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November 2023 by C H.
I saw a vehicle they had in stock was very much interested in and when I called, the receptionist was very, very rude. Not to mention the fact a friend of mine who is in the automotive industry took his daughter down to Honda of Bellevue and they were treated terribly. The daughter wanted to test drive a couple vehicles to get "a feel" and to see what she would like and the staff wouldn't even give them the time of day. Sad matter of the fact is....my 2002 Honda was a "Bellevue purchase" and trust me.....I will not be going back there.
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November 2023 by Alyce Grubbe
I had a great experience with Guy Southwick as my sales person. He made the typically stressful process of purchasing a vehicle so easy and painless! I love my “new” pre-owned CR-V and will definitely be back for any future car-buying needs! Ask for Guy, you won’t regret it ☺️
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November 2023 by Patrick Klein
Bought a 2012 Honda pilot from here for $13k. Four months later it needs $5k in engine repair. They offer to buy it back for $3k saying the resale value (even after repair) is now only $8k. Really hard to believe a vehicle is worth $5k less four months later. UPDATE: Thanks a lot for the response I wasn't aware vehicles were dropping 40% value in just a few months. Unfortunately they didn't offer a discount on repairing the vehicle and based on their response you can see they're not too concerned with customer satisfaction.
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November 2023 by Judy Roney
I had made an appointment on the phone for 1pm today, but when I called to check on the appointment time, I was told there was no appointment. The man told me since I'd not been there before, it would not have accepted the appointment. He said if I came by 4 today, they could do the oil change. I arrived before 1, they were very busy and I didn't leave there until 2:30. The guy at the desk had said they'd get it done as quick as possible when I got there, but when I left, the time on the invoice said it was "promised by 15:24". I wasn't told it would take that long, and I find it interesting the promised time was exactly 1 minute more (minus 1 seconds) from when I actually got my car.i had to go out to the desk to even find out that it was ready. Very bad first impression.
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November 2023 by Portia Love
I had to take my car in for a recall. I was so impressed with Honda Cars of Bellevue! A friend came with me. They bought us home while they did the work and picked us up later. Our driver was great and the lady in charge of me that day was friendly and efficient. I will be taking my car back there in the future!???
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November 2023 by Andrea Davidson
THANK YOU CHASE! I was already a big fan of this place, the service is normally really great- fast, easy and the employees in the service department are so helpful. But what really wow'ed me was when i accidentally dropped my wedding ring and could not find it, Chase suggested I come by and see what he could do. After some digging (turns out it was in the seat tread) he recovered it and I almost cried. Anyways, thank you Chase and thank you Honda Cars of Bellevue. I will keep coming back and recommending your place above any others around here!!!
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November 2023 by Jenn Julich
This was for a recall. I tried to do it at other dealerships but they didn’t have time or didn’t have a shuttle to take me to work. Service was very friendly & got my car done in a timely manner. I would recommend them.
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October 2023 by Rob Carroll
The service centre is top notch and the quality of work the technicians provide is great. Terri is a great service advisor and she goes out of her way to make sure you are taken care off. She is professional and personable. The service dept. communicated periodically through text on the progress of the work that was being done on my car so I didn't feel "in the dark" as to what was happening. This is a good addition.The waiting area is very nice and clean and have amenities (coffee, water, snacks etc.) for you to enjoy.Pricing is good and they don't try to put in hidden fees or make up problems or concerns to get more out of you, not unlike some places. What they quote is what you pay.
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September 2023 by Kelly Risley
They were able to service my car for a recall when Superior Honda canceled my appt last minute that had been set up for over a month. Appreciated them trying to find a window as quickly as they could even though they were not the dealership Ieased my car through.
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September 2023 by Ron Schroeder
Honda Cars of Bellevue was great. What made it great was the salesman, IMO. Guys was very relatable and knowledgeable. He worked hard to get us the best deal possible on the car we wanted. Everyone else was proficient and professional but Guy’s personality, helpfulness and friendliness really stood out. I’d highly recommend Honda Cars of Bellevue to anyone looking for a quality vehicle with a great sales team!
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September 2023 by Beverlyann Trevino
I went to this dealer back in July to purchase a CRV 2024, I initially had a great experience with Aaron Richardson and he was kind to me throughout the whole experience, he was probably the only positive aspect in this experience. It wasn’t until I saw an up-charge in dealership add ons worth almost $2,000.00. I’m told they do this to all vehicles whether the consumer wants them or not, and I know the market is different today.. but that was excessive. I tried to work with them but they refused to meet in middle with some accessories I was willing to pay. They only make you feel like a paycheck. It’s call the “protection package”. This is how they earn a big commission for themselves by charging you add ons and labors fees. Now, it is my fault that I did not read the purchase agreement carefully & thank god the deposits are refundable! I recommend go to O’Daniel Honda! I had great experience and ordered my Honda with them at MRSP and with no add-ons by the dealership!Update: I read the comments the dealer placed. There was miscommunication. I was told deposits are refundable after test driving the vehicle by Aaron himself. If that’s false I suggest educating staff or if he can’t recall then that’s not my issue. I also spoke with Aaron about not being able to place add ons for the CRV due to my max budget before signing and after reviewing the agreement. I was going off MRSP when looking for a vehicle and that I’d be open to added accessories later on and he told me that was fine. I’d surely would remember if I agreed to 2,000 worth of add ons a dealer forces a consumer to buy with ordering a new Honda. Again, appreciate the refund and my mistake for trusting words rather than looking carefully at the agreement but I was very through with my communication. I can’t say the same for this dealership! Thanks.
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September 2023 by Mary Ellen
Terri A. was amazing! We are new to the area and stopped by the service department since our service reminder went off. She scheduled us for an appointment and let us know what to expect. At the appointment she was friendly but hustled. I was so impressed by her customer service and will be a devoted customer because of her! Service techs are awesome! They repaired a seat belt latch and provided honest feedback about my vehicles needs. Thank you Honda Cars of Bellevue for washing and vacuuming as well.
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September 2023 by Olga Lee
David was our car salesman. He helped my mother to buy her car. He had provided a wonderful service, was very knowledgeable, attentive and patient. We appreciated the time he took to explain all the bells and whistles to my mother on her new car and answered all our questions. Thank you for a great service!
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July 2023 by Zach Kula
I had a great experience getting my car serviced here. Terri took care of me start to finish. She was friendly, knowledgeable, polite, and overall made getting repairs done as painless as it could be.
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July 2023 by Dena Putnam
I had the best experience I’ve ever had at a dealership at Honda Cars of Bellevue. Unfortunately I can’t remember everyone’s names but I know there was a Colby, Jay, and two women who helped me. They were all friendly and professional. They even helped me handling some details with my car that was totaled I had bought at another dealership. I would most definitely recommend going to Honda cars if Bellevue they are amazing!!!
