AutoZone Auto Parts is known for its extremely helpful and very knowledgeable staff who provide solid advice for any vehicle problem. The store offers all kinds of free services, including running diagnostic scans and battery and alternator testing, along with free with deposit specialized loaner tools. Employees are friendly and try to actually help, with the majority knowing enough to assist most customers. A standout feature is the staff's honesty; they do not shy away from telling customers that the same products and parts can be found cheaper elsewhere, like Walmart. This creates a trustworthy experience similar to having a mechanic friend who helps fix your vehicle and find the best price on parts. Customers report that employees go above and beyond, demonstrating kindness and professionalism, even in situations requiring rescue or help on the road. While knowledge levels can vary among staff, the overall service is highly appreciated, making AutoZone a go-to auto parts store for many.
A big thanks to James at the Columbus Auto Zone. I’m a handicapped guy that was in the dire need of a rescue this morning, James went way above and beyond to get me back on the road. I truly appreciate the kindness and professionalism that I was shown. Thank you again!!
July 2023
Whatever you are looking for for your car you can find it here, very good service
April 2023
Very helpful, does a great job and has great customer service
