Bitterroot Stoves & Billiards has received numerous positive reviews for its exceptional customer service and professional expertise. Customers appreciate the team's willingness to go above and beyond, often addressing concerns promptly, even after hours. Many have utilized their cleaning services for wood stoves and have consistently praised the team for being professional, prompt, and thorough in explaining the condition of stoves and chimneys. Chad, a technician at Bitterroot Stoves, has been highlighted for his impressive knowledge and troubleshooting skills, particularly with gas fireplaces. Clients commend the reasonable pricing for service calls and have expressed satisfaction with the retail purchases as well. The installation of new wood stoves has been described as seamless, with customers noting the welcoming atmosphere of the store and the professionalism of the staff. Overall, Bitterroot Stoves & Billiards is recognized as a reliable choice for stove installation and maintenance, with customers expressing strong recommendations and satisfaction with the quality of work provided.
I had some concerns after a cleaning. The team there went out of there way, including stopping by after hours, to walk me through the details of my unit and alleviate my concerns. I would recommend them to anyone in the valley. Excellent customer service.
April 2025
We’ve used Bitterroot Stoves twice for cleaning our wood stove. They are professional, prompt, provide excellent service and take the time to explain the state of your stove/chimney and answer any questions. I will always call them when it’s ready for a sweep. Thank you, Bitterroot Stoves!
August 2024
Our new stove looks great! Chad was very knowledgeable, personable, and great to work with. I’d recommend this crew.
