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January 2024 by connie netzel
Charlotte is always willing to help with questions. When we had to replace our roof (not an insurance event), she recommended a great roofer! Like a good neighbor!
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January 2024 by Denise
I am grateful for the ease of working through claim after a stressful collision. Professional caring staff, with a sense of urgency. Thank you!
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January 2024 by Teresa Engberg
This is the Best insurance agent ever! She goes out of her way to ensure you are taken care of. When others drop the ball Charlotte is there. I switched insurance agents when I moved to another state - When I came back to Nebraska I looked up Charlotte again As I knew, I couldn’t beat the service she provides anywhere else. She’s always treated my parents awesome too. And if you ever have an issue because a claim didn’t get processed right at the upper level Charlotte will be right there to bat for you and help you get it straightened out.
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January 2024 by Brad Mears
Always helpful and easy to work with!
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January 2024 by Lori Myhr
I've been working with Charlotte and her staff for several years. She is very knowledgeable and responsive to questions. I've been very happy with my experience with Charlotte and State Farm.
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January 2024 by Bru Ski
Friendly service.
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August 2023 by clarence barker
What a wonderfull group of people to work with and having work for you when there is a problem, these people actually care deeply about there customers. I highly recommend them for anyone that needs insurance.
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May 2023 by Angie Netzel
I don’t know anything about insurance, and I love that I can trust Charlotte to help me make the right decisions. She’s a great agent.
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November 2022 by Susan Meyer
Friendly and very helpful
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September 2021 by Steve Derry
Great agent!
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March 2021 by Melody Peters
So helpful. Immediately responsive to help requests. Been with the same agent for 25 yrs
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January 2021 by hannah pollock
Love Charlotte and Angie!!!! So kind and free coffee like whhhhaaaattttt! Best team around.
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October 2020 by Eddie Poarch
Always helpful, can count on her to find the answers for our family's needs. Been a client for over 30 years. They treat us like family.
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August 2020 by L Allen
Great agent
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July 2019 by Josh Smith
I was personally very dissatisfied with my experience here. This branch was charged with insuring my vehicle which is slightly irregular (school bus). For over a month I received almost no updates on the status of the policy we were pursuing. Although led to believe we would have the vehicle insured in a short time, weeks went by with no info or status updates. After a month of waiting I then was informed they cannot cover my vehicle whatsoever. I understand my situation is slightly irregular as my school bus isn’t the standard customer for auto insurance. However it is unacceptable to me that you would indicate to a customer that you had a policy available for them, string them along for over a month with no info, and finally backing out of the deal all together because apparently there wasn’t a policy available after all for my situation. All of this could have been avoided with basic communication and a better informed/diligent agent. If I were you I’d save myself the time and frustration and take my business elsewhere!
