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April 2024 by Lauren E.
my boyfriend and I went in to look at sapphire engagement rings, we were priced multiple stones and the one I was most interested was priced very low. we asked the agent -Sarah- multiple times why it was priced so low verified the price of the stone and then decided to think on the stones we saw and come back. we came back up the next weekend and Stephanie provided an over 1400 dollar difference on the stone. We looked at alternate stones and said we would think about it. As we had gone out of our way to come back up and were still interested in making something work, we asked if they could review the difference and follow up with us. They said they would follow up Tuesday and then did not. When I called back up Wednesday afternoon Stephanie stated Sarah never recalled the pricing she gave on the stone and that she did not follow up due to the fact that she was going to try to find a cheaper setting in our price range. I expressed that due to a lack of trust in the company we would not be able to proceed as they were now saying that they never provided the first pricing Sarah gave and did not follow up when they said they would. We were really interested in making something work with that stone or another, but denying a conversation ever happened and then blaming it on our budget rather than the fact that there was poor communication and mis-information provided left a horrible taste in our mouth and made us no longer want to work with this company.
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February 2024 by Talia F.
Went it to take a look since I am trying to buy my fiancé his wedding band. Took them at least ten min to acknowledge me even tho they were saying hello and greeting other customers, then when they finally did , weren't welcoming at all, so pretty obvious they judge their customers on how they are dressed! Huge shame. Do better please!!
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June 2023 by Ashley Petitjean
I had the best shopping experience at McGough and Co. I was shopping for a Montana Sapphire piece and Mindy made it so much fun. It never felt like I was in a retail/sales environment, but rather just shopping with a friend. Everyone was so kind and helpful since I’m not the best at making decisions! I will definitely be back if I’m ever in Whitefish again! Love, love McGough and Co.
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March 2023 by Heather Acker
Always very friendly and helpful, and so accommodating!I have severe arthritis (have since I was 14), and as a result my ring finger is a size 9.5. They helped me find a new ring, as my original wedding ring from them no longer fit, and their in house jeweler was able to size it to my size! (I'm a little hopeful someday my fingers won't be quite so swollen, so I didn't want to size up my original ring)On top of all that, it shipped to us so fast! They're amazing!!
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December 2022 by Brianna McMinn
I walked in with a loose stone and walked out 10 minutes later with a perfect ring! I can’t recommend them enough!
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December 2022 by Anthony Juliano
My experience was absolutely amazing. I worked with Samantha & her beautiful daughter Bella, however everyone was so genuine and helpful. Bella helped me choose a gorgeous Bulova watch that I'm sure I'll enjoy for many years. Thank you Bella & McGough & Co for a wonderful experience & memory.
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October 2022 by Maria Bain
Very knowledgeable about stones. Rare Montana sapphires, best purchase of my life. Very kind people. Coming from Georgia, I felt right at home.
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October 2022 by Tracy Olmedo
The most charming jewelry store with an amazing staff. From their black diamonds to their sliver jewelry this is a must stop shop. Stephanie was wonderful in helping both my friend and I make our purchases.Thanks again!
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September 2022 by Tara C
I had such amazing service from MgGough. So glad we chose them. Andrea listened to our ideas for a ring, provided options and made the whole process fun. She also followed up on everything as she promised. Definitely highly recommend!!
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September 2022 by Tara Cannava
I had such amazing service from MgGough. So glad we chose them. Andrea listened to our ideas for a ring, provided options and made the whole process fun. She also followed up on everything as she promised. Definitely highly recommend!!
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June 2022 by Debbie Bishop
Sam was a family friend and a wonderful person. His daughters are equally respected. Everything I’ve ever bought or received as a gift has been extraordinary. I brought my daughter there because every woman in the family had a piece of jewelry from there and their reasonable prices kept me coming back. My grandma Romeiko was just enamored with Sam. He will be remembered a long time forward. Blessings to you, your daughters, and your whole family.
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June 2022 by Pamela Gannon
I so enjoyed the staff at McGough & Co. I had two rings worked on and they are once again are sparkling and beautiful!
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April 2022 by Aimee Carlson
My husband and I purchased our Tacori wedding rings through Stacey about 9 years ago. We wanted to support a local family business and we have not been disappointed with the quality and especially the service. Over the years we have continued to purchase items and every single experience has been exceptional. We moved away a couple years ago and I recently reached out to Stacey regarding some jewelry repair guidance. She and her team went above and beyond to assist me in getting my ring repaired, even though I no longer lived there! When you make a purchase here, you are a customer for life! Thank you Stacey and all the wonderful staff at McGough - I am extremely grateful for your kindness and commitment to quality and service!
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September 2021 by Alysha Smith
Could not be happier with my experience! They go above and beyond to fulfill your jewelry dreams!
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May 2021 by Alex Wood
Things happen when you own a business that are sometimes out of your control and when they do, how the company responds says a lot. McGough & Co. responded better than I could have ever imaged. The work they did on my engagement ring was absolutely spectacular. The goldsmith is VERY talented. Everyone went above and beyond to make me happy and I couldn't be more grateful. Thank you McGough & Co. team and a huge thank you to Stacey McGough.
