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June 2025 by Christa Britton
I can always count on a clean room, a friendly welcome, and the some of the most comfortable beds in the hospitality industry. I'm a return guest and will continue to return to the HIEx in Chadron, NE. Well done, everyone!
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June 2025 by Jack Lewis
5 stars to Janelle for Helping me get a room, great customer service!
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May 2025 by Rosa Rodriguez
The front desk ladies were very kind and pleasant. The rooms are clean, the breakfast was great with lots of different options.
They had a social hour and gave us free beer and snacks, which was awesome!
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May 2025 by Jarett Caldwell
Nathan was a terrible maintenance man. They sent him to my room to fix an AC unit no idea what he was doing.
I will never stay at this
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May 2025 by Richard Smith
Front desk lady when I checked out was not professional. Went to check out and get a receipt,first thing out of her mouth, what do you want! NO Good morning/how was your stay anything like that. Once she finally got me checked out,which was totally wrong on room and it's a direct bill. She said,your outta here! and still didn't get a receipt! No have a good day or anything like that! VERY DISAPPOINTED in this lady. I've been a member since 2016 and have NEVER been treated/talked to like this at any of the hotels.
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May 2025 by tobi Davis
The pool room smells absolutely horrible and the water is freezing. No one can enjoy the pool
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March 2025 by Kaylon Faul,Jr
Very nice! Breakfast was great, rooms are clean, nicest hotel in town!
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January 2025 by Jeff Roby
Bimal was amazing. I was stranded, because of a plane cancellation. Bimal on his own time gave me a ride. Amber took great care of me while I was waiting and figuring things out. Best hotel in Chadron. I will never stay anywhere else.
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March 2024 by K B
First and foremost, we would like to thank the wonderful staff of this hotel. We were in quite a bind because of Chadron’s airline, Southern Airways Express, and everyone we interacted with went above and beyond to make sure we were well taken care of. We are not local and are not very familiar with the area, but they made sure we didn’t feel stranded and helped us, more than any review can say, getting to our next destination. We were also very comfortable in our room and the hotel in general. HUGE shout out to Janelle, Darcy, Craig, Liam, and Ariela for making a horrible airline experience so much more tolerable. A special thank you to Janelle for getting the ball rolling and getting us situated in the Alliance Holiday Inn. These people are all the definition of outstanding customer service.
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March 2024 by Justin Richmond
Ariela was AWESOME. We stopped in due due a quick snow storm moving thru the area. She got us checked in with a smile, was delighted to help us and very engaged in taking care of us. And then to top it off she demonstrated the self serve beer station to make it a we'll "make the best of it" night to a great stop. Thank you Ari!
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March 2024 by Alex Rice
Heater was broken, sticking halfway out of the wall. Shower floor was filthy. Shower door was very filmy. Towels were like sandpaper. Little to no shower pressure.One roll of toilet paper was just the cardboard center.Mirror had specks from someone brushing their teeth all over it.Coffee maker did not work.Pool was closed.Breakfast was cold, biscuits were hard as rocks. Sausage tasted horrible.Most expensive hotel in Chadron but also the worse we've ever stayed in while visiting Chadron.Brought aforementioned complaints hotel staff, but they just said "OK" (morning clerk and graveyard clerk).Will stay at Best Western next time.
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March 2024 by FR Ritter
I had stayed at this location - but had forgotten how special it is. Friendly-helpful desk clerk, a great room-where everything works, ha... and a free aftn hospitality period, great for visiting with other travelers.
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March 2024 by Leila McKeough
The staff was very nice. The rooms were exceptional and the bed was very comfortable.
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February 2024 by Karisa Heinrich
Nice, clean hotel. Friendly staff. Comfortable beds. The only big negative is the rooms are paper thin. You can hear your neighbors TV and people in the hall. The door to the hall has a bottom gap of about half inch letting in light and noise, resulting in continuous interruptions to sleep.
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February 2024 by Robin Stoops
Clean, great breakfast, and staff!!
