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August 2023 by Amanda Faith
I am still in the process of dealing with this company, but my experience thus far has been terrible. I received a call to set up delivery time. I returned that call set up a delivery time and I never received the hour call ahead and our delivery never showed so I called again first thing the next day and they looked and the package was still not placed on the truck for delivery so we scheduled it for the following day, and when I called to confirm the day that it was supposed to be delivered that it was in fact on the truck, it was not placed on the truck and out for delivery. It is still sitting in their warehouse that is an unmanned terminal so you can’t get a hold of anybody. I’ve spoken with several people on the customer service line some are super friendly and helpful. Some are immediately irritated with you, so that’s just a crapshoot! if I could guarantee that someone would be at the terminal I would rent a U-Haul trailer and drive down there and pick it up myself but the town where the terminal is and it’s being held is 45 minutes from here so I don’t wanna waste time driving down there and no one be at the terminal and us not be able to get what we’re waiting on
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August 2023 by corey lee
Well maybe I was wrong this place discriminates just because you have a past that's the past notnow this would of been a perfect job for me
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March 2023 by Dallas Erickson
Won't even attempt customer service, asked if they could call a facility and that can't be done.Edit:. You have my name so if you would like to reach out look up my information in your system. Google does not allow posting it in reviews. To provide more information to you I called your customer service and was constantly given barriers to answers instead of offering an attempt at a solution. Can I pick up at the facility, response given was it takes 2 to 48 hrs to process that request. When is it scheduled to deliver. Since it is residential they will call to setup an appointment. It has been at the location for 24 hrs already will they call today. I'm not sure they should. Ok so I have been given multiple answers none very beneficial can you call the facility and find anything out for sure. Response given it's a dark facility. They wouldn't even attempt. So we ended the call with me further frustrated than I started. Hung up the phone called the shipper and asked if they could help me get an answer. They put me on hold for maybe 3-5 minutes and came back with the package has a scheduled delivery of March 7 but we can get the package released today if you want but you need to be aware that they can only load dock height vehicles at that facility the forklift cannot get to ground level. How would you like to proceed? I asked if I could call her back directly and she gave me her direct line. I checked on a few things and could not come up with a dock height vehicle called her back and said I would have to wait. So if all this makes sense your customer service spent more time providing barriers and refusing to make a call than the company I purchased the product from spent providing answers and possible solutions.
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February 2023 by Justin Scheuffele
There delivery drivers must need a bit more training. I ask to have large items put inside. So they drop it right in front of garage door so you can’t pull in and then the last time they showed up they put an item weighing over 1000lbs on a pallet in the middle of my driveway which was gravel. I’ve told them more than once I don’t have a forklift. I’ve told them more than once not to block garage door. Is it the management team or the delivery person that’s the problem???
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October 2022 by Chad
Friendly driver. Horrible customer service on the phone.
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April 2022 by Eric O Arroyo Maeda
Quick unloading
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January 2022 by William Munny
This company treats its employees like garbage. I worked at dohrn for 8 years just to get thrown out by John Mcalister manager of the sturgeon missouri terminal and threatened with arrest if not gone in two minutes. He has treated employees like crap. Multiple time drivers has called HR with complaints and nothing happens. He cussed out drivers calls them stupid and wouldn’t even let a driver suffering from cancer use his “private” restroom. Gary Acres regional manager has been informed and has done nothing about the abuse he puts on employees. Dohrn transfer is nothing but a toxic work environment and i wouldn’t recommend anyone trying to work there. HR has done nothing to help employees either. If you want more info on the mistreatment from the sturgeon terminal feel free to msg me.
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December 2021 by Adrian Ang
Package was delayed, customer service went above and beyond to contact the seller and allow me to pick it up on a weekend.
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August 2021 by Cathy Smith
Our truck driver Dylan was so kind, friendly and prompt. He called before to confirm that I would be home and was a delight to talk with. We'll definitely recommend Dohrn Transfer Company.
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August 2021 by Shelby Barnett
What a wonderful company. I have worked here for over 3 years and love every minute of it. Also great customer service and a family that loves to help others.
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July 2021 by Marcy Messmore Kirkman
Dohrn Transfer is a wonderful place to work. They offer competitive wages & great benefits. I have only worked here for 6 months but they have exceeded all promises & expectations thus far. I am excited to see what the future brings working with this family owned company!
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October 2020 by Jeroice Unlisted
they only hire white privileged males and practice white supremacy
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September 2020 by Jared Smith
dohrn transfer could hire and discipline their management team better. instead they have supervisors who constantly harass their employee and make a terrible work environment. with no surprise as soon as someone is finally done with being harassed they just fire them. definitely not a good place to work and no wonder why they have an extremely high turnover rate..
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July 2020 by Nikki 'Bellile' Burmeister
They use people's 20+ year old criminal past against hiring said people. Everyone has a past, that doesn't mean they have to be punished for it for the rest of their lives! If you can pass homeland security to get a tanker endorsement, it should be illegal to use their past against them when considering employment!
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July 2020 by Ashley Cook
I love working for Dohrn. Wonderful Company!
