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March 2024 by CJ Watson
They always seem understaffed and not engaged or just overehelmed. Whenever I go in, it's a wait or a hassle to use Kiosk. Staff are not friendly, barely greet if at all, and are mechanical. I go there because it's close. But I am looking to find another location. If I'm spending my money there, I expect someone to ... at minimum.... make eye contact, to smile, and greet me!! God forbid.Parking: Plenty of spaceWheelchair accessibility: Accessible
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February 2024 by Brandon Lee
The worst customer service. Avoid this location at all costs. All 5 employees this morning were working the drive thru and no one was working the front register. They look right at you then they ignore you. Stood there for 5 minutes and no one even acknowledged I was there. Left without placing an order. Complete idiots.
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February 2024 by Shannon Kirkpatrick
I've been going to this Duncan for a while now and today is the best service I've ever had from Danielle. The donuts are fine they're your basic quick stop donut but they're tasty and the decorations are cute but for the most part Danielle made today's stop a 5 out of five she was
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December 2023 by Mr. Keith
Stopped in spur of the moment. Just felt like having a donut (or two ?). Ended up getting a Long John and glazed Bear Claw... Yummy! ?
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December 2023 by Jerry Lee
My son said that the donut was good and the coffee was okay.
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December 2023 by ELI ANTONOV
Wait time is crazy long, need to hire more
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November 2023 by K. Howard
This location scams you if using online ordering through the app.Watch out for your bank account!!In town for the holidays and this was the only "location" open as clearly indicated on the app for business on Thanksgiving. App allowed ordering for pickup.Arrived to the store to find a packed drivethrough with the drivethrough menu on.Long story short, the resturant was closed for the holiday as not a single person was insde (lights were out and door locked) and this location processed the order charging the card for food.Real holiday grinchs running this joint.
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October 2023 by William Smith
Always great donuts and coffee. Friendly service.
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October 2023 by Michael L.
This place is always a ghost town, yet my grandson and I waited nearly 40 minutes to get and small order. there were two employees and us, that's it. Don't eat here!
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September 2023 by Aimee R.
This place is so iffy on speed. The same time on the same day of the week could be different all month long. There are times I drive right through the drive thru. Others I wait over five minutes to move one car length. I honestly don't know what takes them so long on certain cars versus the others. I've never had a problem though and the employees have been great.
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September 2023 by Patricia Cottrell
The donuts taste day old and now if you come in it's a kiosk ordering system. Lacking a personal touch. The drive thru takes an inordinately long time when you use it. Prices, like everywhere have jumped over the summer.
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September 2023 by Patty Keil
Walked in, employees were busy talking and one on phone, had to wait almost 10 minutes was ready to walk out. An employee finally assisted us , then we had to wait on drinks and gave us wrong donuts. My Mother and I weren't to happy, but we wanted Dunkin donuts and pumpkin latte.
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August 2023 by Crystal L.
I'm not sure what happened to this place but it is so slow 15-20 minutes in line for nasty coffee. Half the staff don't know what their doing half the time.
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August 2023 by Amy H.
The dunkin off of 11511 S. 36th street in Bellevue was terrible. They gave us the wrong dozen donuts. When I tried to call, a recording played and said the voice-mail was not set up .I had to call the Dunkin donut at 1720 Galvin Rd. South, Bellevue to help us. They offered to fix our order when they heard what happened. This review is for the kind and helpful employee named Alissa at the Galvin Rd. locationThanks!
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August 2023 by Chris O
They were a little busy, but the wait was rather long, especially seeing 2 workers 'trying to appear busy'. We finally asked for the rest of our order so we could get on the road.
