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January 2024 by Atychuu
Ethan Biggs was of utmost assistance during my time of need! Well-spoke , well-mannered, and has a very nice voice. I will be calling the Navy Federal Credit Union and be specifically asking for him!
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January 2024 by Farida Onderi
There is bank teller Agathe who is so awesome. Always warm and welcoming, very knowledgeable and always goes above and beyond. I love banking here.
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January 2024 by Liz
If I could give a minus 10; I would to Navy Federal. I was called a liar by Ethan a supervisor with Navy Federal. I did not give UBER permission to sign me up for uner one and they took 99 dollars out of my account. When I spoke to their Eeathan he called me a liar and said there was nothing I could do because I had taken uber rides I gave uber my debit card info but I did not mistakenly or otherwise give them permission to sign me up for Uber One at all...he said it will take 90 days after a dispute is filed to MAYBE give me my monies back but since I did give them my info to get rides withbuber that I would more than likely NOt give or get my Mmoney back. They said it was not fraud it was a dispute ..when someone signs me up for something I did not ok I call it frolaud..I am so dishheatebd and angry..
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December 2023 by Julia Gonzalez
The girl who received clients was so nice and professional. She asked me for wait for someone who help me. Unfurtunatly i do not remember the name of the person who assisted me,but she was rude and was connstantly looking at her watch. I felt like being rushed to finish. Even i asked her to " apologized me" because i was taking her time. I really felt disappointed. If i am contacted for the bank in case they read this, i probably can describe the rude employee and get to identify her. I am sorry but being rude should never being an option in customer service. Thanks.
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November 2023 by Carlin Daves
Agathe is great, she helped me and my wife get set up on a joint account and was very helpful, I am thankful to have such great people working at Navy Federal!
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October 2023 by Nate Jones (Who?NateJones!)
Terrible communication, horrible policies and relentless money gouging with fees and repeated overdrafts on the same charge. If you like losing most of your money to a credit union that acts like a corporate bank, sign up today!
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August 2023 by McWashclothe
They have some really dumb policies, for instance, trying to set up automatic withdrawal from an outside bank. Well, even though we set up a savings account with them, they still won't let me, a "co-borrower" and husband, set that up because the "primary" has to. Apparently, they don't understand the idea of shared household tasks and people being on an equal footing. Not impressed.
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August 2023 by Gabe Evans
Unfortunately google doesn’t allow me to leave ZERO stars. I typically hate automated phone systems but it’s whatever, you just have to deal. However, Navy Federal has the WORST. It doesn’t give you enough time to type in your account number and constantly cuts you off and hangs up. It also goes through EVERY option (which takes about 5 minutes) before finally asking me if I want a representative. So every time I call with issues, I’ve got to wait 5 min just for it to MAYBE transfer me to a person, or sometimes it just chooses to hang up so I do it all over again. Absolutely UNBELIEVEABLE that a business would suck this horribly at caring for customer service. -10/5 stars.
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August 2023 by Dumere Abram
I was thinking about opening up a business account with Navy Federal today but after going in the branch and everyone sitting around with offices but they tell you can only open up accounts online which is false, and that the branch is only for withdrawals or deposits and after reading other Google reviews I'm good on them for any type of accounts ??♂️ The heavy set lady at the podium by the front door when you first walk in was also very rude I'll give them a -10 stars if I could. I don't see how they're still in business at this Bellevue branch double fail.
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June 2023 by Elden C.
Love it! Credit unions give the best service. They help military families and are very friendly.
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April 2023 by Chiquita Loveless
I have been a member for over 35 years, and a retired commissioned Naval Officer. I drove to Omaha this morning from another state to take care of my financial business. The NFCU representative Agathe's customer service was not to par. She commenced to tell me everything I could not do, and cut me off in the middle of my sentence. After asking her to make a transfer, she wasn't attentive and did not transfer the correct funds which caused me to have to get back in line and revisit her to make thing right. I have always taken pride in being a NFCU member but today I guess I am not valued as much as I value NFCU. Please help Agathe with her customer service skills.
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January 2023 by Cody Spencer
Absolutely horrible! Often wonder if they should be labeled as thieves. Whenever my account balance is low towards the end of the month transactions being updated on my online account seem to take 3 days or even longer sometimes. This in turn throws my budget off and makes them money by charging fees that would not have happened if they just did their job and pushed a few buttons to have my transactions processed on time and could see the true and current balance of my account. Hopefully all financial institutions don’t resort to these kinds of practices.
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November 2022 by Too Much Stuff
Well...I'm kind of perplexed at the negative comments. We've been banking here for about 12 years now. Never had any problems, had several auto loans, a debit card and a credit card. Debit card was hijacked 2 years ago, NFCU was on it quickly, turned off the card and then stamped out a new one right there in the branch. No complaints from me or my wife.
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November 2022 by Jessica Montaño
Customer service was exceptional. Facility is very nice and clean!
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October 2022 by Taka Kaze
Beware!!Don't go with Navy Federal they are tracking your firearms and ammo purchases and are anti-2a
