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July 2023 by Xan Bell
Kinda funny, I had such a bad experience here and felt compelled to share it. When I went to look at the reviews, it struck me that I should have checked here first before my purchase. From the first moment of walking in, store was 95°. Everything was displayed in confusing ways. Finally found something I wanted to buy. Cashier was very dismissive and unfriendly. I understand working in a literal sweatshop can be rough but a touch of customer service goes a long way. Got charged a surprise credit fee. Then I found the same thing for much cheaper next door. Wanted to return my purchase and she said “the machine was too old to do returns”. I’m not sure what kind of excuse that is. Overall terrible excuse for a shop when there is so much competition around town.
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July 2023 by Christopher Hoskins
I was almost scammed $72 for a pack of playing cards. When I went back the lady at the counter was very rude and paid me back in cash, and did not apologize and said that it was computer fault. If I could get this place -5 stars I would.
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July 2023 by Sergey Kozhenkov
Shady business. No returns at the place. No clear note about that visible neither at the register not near the entrance, also no statement about that on the receipt. Made me drive all the way back to the store for zero reason. Stay away if you think you may need to return the purchase. Other stores on the block respect the returns, just checked specifically that
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May 2023 by Maxine Dvorak
I bought alot of souveniers for my family members at this store I live 2 states away and when I got home and unpacked there were items missing from my bag.. im sure my card was charged for these items so I guess I'm just SOL ....This business does not list phone number
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November 2022 by Sharon
I love this store. They had everything I needed for everyone on my list
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August 2022 by Todd Bahr
I gotta put a good review in. This store is like the other dozen stores on the strip, but we actually found some really good stuff! We probably spent more here than any other shop. They have some really good stuff for good prices!
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August 2022 by Janessa Lyfar
Cool store but the quality is not good on the shirts and hoodies.
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August 2022 by Nancy Richardson
The owner of this store is a HORRIBLE business person. I bought a set of salt and pepper shakers that was packaged inside the box. They actually turned out to be 2 pepper shakers. 2 days later I went to return them and she would only give me a credit. There was not another set like it so I was not able to exchange and get what I wanted to buy. Under these circumstances she should have just refunded me my $13.51 but refused because she has a tiny sign posted that said no refunds. If you are interested in buying a $60 or $50 sweatshirt, this is the store for you. If you don’t mind supporting a woman who has zero integrity, then this is the store for you. I would not rate it even a 1 star if given the option.
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May 2022 by Tyff McCullough
I'm not sure why others are saying this is a horrible shop, but when my mom and I went in, there were 2 female employees and they were so awesome! We're from Texas, and I'm sure you've heard the term: southern hospitality?... well, these 2 ladies went beyond! They were so helpful and friendly and just fun! They had some fantastic music playing and were singing along, which made me smile and join in!
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October 2021 by Sarah Afshar
I’ve visited this shop numerous times and have never had a bad experience. The owner was very nice. The staff was attentive and prompt. Many of the hoodies, shirts, and sweats I’ve bought here in 2011 still have lasted into 2021. They also offer a lot of unique designs including the jersey v-neck shirts which are my favorite. Every time I visit Yellowstone by way of Montana, I always find myself stopping in here to see what they have and buying something. My only con is some of the staff members can be overwhelmed and a little grumpy as a result. Customer service is key. With that said, I’ve never had a bad experience here.
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September 2021 by Karli Yarber
Lots of options and a LOT of items on sale. There were a lot of colors and designs for shirts and jackets, and very friendly staff. It’s definitely all touristy, but I’m sure that’s what most everyone is looking for around here!
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September 2021 by Carrie Brown
Great service! Very friendly guy just kept helping us until we found the perfect size, color, etc of souvenirs for both kids. Awesome service!
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September 2021 by WL
Rude owner. Items were more expensive and not as lovely as the gift shops inside Yellowstone National Park.
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September 2021 by Tom L
I just walked out of this store at 7:30 9/21/20. First my brother asked a guy if he worked there because he was putting a shirt back up. And the guy said of course I work here I am cleaning up. I am the owner. I overheard this but didn’t know if I missed something and had already picked out some shirts to buy. So I went to the same guy at the counter and asked if he had a certain shirt that I saw at another place (so I didn’t have to walk back over and could get everything at once). He cut me off mid sentence and said I have only the shirts you see. I was like ok. I was just asking. Then he said the only place they have those is across the street. I said I knew I was just trying to get it all together. Then he got mad and yelled saying I wasn’t even listening to him so no use telling me. I said I would just get my stuff somewhere else.
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September 2021 by Preston Ayres
There are much better places. The worker was very rude to my children and lost our business because of it. I would give them zero stars if possible. As another review said, “worst of Yellowstone” would be a better name.
