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November 2023 by Dano “wickedrevs” Wright
They have a huge selection. And if you are throwing a party.....well it is THE PLACE
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November 2023 by Kiki Fasbender
We love the color coordinated products. They have most of everything we need for parties at school events or work or at our home.
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September 2023 by Ashleigh Drudik
Today I brought in foil balloons that I purchased online (all great reviews) and were a quality brand. I asked for Party City to fill them with helium to blow them up for Mason’s family birthday party tomorrow, as I have done the past. The female worker clearly was untrained and struggled with the astronaut balloon and aggressively was trying to get it onto the helium valve. She finally asked another worker for help who discovered a rip in the balloon. The workers got the team lead at the store as I voiced frustration and sadness as I spent a lot of money on the balloons and that none of the balloons had tears in them prior to giving them to Party City staff. The store’s team lead has no empathy with a smug grin proceeded to lecture me about how I brought in a poor quality balloon and I should have bought balloons at the store. They did offer to replace with one of their’s though they did not have an astronaut to replace the one I brought in. Not one staff including the team lead apologized. When I expressed that my 5 year was going to be very disappointed the team lead continued to lecture me about not buying balloons from Party City. He even eluded that I was being dramatic. He gave me 15% which mind you was a $1 off my purchase and continued to not fix the problem. When I stated our family would no longer be coming or purchasing any products from Party City, the team lead shrugged said “ok” continued to have a smug smile.I have NEVER felt more disrespected at a store in my life. Poor service and no one would take responsibility for tearing the balloon and apologizing. The team lead was rude and seemed to find the situation amusing. None of these staff had to explain to a 5 year old that the primary balloon (astronaut) was ripped due to an untrained staff member and that he would not have this balloon for his party. None of them could find empathy instead they wanted a quick fix of replacing - no discount or replacement changes the fact that I had to tell me sweet boy he would not have the astronaut balloon that he has been so excited about getting blown up for weeks.Never again, will Party City see my family in their stores or buying products online from them. If this their culture, then we want no part. I want my kids to support stores that have empathy, take accountability for mistakes, and treat their customers respectfully!
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August 2023 by Sara Yount
Amazing customer service! Andrew welcomed us right away and got us exactly what we needed. The people here are always so friendly and helpful.
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June 2023 by joan schwan
I know staff is hard to find. The main girl was trying. One other was just talking
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May 2023 by K S.
Jonathan went above and beyond today for my sons party he found out the theme and helped me find the missing balloon to finish my order and while filling them made the two most amazing table center sets. while filling he asked me questions and once finding out the cake was IT theme he filled a singe red balloon for him to carry around the party. once home my son was so excited to have his own for the party.
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February 2023 by Michelle Archer
Felt that the girl checking us out was more worried about her phone going off then the line of people waiting to check out
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February 2023 by Kim W (Cinnamonteal)
Went to the g.i. store to see if they had super bowl balloons since the website said they had them. The two girls working didn't know what i was talking about. Do you have idiots working for you?
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February 2023 by Steve Wright
Store great, staff was great ?, I was the only person in the store.
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January 2023 by Alfred The camera guy
The staff doesn't really help much. It's extremely expensive. But you can find some cool knick knacks and random costume pieces throughout the year.
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November 2022 by NUEVO AMANECER
Lots and lots of cool things to buy. A little pricey but worth it.
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October 2022 by Bradi Lohman
I went to the GI location last weekend. As I went in, the first thing I saw were halloween costumes all over the floor. There was stuff scattered all through out the store, randomly placed. I used the restroom, and it looked like it hadnt been cleaned for a long time. The toilet was disgusting, with feces all over it. I just turned around. After finding the hats we needed, I decided to get a bag of the bulk candy for my daughter. The candy was all rock hard and stale. This store is in major need of help. Its sad how fast it went down hill. :( We loved Party City.
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October 2022 by Brandy Lohman
Has gone downhill in the past 10 years. Bathrooms are gross, boxes all over the store in aisles. Staff is unprofessional and manager is hardly ever seen.
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October 2022 by Jeremey Spencer
Lots of party options but everything seems so high priced.
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July 2022 by Bonnie Beed
Girl very helpful...found almost everything I was after...
