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December 2023 by Tim Pierce
Bike Master has a great selection of bikes to meet all your needs. It’s a great place to buy a bike and meet new people.
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December 2023 by John Johnson
I trust Bike Masters to take great care of my bike. They are very happy to listen to my issues and they check it out while I am there so that they and I know what the steps will be to fix any issues or what they will do to get the bike ready to ride.They are very reasonable and I do not think I am over charged.Over all I think they are the best place I have used to keep my ride in great shape
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November 2023 by Julie Boehr
I am so pleased with Bike Masters! They’re kind, helpful, knowledgeable, professional, and skillful! They coordinated with Specialized and fixed my bike in a timely manner! Steve and his bike mechanics are the best! Thank you! Shred on! ?
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November 2023 by Rebecca Dimon
Came into town for the holiday weekend and bought a bike off Marketplace. Found this bike shop and thought I'd see if they could give the bike a once-over while I was here for the weekend. They were friendly from the moment I walked in and my bike was serviced well within the time frame - even with the holiday. Highly recommend this shop and the employees. If RAGBRAI starts anywhere close, I'll make sure to stop in.
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November 2023 by Blair Debban
Very knowledgeable staff. Determined the OEM design of my bike was causing my poor performance. Found third party aftermarket parts and got my bike running better than ever. I’d had my bike into a handful of shops, no one else was ever able to help until my bike found Steve at Bike Masters.
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October 2023 by Michael Olesen
Went in to pick up my new bike, and Matt was terrific. He mentioned everything that a new rider should know and have with them while their riding and how to get started. Can’t recommend these guys enough. I will definitely be making the trip from Lincoln to see these guys for my bike needs!
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October 2023 by tyrone2dabone7
Was just helped by Johnny the manager. He is a retired professional downhill racer and knows his stuff! Trusted his opinion immediately with the tubeless tire conversion kit I bought and his customer service very engaging. Highly suggest this store and seeing Johnny if you need anything for your mountain bike!
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September 2023 by Leah Bryant
Previous to this experience and purchase, I was a Trek girl all day! My wife and I went into this story about two months ago, prior to her surgery looking for ebikes so that we could have our own once she recovered from her hip replacement surgery. All of the staff on that visit were so friendly and helpful, so we knew we would be back. Yesterday, I went to my Trek store of old first...great bikes and decent enough folks but we had to come back to Bike Masters and check them out again before we bought. BEST decision I have made in my cycling life! Matt was amazing, patient and helpful beyond measure. We ended up walking (riding) out with two bikes and even better a new cycling shop home. THANK YOU! Highly recommend and extra star for the musical selection in the shop :)
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August 2023 by Eric Bertone
A great bike shop with extremely knowledgeable staff. I've been going here for years and have never been disappointed with my service. They are honest and straightforward about what is best without trying to up sell for something you don't need.
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August 2023 by Brent Elliott
I really appreciated the guys taking the time to make you feel welcome in the store and enthusiastic to help and answer questions. Got a couple of good prices on jerseys too. They have a new customer for sure even though I live in Lincoln -Brent Elliott
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August 2023 by Kevin Selin
First time customer at this shop. I’ve got to tip my hat to the staff. They’re incredibly inviting. While waiting, I noticed their interactions with several customers and I was impressed. The staff is very professional and accommodating. I want to give a special shout out to Steve Merritt, one the maintenance staff. He did an excellent job on my salsa Fargo. Really tip-top work.Thanks to the BikeMasters staff!
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July 2023 by Benjamin Wright
Bought a 290$ bike rack from them, they helped me put it on. Within 3 miles of loading my bike on it had dented the rear metal in, and ripped the lettering off a new 2023 car.I would not recommend doing business here.
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July 2023 by Ed Brown
I had a loose front axle and it was causing my front wheel to wobble. I thought I’d need to replace the whole wheel. When I took my bike into Bike Masters, Steve took a quick look and decided it could be adjusted. He performed the adjustment and all was good. I wasn’t aware that my rear wheel was doing the same thing. I told Steve that I had around 12,000 miles on the wheels. He suggested replacing the bearings. He explained the advantages to doing the replacement at this time. He completed the repairs and I am so happy Bike Masters (Steve) was patient, knowledgeable and capable with my bike. I’ll continue to use Bike Masters for all of my biking needs.
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July 2023 by Adam Vandeloo
Staff was kind and knowledgeable about bikes. I did ask about a first responder discount, as the bike that was best for my needs ended up being double what I wanted to spend. The staff wasn't even sure if they supported first responders, and then forgot to check into. Then, at checkout, I attempted to use a gift card to pay for some of the total, and the staff wasn't able to process a split payment or get the gift card to work.Ultimately, the staff knows bikes and got me into one that will be good for my purposes, but those few small things kept this from being a 5 star! I wouldn't have an issue going here again.
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July 2023 by Sean P
Steve was amazing in service. Very upfront and explained everything thoroughly. Excellent work done on my bike! Would highly recommend Steve for service.
