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October 2023 by Preston
Fantastic people to do business with. Usually
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September 2023 by Haley Frerichs
Lily at t-mobile is awesome and super helpful!! I would recommend her to anyone!
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July 2023 by David Gates
Ivy, Lily, Holly, and Bill helped us out giving us a great bunch options and we got set up with new internet and tabletsThey were fantastic helping us ? ?
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June 2023 by Google user
I actually enjoyed my experience at the store specifically because of one employee. Her name is Holly, and she is an amazing and very well informed saleswoman. She answered all my questions, and never made me feel pressured to buy or sign into a contract until i was ready and comfortable with knowing about everything I was getting into. She answered all my questions no matter how complex or idiotic my questions may have seemed to her. Holly made sure she got me into a plan and a phone that would suit me best. She is very down to earth and makes you feel at ease, and even laughs along with you at silly things, and she has such a beautiful smile. This is rare customer service. I will continue to return as long as Holly is a representative that I can work with. I would rate her higher than 5 if it were possible. She went up above my expectations. My family is very fond of her and will recommend her to everyone we know.
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June 2023 by AngeLOf LourdeS
I actually enjoyed my experience at the store specifically because of one employee. Her name is Holly, and she is an amazing and very well informed saleswoman. She answered all my questions, and never made me feel pressured to buy or sign into a contract until i was ready and comfortable with knowing about everything I was getting into. She answered all my questions no matter how complex or idiotic my questions may have seemed to her. Holly made sure she got me into a plan and a phone that would suit me best. She is very down to earth and makes you feel at ease, and even laughs along with you at silly things, and she has such a beautiful smile. This is rare customer service. I will continue to return as long as Holly is a representative that I can work with. I would rate her higher than 5 if it were possible. She went up above my expectations. My family is very fond of her and will recommend her to everyone we know.
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May 2023 by Elizabeth Grace
Wow! I Absolutely love this store , after dealing with spectrum and Verizon I needed a switch the sales staff is beyond knowledgeable about any situation that may arrive. The store was clean and welcoming. I left in and out with a new phone and my bills lower than I expected! The manager was kind enough to help me throughout the whole process. She was not “pushy” about anything. I was very much in control of what I wanted to do. I had picked out a different phone but then realized the camera wasn’t good enough so she helped me decide on a phone with a better camera! Great job guy! Thanks!
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May 2023 by Liz McPhillips
Highly recommend this phone company for anyone looking to make the switch! They have a great selection of phone which are not overpriced , a lot of people are scared off by the not so big name around our area like Verizon , Us Cellular, etc. I have not had any problems or complaints and I travel alot! The store staff Lily and Serge were great. The manger was friendly. I have been in 2 times with my phone and Lily was able to solve my problem in a matter of minutes, it was not a phone problem but an owner error !Holly greets everyone with a smile and makes you feel welcomed right away. The staff is easy to talk too and very outgoing! Thinking of switching , think T- Mobile!
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May 2023 by Rose Bailey
I switched carriers back in March 2023 All the staff was very professional. Holly was very helpful to inform me of everything I needed to get to switched my service. Anytime I has a question they have always been there to help. Thank you Holly and Lily for always making my experience pleasant!
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May 2023 by Holly Williams
5G and lower phone bills. Home internet for $50 a month. No activation or equipment fees.Knowledgeable staff and friendly.
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May 2023 by Kyle Fiala
The whole team is great they were able to get me a new phone and phone plan not even an hour after I destroyed my old phone and there plans are great I use there free streaming channels at home since I have magenta max I'd personally stay with t-mobile I've dealt with other phone companies and they don't help you out asmuch as these guys
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May 2023 by Joshua Winig
Great customer service. Very friendly and quick with setting up a new device.
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January 2023 by Julian D
If you want garbage coverage in your local area then this is the provider for you. Switching to visiable after tmobile gives me my free month of coverage since they were overcharging me for the past two months
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November 2022 by Chuck Sins
Worse customer service ever. As previous reviewer noted, they like to go on breaks for long periods of time during normal business hours and then reopen just before closing. Even when they finally opened, 3 clerks continued to help one person and failed to even acknowledge us in the store for over 10 minutes. We are here for simple phone upgrade and they can’t be bothered. Now going on 30 minutes of waiting and still no service even though only one person in the store. Probably time to find new people to manage your store as the owner mentioned regularly improving even though same problem persists. One star is the lowest rating possible. Time to find a new carrier so we can get proper customer service. Really couldn’t have worse customer service at this store.
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October 2022 by Cameron Del Rosario
I have come to this store several times during posted business to resolve an issue with a brand new phone only for the doors to be locked and no answer or returned calls from a voicemail. Today I come, again during posted hours, to find a note saying “gone to break” so I waited. For over an hour already and the close in just an hour. Very unprofessional. And hear I have been unable to use a phone for weeks that I’m paying for.
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October 2022 by Dylan Kelley
The geniuses at this store have their phone setup to directly go to voicemail so they don't have to receive calls or answer them. Complete garbage T-mobile location.Edit to owner response: Yeah I will give you another chance when you have a working phone number listed up. Or perhaps when any of the store employees have trained enough to learn how to pick up a phone.
