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March 2025 by Andrew Green
Great value. If you expect a Hilton you may be disappointed. If you expect a best western you will be pleasantly surprised. Large granite vanities. Comfy beds. Clean facilities and rooms. Only bummer was the wifi. Something weird goes on with their wifi, it's very poor. My phone and computer would not stay on it, they just said "ready to reconnect when quality improves". Breakfast was average. Real butter was appreciated. Would be a five star review if wifi was useable. As it was I was able to plug into Ethernet jack with my computer and broadcast wifi from my laptop for my phone to use.
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February 2025 by Tyler L
Update: Received email from general manager. The general manager did not follow up on the reason for the low review or thank me for my business. Instead, the manager went into detail why they believed it was against the law to have audio recording of the interaction. As of now, the low review will remain in place.
Terrible customer service. Do not stay at this hotel. Interaction with staff was audio recorded, which has been emailed to the Board of Directors for Best Western Hotels and Resorts.
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February 2025 by Jenny B
We had room blocks for a basketball tournament and this was hands down the worst staff you could imagine. If you have a child this is not the hotel to stay at. They don’t allow fun to be had at all. They were constantly lurking around watching the adults and kids every move. It was weird and creepy. Also, don’t even think about asking the front desk people a question without a disrespectful response. I can’t wait to see management response to this in attempts of sticking up for their crappy staff members. Before management tries to make it seem like our kids were disruptive to “other guests” our kids swam and only went to rooms of their other teammates. All of the kids were back in their room by 9/930 and settling in. Requirements to work at this hotel: Must be constantly miserable and hate all others that are not. Instead of fighting back on all your terrible reviews maybe try actually fixing the problem.
Ok… Que snarky remark from management below 👇🏻
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February 2025 by william paugh
As I write this we are in the hotel parking lot on a Sunday morning. We had to pull off the road due to a snow storm, and happened upon this hotel. I walked in and asked the clerk if we could wait out the storm in the lobby for an hour or two. Both myself and my girlfriend are hoteliers, and both having worked for this brand, I thought this would be a reasonable request given the circumstances.
I was told no upon asking the clerk if we could sit. When I further explained our situation, the clerk told us we could stay for one hour because that's *her* policy. I said an hour would work. We sat our things down and I got a cup of coffee. The clerk came over and yelled at me for doing so, and insisted that we leave immediately.
I didn't make a fuss. After asking for her name, I just left. (She didn't give me her name, a telling admission), but she was working the desk on Sunday morning, January 5th. A brunette girl.
I don't know about the rooms, breakfast, or amenities of this hotel. Perhaps they're nice. But I do know they were inhospitable and hostile to a couple of travelers in need on this occasion. And in this business, if we're not hospitable, nothing else about our properties really matter.
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December 2024 by Peyton Schmelzer
Won’t expect my companies credit card.
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December 2024 by Amanda Briley
when we first checked in, we tested them by giving them my credit card before I got married. It had a different last name and they took it. The manager who was training another worker didn’t ask any questions which for one that scares the hell out of me. The second thing was, we asked for extra blanket and pillows and washcloth they gave us Housekeeping rags that were tore up and stained. They gave us one pillow. We had to go back on the next shift and that shift was nice and gave us two pillows the second shift was very polite. The manager on the first shift was very hateful after getting into the room and taking off our shoes. We found stickers in the carpet which indicated the housekeepers that cleaned it the day before didn’t vacuum the floor and by the next morning, I took a shower, and I found that there was black mold on the wall where the head comes out on the side of the shower and when My husband asked for more creamer they refuse to allow him to have it he could not have more creamer. There was no papers in the rooms to leave comments when we went and reported the black mold to the manager, who was there again the same lady we could tell we were just being told to go to leave because she didn’t want to deal with us she wouldn’t even take the key cards from us. We had to leave them on the desk very bad experience I stay in hotels constantly throughout the year. This is the worst experience I ever had and this was me and my husband first year anniversary!
Nearby activities: restaurants fast food in a casino
Safety: safety concern there was black mold in the showers
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October 2024 by Sabrina Waff
Very friendly staff on the evening shift. Clean rooms.
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September 2024 by stuart eames
Attentive and thorough service. Asked for an extra blanket when we made our reservation. Glad we did because there were no blankets for the pull out bed, just sheets. The other beds had 3 sheets and a cracker thin blankets. Good otherwise.
Rooms: Finally an option for 2 beds and a pull-out. Perfect for my family of 6. Felt safe.
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August 2024 by Chase Taylor
READ THE REVIEWS. This is the WORST hotel experience I’ve had to date, and I travel 250 days out of the year. I have never witnessed such hostility, anger, hatefulness or disgusting behavior from an individual as I did from general manager, Karla.
To kick off our stay, we were greeted at 4am by arguably the most miserable human I’ve ever encountered in my life. Later finding out that she was the general manager of the establishment. She seemed irritated to serve us and was immediately speaking to us in a very demeaning and dismissive tone. After providing our identification, she asked if my bosses ID card was fake. Then after asking if they had any luggage carts available, she crassly told us to “figure it out or wait until a cart was available.”
3 days into our 7 day reserved stay, after eating a mediocre breakfast, Karla confronted my co-worker about her seizure detecting service animal that was waiting in the car outside the hotel. This animal is a working animal, NOT a pet. Loudly and hastily, Karla screamed across the lobby of the hotel at my co-worker, telling her that her “service dog” was actually an “emotional support animal”. This is false, but Karla refused to view the ADA card and official documentation my co-worker offered to provide and proceeded belittle her in front of other guests. She loudly announced that we would be charged the $250 pet fee and that we were to pay the rest of our stay but we were to be off the property by noon. Obviously upset, my co-worker attempted to reason with and have a civil conversation with Karla, but Karla began to raise her voice which in turn resulted in a heated verbal altercation. Karla contacted emergency services over the service dog incident. When the police officers arrived, they advised us that we had done nothing wrong and were extremely helpful in assisting us to find the hotel owners information, corporate information, and civil court information also agreeing that the hotel manager was in the wrong and had also called emergency services for a non-emergent situation.
Needless to say, we will NEVER be back to this establishment and strongly encourage the owners of this hotel to look into the NUMEROUS negative reviews that specifically mention the disgusting behavior of the general manager.
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August 2024 by Michael GRabowski
It was weird their air conditioning was cold but their dehumidifier was not working. So the air was cold but thick. I thought that they had a pretty good breakfast with make your own waffles. The beds are pillow top which I can tolerate a couple of nights. They were able to get us an 2nd room on short notice. Across the hall from the first room. Clerks were okay no complains.
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August 2024 by Samantha Ruley
Room was acceptable but morning staff not friendly nor helpful. There was a discrepancy in room charge with staff comment “sorry, that’s the way it is.” Breakfast was the worst of all the hotels we stayed in on our 10 day trip.
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June 2024 by Molly S
Would rate 0 stars for service if possible.
Tried doing preauthorization payment on a room over phone. They said they don’t allow it since they can’t confirm who I am, so they sent me a paper to write down my credit information and to sign it. I’ve worked in hotel industry before and I would never send credit card info through email or fax. It should be illegal, as they have no safe way to receive/encrypt it. Informed him that filling out a piece of paper doesn’t verify I’m still owner of credit card, so asked if I could FaceTime from the guests phone so I can show him card/give number and he can also verify photo ID. He stated that is not acceptable and that they keep the authorization forms in an envelope for seven years on file. When I said that is yet one more reason why I don’t want to have my credit card information down, he said he was just giving that as an example. Not sure what that means. I asked to speak to the manager. He said he is the manager after fumbling around and at first saying he wasn’t. I asked who his boss is, and he said the general manager is Carly? (I think that’s what he said, not 100% sure on the name), but she wasn’t there so he would not call her to verify if this would be an acceptable method for authorization and lectured me about how he has been in the hotel industry for over 35 years and that’s how it’s always been done. I have to disagree with that since I worked at a hotel as a front desk clerk in college and we took numbers over the phone all the time, and that was at a Holiday Inn, which is a titch classier than Best Western anyway. Overall, this was just sketch all around and I would never trust this hotel with your credit card information!
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June 2024 by Jacque
First time staying here.
Room was clean. Staff were very friendly and gave us ideas of places to eat.
The breakfast was also good.
No complaints here.
Would definitely stay here again when in Grand Island.
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May 2024 by Linda Teel
Beds are broken down and should have been replaced with quality mattress’s years ago. Pillows are 14”x14”. Doors do not have soft close on them, so hear every door slamming. Refrigerator didn’t work and early evening there was no one to fix it or switch it out. Typically travelers have cooler packs, they went cheap, so no freezer for those, although it didn’t work anyway. The worst BW PLUS property I have ever experienced and will certainly not risk staying at another.
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May 2024 by Jay G
This hotel should be ASHAMED of itself. My wife and I had a reservation, using their website to book the room. I emailed after securing the room to identify that I am deaf/hard of hearing, and traveled with my hearing service dog. I was simply requesting a first floor room near an exit if one was available. A representative of the hotel contacted me before we arrived to say that they didn’t accept dogs, including therapy dogs. I explained that my dog wasn’t a therapy dog, but that she was a Service Dog. She wanted to know what she did for me so she could “determine if it met their criteria”. I told her that SHE didn’t determine if my dog is a service animal, and that I had appropriate certification documents. She finally said “OK, I’ll let the front desk know”. When arriving, the front desk clerk already had a note of my arrival, then greeted me with an apology of not accepting dogs. I explained AGAIN that I have a trained service dog. He wanted to know what tasks she does (which is his right to ask), then said that she needed to be with me at all times, that she couldn’t make any noise, and that there could be no indication of her ever being in the room or hotel. He explained that the hotel has had “bad experiences” and subsequently had a “no dogs” policy. He also said I needed to get her from the car just to check in…I guess to prove to him that she had a service dog vest (?) Regardless, we felt very unwelcomed and insulted. My wife and I got our room, but then decided that such rude behavior wasn’t something we could tolerate. We requested a full refund so we could leave. The front desk representative did allow us a refund and apologized as we left. It was obvious that the hotel did not want to have us stay if we had a service animal. Honestly, I can’t imagine a hotel staff that isn’t aware of ADA requirements for service animals, but obviously this hotel doesn’t care. Again, they should be ASHAMED of this behavior. Life as a person with a hearing loss is already challenging enough. Being treated this way seems inexcusable. We will NEVER stay in another Best Western facility. I recommend others to find other options.
