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March 2024 by Todd Burris
Guy put on the wrong screen protector and instead of giving me a refund as I asked he told me to keep it and put in a warranty claim to get a bigger screen protector which find out costs you money for the shipping - horrible customer service.
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October 2023 by Jazzy Pearl
Taylor was super friendly & helpful and got us all set up for a new phone plan :)
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September 2023 by Jazzy
Taylor was super friendly & helpful and got us all set up for a new phone plan :)
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August 2022 by Cliff Liese
Somehow, text-to-speech got turned on and the man in the store fixed, turned it off, in, about, ten seconds. He knew, exactly, what he was doing. First class.
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June 2022 by Phyllis J.
I can't say enough about the nice young man named Colin that helped me yesterday in Whitefish. He was polite and very knowledgeable about the products. The sad thing is he is relocating to Washington as he cannot find any place to live in the Whitefish area.
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February 2022 by Shay Jackson
Lovely team. Colin was awesome! Really took care of me quickly and made me feel like a friend. Love him! Definitely go here instead of Kalispell.
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January 2022 by Rebecca Vance
I hate leaving bad reviews but I don’t really recommend this store. The young woman there that helped me was nice enough but sat there googling solutions on her own phone as to why mine couldn’t send text messages just to tell me she had no idea what was wrong. I don’t find this store very competent for tech issues or professional. After an hour spent waiting she basically just told me to try calling Verizon instead. If you’re doing anything more than switching phones I don’t recommend this place at all. Go to somewhere they wear the uniforms.
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January 2022 by Diana Johann
My family went into the store to get our 3 new iPhone 13’s. Taylor was informative & efficient. It was a pleasure doing business with him.
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January 2022 by Jolene Olson
My goodness how Emily can multitask with a smile and humor. She assisted many customers while I was in today. She’s particularly knowledgeable and an asset to Verizon.
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December 2021 by Beth Tullis
I had a great experience today with Taylor. It was by far the easiest cell phone transaction I have been had. Everything was explained well, my needs were met and customer service was perfect. Thank you Taylor!
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December 2021 by james donald
Taylor stayed after his shift ended on black Friday to help me replace my 10yr old phone. He found me an upgrade that not only transfered all my data seamlessly, but, I was in and out of the store in less than 30min!!! I've never had a better experience with a Version store than Russell's! Love my new phone!Thanks Taylor
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December 2021 by Barry boyce
Emily suggested a top rated screen protector and thoroughly cleaned my iPhone screen before installing the screen protector. An excellent buying experience, could not be better.
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November 2021 by Austin Aguirre
Hands-down best Verizon store in the North Valley. Don’t even bother going to Kalispell you’re gonna get hit with a four hour wait time just come to this location. They will take much better care of you. Shout out to Colin, He had me in and out in 25 minutes with a brand new phone I wanted set up and everything transferred over. The guy is a rockstar.
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October 2021 by Steve Raiman
Colin was very helpful and went out of his way to suggest the best value product at any given price point.
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October 2021 by Wendi Brassington
I will always be going to Russell Cellular. Amazing, easy customer service. Far above anything I've received at any other Verizon store!
