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July 2023 by CHRISTIAN MUNOZ
The furniture is of good quality but the service and attention leave much to be desired. It took them 3 weeks to deliver a piece of furniture and it was delivered damaged. Now we will see if they respond, since the charges for everything they sold me, insurance, assembly, and the merchandise come bill.
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May 2023 by Missy Powell
Wonderful experience with Ken's every time! We have purchased 2 beds and most recently a laundry pair. Their direct text feature with sales staff was so convenient. We decided last minute on pick up and had limited time, the staff made the pick-up/pay/loading process super fast and were so helpful and friendly. I'll always give Ken's my business and recommend to others!
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April 2023 by Todd Warren
Jake was amazing from the service department. He was able to awnser all our questions and get everything straightened out.
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November 2022 by Malcolm Campbell
Wonderful shopping experience... Delighted that there was no pressure, just ample help in answering questions in aiding us to make the best selection to meet our wants & needs... Many kudos with the whole staff... Would recommend without hesitation!!!!
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August 2022 by Krystal
Absolutely love this store. Went to three different appliance stores and this was the only one where they knew the product information and we’re able to answer or questions 10/10
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August 2022 by Derek Mason
We bought several appliances from kens and they are awesome to work with. Our new fridge stopped working and after calling Ken’s they sent Jake out to fix it and Jake was awesome right from the start. Jake was 10 minutes early which was a first for me and he was beyond professional and fixed the fridge in no time and had it back to better than new. Jake cleaned up after he was done and was great to visit with while he worked. We will for sure be buying all of our appliances from Kens from here on out!!
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August 2022 by Rose Stromer
Our dishwasher quit working and Ken's was there. They helped us get the right one for the right price. They were quick and kind. This isn't our first GREAT experience. We also bought our washer and dryer from them. All our experiences have been superb!
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August 2022 by B.J. Elder
Had Jake come to my house and work on different stuff over the years. He goes above and beyond on everything. Would highly recommend him for all your appliance repairs. Thanks Jake!!!
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July 2022 by C J.
There was an instance where the owner yelled at and scolded an employee right in front of customers over a very legitimate question that was asked of him. He is known to do this to his employees in front of customers. This type of behavior from an owner/manager is childish, unprofessional, and unbecoming of an owner of a company. It gives the perception that he can't control his emotions even in front of customers. Not a very good example to set for the people who work for him. The Grand Island '' Good Old Boys Network'' may not care much about this, but customer perception is a real thing in the world of business.
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July 2022 by Brenda Hack
Awesome customer service! Called went to see stove and they delivered within a week. It works great! We will be back once get a house for more appliances and furniture. I would recommend Ken's Appliances!
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July 2022 by Courtney Salmon
Ordered a fridge online elsewhere and after waiting weeks and getting the run-around decided to pay a bit more for a fridge from Ken's. They had it in stock and I was able to pick it up the next day. Service was excellent and they have a wide range of products.
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July 2022 by Kathy Rich
Product quality is great (Electric love seat) Staff at Ken’s is great and very patient when I called about date of delivery ( Covid era of manufacturingDelays of raw materials and labor).I have never been disappointed by Ken’s.
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July 2022 by Blanca Hernandez
Thank you Fernando for your awesome help! You made us feel very comfortable with our furniture shopping experience. Thanks for helping us out and taking the time to answer our questions. We love our couches!Much appreciated! Signed Blanca and Leobardo V.
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June 2022 by Deb Shubert
The staff was fantastic. Very helpful and friendly. They gave me the space I needed to look at things but still around to help me out. All the appliances are fantastic, easy to use and what I wanted.
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June 2022 by Tamika Ivy Tullis
Great company I had a miscommunication issue with the company, but went in today and received AMAZING customer service. Training on how to service my own product and explanation on why there was a issue. i am leaving very happy with service managers on duty today !!! still recommend as a great place with lots of options.
