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July 2023 by Troubadour Dylan Michael
I honestly appreciate the quick service and willingness to get me on the road to my next destination. The rep was very kind and patient.
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December 2022 by J Norris
I had a rental scheduled a week in advance. I get a call the day prior that they wouldn’t have any car available for me to rent. They are the closest rental place from my town and I had no way of getting to another dealer. —I’ve rented hundreds of cars from enterprise….. I’ve never had anything like this happened. I even read the disclaimer of my reservation and it never mentioned me possibly not getting a rental. This caused a major disruption with my plans. —- When I called corporate to see what could be done, they were zero help as well. I plan on escalating this as far as I can. Bottom line, stay away from this place!
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December 2022 by Justin Christensen
The employees are friendly and knowledgeable about the whole process of their business
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November 2022 by Eric Hoshor
They had no cars available for this past October at the Columbus branch and tried booking it months ahead. And I'm trying to book another car for next spring and still appears they have none available. They went on about how they couldn't get cars, but I believe they can if they really want to. On top of that, they didn't have much sympathy for me on a previous issue I tried to get resolved, and got treated rudely. They went back on their word and so it never got resolved. Bottom line is, I think the company needs to place an emphasis on customer service. I'm only giving one star.
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October 2022 by R Cherie
I had a rental scheduled a week in advance. I get a call the day prior that they wouldn’t have any car available for me to rent. They are the closest rental place from my town and I had no way of getting to another dealer. —I’ve rented hundreds of cars from enterprise….. I’ve never had anything like this happened. I even read the disclaimer of my reservation and it never mentioned me possibly not getting a rental. This caused a major disruption with my plans. —- When I called corporate to see what could be done, they were zero help as well. I plan on escalating this as far as I can. Bottom line, stay away from this place!
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August 2022 by Monday Marr
Great customer service.
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April 2022 by W Y
This is the only car rental in Columbus, they are very nice staff and flexible for my need,
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December 2021 by Tabitha Filipi (Tabi)
Thanks for reassuring me that all was good. I was a wreck after hitting a deer with one of ur rentals! I crashed up the front end and was scared to return it. But luckily I had the damage waiver. U all greeted me with a smile and said no worries ! Thank you!!.
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December 2021 by Ryan Farsdale
Rented 2 cars from here and both times has tanks were not full. Not a good way to do business.
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September 2021 by La Jaliscensiitaa Ramiirezz
Worst service I ever had. I showed up with my confirmation # & money in hand. N the woman said they couldn't give me one because they were all reserved. Like I have a reservation too like everyone else. I was first one thru the door soon as they opened but didn't not want to give me one. Didn't even try to get ahold of me & I had to find a ride to drive me 1 hour for this reservation.
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June 2021 by Jen Miller
The Columbus Nebraska location has great customer service! They really work to keep you moving quickly! Thanks Columbus team!
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May 2021 by Corey Michael Bruce
They don’t work with you and the insurance company. I needed a car and they did not want to help me. They suck at the Columbus location.
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March 2021 by Tabi Filipi
Thanks for reassuring me that all was good. I was a wreck after hitting a deer with one of ur rentals! I crashed up the front end and was scared to return it. But luckily I had the damage waiver. U all greeted me with a smile and said no worries ! Thank you!!.
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November 2020 by Irene Johnston
They were very nice when I rented a car from them
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November 2020 by Jim Guthrie
Horrible customer service. Would rather walk than get a car from this operation
