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October 2023 by Judy Stanwyck
We had a great experience with Budget Car Rental and West Yellowstone Airport. The vehicle was as described, clean and ready when re arrived. The staff at the airport was great! The pick up and drop off was quick and easy.
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October 2023 by Susan Fern
great service. great car. the staff in west Yellowstone were fantastic
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September 2023 by Edmund Lloyd
I turned in my rental.My flight got canceled.The folks at budget got me a last minute rental so that my wife and I would not be stranded at airport.They were great.
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September 2023 by Fernando Lopera
The lady at the front desk was very nice and attentive, she recommended me nice places in the park and great spots to eat.
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June 2023 by Dennis Keithley
West Yellowstone, MT--Brand new Toyota Rav. Easy check-in and drop off.
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June 2023 by Resurrecion Angeles
We only used our vehicle for 2-days, and we were satisfied. The choice of the kind of car was appropriate for sight-seeing and exploring yellowstone park. Thanks.
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June 2023 by Elizabeth Roth
Friendly staff and the process to pick up/drop off our car couldn't be easier. Great place to rent in Yellowstone!
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September 2022 by Marissa David
Friendly service at the counter for pick up and drop off. Car was clean. Budget at West Yellowstone Airport was great!
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August 2022 by VIRGINIA Y
Budget rental in West Yellowstone was a great choice, our representative was right there when we landed and offered an upgrade that more than paid for itself since we upgraded to a hybrid SUV. We only filled up once at the end of our trip to turn in vehicle we went over 600 miles. When we returned the vehicle the representative was very fast. No extra charges beside the small upgrade fee, as we returned the vehicle in the same condition we received it.
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August 2022 by Ian Leach
Pick up Jackson, Wy. at 8.00am . Nobody arrived til 8.30am and when I drove away I realised the car was not fuelled to full. Returned car to West Yellowstone Airport. Was told I should have dealt with the issue in Jackson. When I explained I was on a set time scale and Budget had set me back by not being there when booked, I was then refunded without quibble. This was impressive, especially as I had booked the car for 2.45am return in error not 2 45pm when I returned it 12 hours later. Lady at West Yellowstone said our error with the time was no problem. So, overall we were impressed with West Yellowstone Budget; Jackson Wy not so much. The car itself was very good. Extremely pricey. Footnote, 1 week later just got $200 taken from my credit card. I don't mind paying the difference for the extended time but feel irritated that we were told there was no problem with our error, implying they would waive fees. Now I am no longer inclined to use Budget again.
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June 2022 by Kelcey Perkins
A rental car was needed for a family/friend trip to Yellowstone. However due to the historic floods that shut down the park our plans had to be changed. The ladies at Budget were so thoughtful to have compiled a list of fun activities for the Grand Teton area, within West Yellowstone, and other surrounding national parks. Because of so many rental car cancellations they also gave me a discount on my rental
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June 2022 by K.Chelley M
Expect to pay over $5K in financial compensation for some minor scratches the car may acquire while being parked in Budget's very own parking lot. Never using this company again-- such scammers.
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June 2022 by Randy Peacock
I am 58 and have traveled my entire career. My experience with Budget is the worse i have ever had. They basically tried to scam me out of $200. After reading reviews it appears this is common practice. Even the Budget employess at the local rental pickup says they do it all the time. Trying to talk to someone to resolve issues is impossible. Never us Budget!
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October 2021 by srinivas devarakonda
We booked rental care online and picked it up at the Bozeman airport, Montana between 3:30pm and 4pm on September 29, 2021. The staff member who assisted us was just deplorable. He was a young white guy with thick, dark hair [can't remember the name]. He looked very disinterested to assist us to begin with and didn't even greet us. He was quite impatient while it took a minute to get the credit card to him. He looked at us like we did not belong there. He was quite abrupt to the point of being abrasive. When we just asked if there were any restaurants we could go to before driving 2 hours to Yellowstone, he gave a quite annoyed look and threw a pamphlet at us and asked us to look at it. This is just unacceptable and he needs training in racial and cultural competence training! I don't think I would book a rental car with Budget again. I gave 1 star because there is no option of 0 stars!
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August 2021 by Sonya Sandoval
This place works with purco to scam people; a few weeks after you return the car, you will get a notification from PurCo Fleet Services saying there was Damage to the vehicle (no damage on our vehicle when we returned it, and yet we received the claim one month later). The initial contact to the budget office in West yellowstone stated there was absolutely no damage, and no claim had been placed on their behalf, more than likely a scam and we should notify the police in case this lead to identify theft. 2 weeks later, we get a second notice and I called the budget office again, this time, the same lady from west yellowstone is claiming that there was damage to the back fender, i said there was none when we dropped off the car, and her reply was this is very common here, there’s lots of traffic, somebody could have rear ended you ? west yellowstone airport is so small, they actually drop off your luggage OUTSIDE of the airport. Moral of the story: DO NOT RENT FROM WEST YELLOWSTONE. Its convenient, but then you’ll have to deal with these idiots trying to run a scam. Don’t believe me, just look at the BBB reviews for PurCo Fleet Services, every single person has the same story as this one.
