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March 2024 by Robert Haggard
Great customer service the employees were very personalable
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March 2024 by SellmerFudd
Always good service, always professional
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February 2024 by Hunter Roach
Came in for transfer case, both differentials and oil change. Asked a tech to throw a part back on for me and he so kindly did it (just the plastic oil cover panel that I took off and didn't get it back on in time due to the wet icy ground by the time I finished my work). Fast service with good communication.
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February 2024 by Alice Johnson
Very clean nice and employee service was excellent... in and out in no time...
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February 2024 by john Spooner
The old manager would have honored an expired coupon the new one won't. I will never go back
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February 2024 by Tyler Pierre
I’ve used valvoline in the past and have always had great service but today might be my last visit there. Took my wife’s car in for the usual oil change and the service was bad. What should’ve took no longer than 20 minutes max took almost an hour. There was approximately 7 people working the top just standing around talking with all three bays full and cars waiting to be service. There was also a tech walking around asking other techs to double check the oil filter because he wasn’t sure if he put it on the correct way after he wrenched it on with an oil filter wrench. I am honestly disappointed with the service that we got today and I’m honestly not sure if I ever want to go back for another service on any of my vehicles.
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January 2024 by andrew higgins
7/10 times I come here the service is very good.About 3 out of the 10 they don't check everything or neglect to say " oh your coolant is a tad low, or you've got zero power steering fluid" they just mark it as good and Cary on.So. With that said.They do great work, sometimes the techs don't always follow through.Never had an oil change issue or any issues from oil changes there. Just little things they could be better about.
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December 2023 by Brandon Tripp
After sitting in line for an hour and 20 minutes and 5 other cars going before me eventhough they arrived after me, I finally made it into the bay for a 15 minute gearbox fluid change. No one came to talk with me about why it was taking so long nor did anyone try and move other cars so I could get in. I was a long time customer but have decided to go elsewhere from now on.
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December 2023 by VombieSSJ9002
Quick, fast, and helpful. The customer service was great and my vehicle runs better now with their oil change.
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November 2023 by Laura Bird
The staff were extremely friendly and went above and beyond to help me get my car road ready! They even made sure I had the correct windshield wiper before I left without charging me extra for the premium part needed. I truly appreciate the time and attention to detail they took with my vehicle and highly recommend them! No appointment needed!Service: Oil change
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October 2023 by Kris Carter
I should've read the reviews before coming here. I'm in town for a family member medical procedure. Nevertheless, I realized our car was due for an oil change. So I found this place on Google Maps.After they got me in the bay, they checked my lights, ask for my vehicle info and then asked for my email address (for privacy reasons I don't give it to any service business). They said they can't do the service without it so I said then I don't want them servicing my car and I'll go somewhere else. But instead, they made me sit there and would not let me leave. They continued demanding I give them my email or make a new email account because they can't ring up the payment screen without it. Hence, you forced me to participate in doing business with you. In which constitutes coercion. The guys working under the car were cool. But I will never refer Valvoline to anyone. If this were my hometown, the police would definitely have been involved.
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October 2023 by Warner Paau
After a terrible experience from Valvoline, Great Falls, I drove to Missoula to try and get my oil changed. I rolled up with my uhaul trailer and the guys were more than happy to accommodate me.They changed my oil and checked all my other fluids and tire pressure. They even offered to help me back my trailer out (which wasn't needed).Highly recommended!
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August 2023 by Mike Carlson
I may revise this later, but I was underwhelmed by my first visit to this Valvoline. If Google offered half stars, I'd probably give 3.5 stars.I am taking into account that I decided to visit at peak weekday rush hour, when I'm sure many others were thinking the same thought about grabbing a quick oil change on the way home.I'm also taking into account that they were severely short-staffed and having problems with sufficient oil filter stock, issues which probably aren't the norm. The lead tech explained as much when I was still two vehicles back. That advance notice and the modest coupon bump are the half star.My wife went to this same Valvoline a couple of months ago, was third in line, and said she was driving out of the bay 30 minutes later. I, on the other hand, pulled in behind 3 other cars, all 3 lanes had at least 2 cars behind the one in the bay, and I'm not exaggerating when I say it took TWO HOURS from joining the line to pulling out of the bay.I also find it a little fishy that their window sticker recommends next service after 3000 miles on full synthetic. Full synthetic typically goes 5000-6000, and that's standard.
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August 2023 by Aaron Wise
LIARS!!! They stripped my drain plug and said they were unable to fix it and I had to take my vehicle to an "actual mechanic". I was told I would be reimbursed for the damages. I went back today and was told "we would never say that". HUNDREDS OF DOLLARS in repairs that I'm now responsible for. I have informed my employer and we will no longer be taking our fleet vehicles here for service. My advice is to record any conversations you have just in case they break YOUR vehicle and then shun responsibility.
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August 2023 by Matthew O'Reilly
I would not recommend using this business. Early March 2023, I went to this Valvoline for a routine oil change. After giving them my car's info, the Valvoline attendant casually recommended a transmission fluid exchange for my vehicle. Following Valvoline's recommended service, the transmission in my vehicle died, leaving my vehicle totaled. I took Valvoline to court for destroying my vehicle, court fees and loss of wages in mid/late March. The court provided there judgment, Valvoline was judged to reimburse me in full for my vehicle, court fees, and loss of wages. Instead, of doing what the court asked, Valvoline attempted to overturn the judgement in late April 2023 and failed. Valvoline is dragging there feet, leisurely taking there time after turning my life upside down. At the beginning of my court claim, Valvoline staff would give me nothing but a refund of my oil change and their 'recommend services' in a check the would come in the mail. The check never came, and the courts judgment is that they owe me a much larger check for there damages. With That, I do not recommend using this business.