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October 2023 by Jenni Limbach
I recently had the pleasure of shopping at Ernie's in Ceresco, and I cannot express how thrilled I am with my experience! From start to finish, this furniture store has left an indelible mark on me.First and foremost, their owner and sales team is nothing short of fantastic. They possess an in-depth knowledge of their products and took the time to understand my preferences and needs. They patiently answered all my questions, providing valuable insights that helped me make the best choices for my home.But it doesn't stop there; Ernie's commitment to excellent customer service is truly commendable. They go above and beyond to ensure your satisfaction. It's refreshing to see a company that prioritizes the customer's well-being.And let's talk about their delivery service – fast and efficient doesn't even begin to describe it! The delivery team was professional and handled my items with the utmost care, ensuring they arrived in perfect condition.Lastly, the quality of the furniture from Ernie's matches the outstanding service from the company. I was thoroughly impressed with the craftsmanship and durability of the pieces I purchased. It's evident that Ernie's takes pride in offering top-notch furniture that will stand the test of time.In summary, Ernie's in Ceresco is a shining example of what a furniture store should be. Their incredible sales team, dedication to customer service, and lightning-fast delivery service make them a standout choice for anyone in need of quality furniture. I can't recommend them enough – they've won me over as a customer for life!
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September 2023 by Jazlyn Palmer
we had a really good experience !!! we originally went to ernie’s and talked to Armin. after that first visit we instead decided to get a couch from a store in lincoln (ernie’s was great during this first visit ! we just found a couch that they sadly didn’t carry). unfortunately there was a lack of transparency from the lincoln store so we went back to ernie’s. Armin helped us again and we bought a couch that day. the store is laid out well and he worked with us to find the best couch possible.we just got it delivered today and the delivery guys were fast (which says a lot cuz we’re on the third floor) and were very kind!the whole experience was 10/10!bonus points for the popcorn + pop machine they have for customers teehee
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July 2023 by Kristina Wagoner
A nice selection and the staff were very friendly and informative but, the prices were quite high
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May 2023 by LuAnn Richard
We couldn't be happier with the service we received from your delivery team. They treated our furniture like it was their own. They made sure that everything worked and asked twice if we had any questions or comments before they left. In today's world you usually don't see this wonderful service. They definitely could teach a class on customer service!
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May 2023 by Shawn Raiter
Went to get a part for the smoker they had it on hand looked at new one and other things in the store
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February 2023 by Larry Geiger
Horrible custimer service.Drove all the way from Lincoln to pickup some water filters the Earnie's Kinetico rep recommended. The receptionist first didn't know what I was talking about, then finally figured out they were 4 feet away from where she was standing.She then went on to demand I open an account. I told her I just want to buy 2 water filters and pay cash. She refused to sell me the filters unless I gave her my phone number. Who does that this day and age? I took a picture of the package, left, and ordered them on Amazon.
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January 2023 by Lori Todd
The service was excellent. No preassure and received a great price. Lots of wonderful choices!
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January 2023 by Radical Rome
?PSA: We highly suggest you do your research when buying new furniture. Unfortunately we were too excited to find the perfect piece at Ernie's in Cersco, that we did not. We purchased this Amish dining set in April 2022. 1 month later it was covered in scratches and dents from daily use. Thankfully, Ernie's allowed us to exchange the set if we paid to upgrade to a harder wood. So we did, this table was supposed to "last a lifetime" in their words. Fast forward to December 15, 2022 when we received our new set. It is already showing signs of wear and has surface scratches and heat rings, from dinner plates. And they are accusing us of misusing and "customer abuse". The fact that they agree the table looks horrible proves our point. Anyone who knows me, knows how clean I keep our home and take care of our things. We're infuriated, sad and feel very taken advantage of, especially after paying the price that we did. Just hoping we can save someone else from making the same mistake of shopping at Ernie's in Cersco. They have definitely lost us as customers.
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November 2022 by Susan Siebler
Huge furniture store in small town. First trip but interesting. Love the popcorn. Huge selection.
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September 2022 by Greg Sjogren
Your search is to hard to figure out . It cost you guys a chance at my business . Make a more easy to find what you’re looking for . House designer isn’t worth the trouble . Looking for washer dryer .
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August 2022 by Rory Siebert
Website leaves a LOT to be desired. So many text boxes blocking the view of the furniture, you get tired of seeing CHECK FOR SPECIAL PRICING boxes over the actual items, that don't lead to an actual price. They want you to contact them or get your info so they can then add you to a mailing list.Just post the price with the picture of the piece. On-line shoppers don't want to waste time, they'll just go somewhere else that shows the item and how much it's for. If they want it, they'll be in touch. Hope this helps you sell better.
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July 2022 by Josiah Burk
Ernie’s is the best place around for your furniture needs! Wayne was exceptionally helpful and not at all pushy. Their customer service experience was top notch! I will absolutely be coming back for more.
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July 2022 by Madeline
Friendly and easy people to work with make for a pleasant shopping experience here. Good quality products. I always find what I'm looking for, and the prices are reasonable!
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July 2022 by Sheri Durand
Nice selection of furniture, prices competitive. Staff very helpful and knowledgeable. No purchase during this visit, looking for new furniture for house upon closing. Will probably purchase entire living room and bedroom sets here. Very impessed.
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June 2022 by Barb Burke
So impressed with the quality of furniture and the selection. Laura has helped us with all of our purchases this year. She is amazing! She's knowledgeable and goes the extra mile to make sure the customer is satisfied.We'll definitely keep coming back!
