
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July 2023 by Isaac S.
Just an odd experience yesterday at REI with a teller named Chris, we had a faulty item and went into figure out a return. It was a bike rack we'd purchased from another REI and had to get things replaced. I went up to the front counter and was met with a very weird attitude/criticism and weird looks that I didn't know to go to the bike counter in the back of the store(didn't even know there was a counter back there).... Got back to that counter and the bike guys were like no, you could have done this up there, no reason to haul the rack back here.... Otherwise a solid REI just a very weird social encounter that threw both my wife and I.
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June 2023 by Thomas Sandberg
Super friendly and helpful people in the bike repair department and around the store in general. I got my two bike wheels fixed up in less than an hour.
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March 2023 by Keith miles
Pretty much anything outdoors... Great name brand high quality selection priced accordingly... helpful informative staff... checkout the return section for sure for deep discounts...
