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April 2023 by Brittney Goulet
If I could rate him a zero I would. We used Jerry Hoadley for years and loved him. Gave this guy a chance and had to file an extension and go with a different cpa who actually got our straight forward taxes done. The women answering the phone calls would flat out lie over and over. The excuses were ridiculous! Do Not go here!!
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January 2023 by Barbara Dierman
We used Jerry Hoadley for years and loved him, so thought we'd give the guy who bought him out a chance. Made an appointment for February, as we like to get our taxes taken care of early. After meeting with Keith, we heard nothing from them. As the deadline approached, we started calling. They kept promising they would have them done. Finally they told us they had filed an extension. Why? They had everything they needed early on. They didn't finish our taxes until July. We were owed a refund, and had that money earmarked for another project, so were delayed on that. We have made an appointment with a different accountant this year and will not be returning. My father also received the same treatment, and a friend had her taxes forgotten entirely, so received a nastygram from the IRS. Ugh.
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May 2021 by Christine Brown
I have been waiting 2-1/2 months for my straight forward tax returns for which they had all previous information in their system as Jerry Hoadley had been doing my taxes for over 20 years. I called once to check on them mid-March and was told a couple weeks yet and was also told I had nothing to worry about because the deadline had been extended!! Almost the end of April and still no return, no phone call, no anything. I will, also, not be using this office again. I’m not even expecting a refund... I just want my taxes wrapped up so I don’t have to think about them anymore. This is absolutely ridiculous!!
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April 2021 by Becker Bunch
If I could leave zero stars or better yet a negative number of stars to truly represent how I feel about this business it would be more accurate. Took our pretty straight forward taxes over that I had organized with like items together and THREE WEEKS later not a word from their office. Personally went in to see what was going on and front desk girl seemed lost. Keith Chapman came out asking what was going on and when told he said he'd get right on them. The next day we were left a message they were done and ready for pickup. I tried FOUR times to call the office to see what the bill was and what their hours are and left increasingly irritable messages as this needed to be coordinated on lunch hours. Called again at 8:09am the next morning hoping to reach someone...again could only leave a message. Was away from the phone when they FINALLY returned my call. The girl was RUDE and MADE SNARKY COMMENTS before she ended her message. When we picked up the taxes the returns were less than 10% of what we've gotten over the past several years. The CPA office used to belong to Jerry Hoadley and Keith Chapman bought out a well established and respected business and within the very first interaction with his staff we were treated rudely and don't believe our taxes returns were given the attention the needed nor were things done in a timely manner. Thanks KEITH CHAPMAN we'll be taking our business elsewhere from now on and won't hesitate to tell others how poorly your office does EVERYTHING!!!!!!!
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March 2020 by Chad Meyer
Very good ?
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November 2018 by Emily Francke
The woman who answered the phone was incredibly rude to me when I called. I asked if they had any openings to file my taxes and she laughed at me and said “good luck†in the most sarcastic and condescending way. A simple “no I'm sorry we don't have time†would've been more than sufficient. Absolutely unbelievable.
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May 2017 by Trent Thomason
We needed some quick expert tax advice and so we sought out Jerry to guide us. Jerry was superb - directly answered and resolved all of our questions in record time. His rates were very fair and reasonable and his office staff typically Whitefish nice. Only regret is we didn't get the chance to play 18 with him!
