-
November 2023 by Troy Adam
I normally have a good experience with Tireramma and have used them for all my tire needs, but this last experience was bad.I was told I could drop off my car after-hours to get the snow tires put on the next day. They did not take my name so I figured they had a lot of time and openings. When I called the next day around 5pm to pay my bill the woman mentioned that I wasn’t on the list and would have to come back a different day. She didn’t even bother calling me to let me know at any point I. The morning or day.So, I scheduled another appointment and dropped the car off after hours again with clear instructions to call when it was done so that I could pay over the phone and pick up the vehicle after hours that night. Additionally, a plan was made to lock the key in the car. And change the oil.I received one call with a message 5 minutes before the shop closed saying that I didn’t pick up the vehicle and they were getting ready to lock it in the garage for the night. When I called back 10 minutes later there was no answer and I was unable to get my vehicle for another day.I live out of town so the lack of communication and professionalism caused a lot of trouble. I know they can do better but the front desk staff left plenty to be desired.
-
November 2023 by BJ Reed
The attitude and expertise is obvious as soon as you enter the building! Mark snd Jerry are professional, friendly and willing to help with any dilemma! I will always make this my tire shop!
-
October 2023 by eric hutchison
Purchased steel rims from these guys in black. When they showed up in GRAY, the guy said, “Nothing I can do about it.”
-
September 2023 by Kelly Broker
We were driving across the country pulling a trailer - kept noticing it losing air. When other shops said “not today” or said we would wait several hours, Tire Rama said they could help within an hour and they held to that! $26 and 45 minutes later, we had a patched tire and a safe drive rest of way! Super great service and staff too.
-
September 2023 by Bill Dishman
I've been a tire rama customer for 45 years and have always been able to count on good products and good customer service. Thanks tire rama.
-
September 2023 by Jean Moats
We were very pleased with the help they gave us. They were very polite and the cost was very reasonable.
-
September 2023 by Christine G.
We are from Las Vegas. We had a flat tire on our motorhome. It needed to be replaced. We were on the interstate when it went flat. Tire-Rama was able to replace it for us and get us back on the road. We appreciated everything they did for us.
-
August 2023 by Stephanie Ford-Sanders
I am utterly appalled and deeply disheartened by the appalling treatment I received from the men working in the sales area at that shop. My family and I found ourselves in a dangerous situation when my SUV lost a tire on the highway, and instead of being met with empathy and support, we were met with absolute rudeness and disdain.From the moment I called for help while standing on the side of the highway, the man on the other end of the line made it abundantly clear that he saw me as an inconvenience rather than a customer in need. Every single interaction with those two men was filled with aggression and condescension, leaving me feeling belittled and uncomfortable.Even when I finally picked up my car, the hostility did not subside. The guy named Mark had the audacity to blame me for a window problem that was clearly not my doing. Thankfully, Todd, the only ray of decency in that establishment, came to the rescue and fixed the issue without any of Mark's infuriating excuses. Honestly Todd should get a raise. He actually knew how to speak to me and my husband.This whole ordeal has left me shaken and outraged. I cannot fathom how a business that I brought over $1,000 in sales to could treat me so disgracefully. It is evident that they lack any semblance of customer service training, and their behavior is utterly unacceptable.I cannot stress enough the importance of customer service and the impact it can have on a business. As someone who has owned a franchise for 15 years, I know how crucial it is to treat customers with respect and gratitude. A simple smile and a polite demeanor can go a long way in making someone feel valued.The fact that these individuals, especially the ones supposedly leading the store, are allowed to behave in such a rude and offensive manner is beyond comprehension. I vow never to give them my business again, and I will make it my mission to warn everyone I know to avoid this store at all costs.I implore the company to take immediate action and provide proper training to their employees on how to treat customers with dignity and respect. If they don't address this issue promptly, their reputation will continue to suffer, and they will lose countless customers like myself who expect nothing more than basic human decency when seeking their services.
-
August 2023 by Matthew Swanson
Always a good deal and they really know their stuff. Really good service.
-
June 2023 by Samantha Bashaw
Everyone was miserable. They took a very long time. Good tires!
-
June 2023 by Robert Finley
Very pleasant staff. Good selection and inventory.
-
May 2023 by Nota Robot
Dont ever do a raffle through this company. The charged $20a ticket when the where $5each it even said on the ticket. Quick cash grab scam.
-
April 2023 by Bryanny Froehlich
I bought tires here 3 years ago for my truck that I don’t drive much. I brought it in and asked them to check the rim on the rear passenger tire because it had a constant slow leak. I asked them to clean the rim and check for bad spots. They did not do this, because the leak was still there. I brought it back three more times and today they are saying they can’t fix it because the metal of my rim is porous. This was never mentioned before and I am familiar with metallurgy, which leads me to believe that they are just trying to sell me rims because I am a woman and must not know about science. Do not go here if you are a woman. I was just mansplained to and not offered any kind of helpful service on tires which are under warranty.
-
April 2023 by Christian Ellison
DONT BUY TIRES FROM TIRE RAMA! 2 YEARS AND 30,000 MILES AND OUR TIRES WERE TRASH! AND WHEN I ASK THEM ABOUT IT THEY PLAY D**** DO YOURSELF A FAVOR AND GO SOMEWHERE THAT CARES ABOUT THERE CUSTOMERS!
-
April 2023 by John C.
Asked for a quote for 4 tires. Gave tire size manufacturer of car and model. Received a "phone consultation" message back. NO quote. If you are going to have the option to ask for a quote, then provide a quote. If I had the time to call, I would never use a website or click on the "receive a quote" option. Misleading, false, and frustrating. I replied with tire size and asked for a quote. After 3hrs, I have not received a reply of any sort. Since I am forced to call-I will now call every other tire place in Missoula and you will be last on my list.
