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June 2024 by Jeannie Rose
Nice Lady that helped us out.
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May 2024 by Michael Fiene
I called them abouta recliner. They said they would text me some photos of chairs that fit what I asked for. Never happened. How sad
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May 2024 by Aaron Redfield
My salesperson was fantastic, I was shopping for a mattress and ended up purchasing one. Her knowledge and friendliness made the experience a great one. Give some love to the local stores! They match prices if needed.
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May 2024 by Gerald Feauto
Not impressed. Been waiting on a chair we ordered for over a month. Still never received it. No one can tell me why its taking so long. We were told that this chair was popular and that was the reason it was not in stock the first time we ordered it which took 2 weeks to get. We received a defective chair which hey its man made and things happen i understand this but to wait a month or more for a replacement is ridiculous! The employees who answer the phones have no clue and just put you on hold for 20 minutes or longer to where you just hang up and if you leave a message you be lucky if anyone calls you back. Lack of communication. I might have left a positive review if they would have tried harder to get me my product and stayed in communication with us. I got my money back and went elsewhere where product is in stock.
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April 2024 by Regina Sales
I don't think they had that much of a selection and believe the ones that I thought I might like was way too expensive
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January 2024 by Jane Voboril
So, so, so disappointed. I was a repeat customer. Approximately 3 years ago we purchased a high end (at least that’s how it was presented), remote, reclining suede loveseat. We also purchased the extended warranty. After a little over 2 years, the motor on one side wore out. Ernie’s told us to contact the warranty company, who without even letting us completely explaining the problem, told us they know what was wrong, which tells me it’s common. They sent us a new remote, expecting us to install it, which was not the problem. This process alone took over two months. When they finally sent a tech out, I was able to show them where the bad connection was. A total of 6 months after the initial problem we still wait. Ernie’s had been no help whatsoever ever, even though they said to notify them if we had problems with the warranty company. Don’t waste your money!
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January 2024 by Jim Peters
Friendly place, surprisingly good selection of quality furniture
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January 2024 by Robert Putt
We visited Ernie’s today. I was amazed at the selection that a small town operation like this still had. Competitive prices. Lisa was a great representative and helped us find exactly what we wanted. We’ll be returning for years.
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January 2024 by Richard Zbasnik
Great selection and helpful staff. I got my previous couch from Earnie's and knew I had to go back for the next one.
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December 2023 by Monica Hass
Welcoming like family! Service with a smile and kind demeanor. Since Ernie started his legacy, many years ago, his belief in how a customer should be treated is evidently passed down through generations. I have always been very pleased with my purchases of stylish, quality, well constructed products. There is much variety throughout the store and many more options available that can be ordered. From the sales staff, front office, warehouse guys, to the delivery drivers... they are all exceptional and take pride in what they represent. Love that small town vibe! Thanks to all!
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November 2023 by Steve F
I am not driving 50 miles unless your prices are posted on your website.
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October 2023 by Jenni Limbach
I recently had the pleasure of shopping at Ernie's in Ceresco, and I cannot express how thrilled I am with my experience! From start to finish, this furniture store has left an indelible mark on me.First and foremost, their owner and sales team is nothing short of fantastic. They possess an in-depth knowledge of their products and took the time to understand my preferences and needs. They patiently answered all my questions, providing valuable insights that helped me make the best choices for my home.But it doesn't stop there; Ernie's commitment to excellent customer service is truly commendable. They go above and beyond to ensure your satisfaction. It's refreshing to see a company that prioritizes the customer's well-being.And let's talk about their delivery service – fast and efficient doesn't even begin to describe it! The delivery team was professional and handled my items with the utmost care, ensuring they arrived in perfect condition.Lastly, the quality of the furniture from Ernie's matches the outstanding service from the company. I was thoroughly impressed with the craftsmanship and durability of the pieces I purchased. It's evident that Ernie's takes pride in offering top-notch furniture that will stand the test of time.In summary, Ernie's in Ceresco is a shining example of what a furniture store should be. Their incredible sales team, dedication to customer service, and lightning-fast delivery service make them a standout choice for anyone in need of quality furniture. I can't recommend them enough – they've won me over as a customer for life!
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September 2023 by Jazlyn Palmer
we had a really good experience !!! we originally went to ernie’s and talked to Armin. after that first visit we instead decided to get a couch from a store in lincoln (ernie’s was great during this first visit ! we just found a couch that they sadly didn’t carry). unfortunately there was a lack of transparency from the lincoln store so we went back to ernie’s. Armin helped us again and we bought a couch that day. the store is laid out well and he worked with us to find the best couch possible.we just got it delivered today and the delivery guys were fast (which says a lot cuz we’re on the third floor) and were very kind!the whole experience was 10/10!bonus points for the popcorn + pop machine they have for customers teehee
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July 2023 by Kristina Wagoner
A nice selection and the staff were very friendly and informative but, the prices were quite high
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May 2023 by LuAnn Richard
We couldn't be happier with the service we received from your delivery team. They treated our furniture like it was their own. They made sure that everything worked and asked twice if we had any questions or comments before they left. In today's world you usually don't see this wonderful service. They definitely could teach a class on customer service!
