Ace Hardware & Garden Center in Columbus, NE, offers a mix of positive and negative experiences. Customers praise the helpfulness and top-notch service of employees like Ed, who quickly fixed a mower blade for free. However, some reviews highlight less favorable moments, such as poor customer service at the checkout, where staff appeared indifferent and lacked politeness. One customer noted a negative interaction regarding curbside pickup, feeling disappointed by the lack of assistance. Overall, the store has a good reputation in the community, but visitors suggest that improving customer service could enhance their experience. The store is appreciated for its helpful staff and quick service on certain repairs, but customers hope for more friendliness and better consistency.
Big pet peeve. New generation doesn't say thanks at the checkout. Today. Girl at register chewing gum like a cow chomping on cud, hands me the receipt without a word . Remember, your community keeps you in business. Customer experience.
May 2024
I had the nicest man help me here in Columbus Ne. His name was ED and Ed is a valuable employee for you. Ed's customer service was top notch and he is another reason why I only shop at Ace here in Columbus Ne.
November 2023
Love this Ace location. Helpful staff and pretty much anything I need for most projects around the house or garden.
