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November 2023 by William Amyot
I wanna start by saying that the people are always nice. The place is clean and the selection is alright. But. DO NOT try and sell them a gun. I have been here seven times trying to sell them the same gun. It doesn’t matter if you call ahead and they say it’s okay, it doesn’t matter if you come in on the day that they tell you in person to come, they will not be able to take it that day because they’re ‘short on staff.’ on top of that, every manager seems to have different rules on how to bring in the gun, which seems frankly unsafe.
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November 2023 by Becky Britton
I picked up an online order...very friendly at the service desk and made sure the item was correct!
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October 2023 by Kelly Fleming
Hahaha. Unreal the SW responds to reviews, because nothing actually happens. Been into the Grand Island location twice and both experiences were the same: lazy, inattentive staff. Obviously an image of management, judging by other reviews.A little BACKGROUND on my experiences with SW: I retired to Nebraska from Nevada, where I had similar experiences at their Reno and Carson City stores. The weird thing is, their Las Vegas store in the Centennial area, was the only one that was helpful with in-store items and ordering what I needed. Maybe SW should send all their staff to that location, for a comprehensive training course in customer service.My suggestion to perspective customers: go to Scheels, Cabelas or (yuck) even Bass Pro. Don't waste your time with the Grand Island SW location. Once time is lost, it can't be renewed.
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September 2023 by Draven Steele
Would give a Zero if I could. Tried buying a gun set the gun on the counter in front of staff and they looked at me like I’m stupid and continued their conversation as if I wasn’t there. On top of that everyone is a douche bag and doesn’t seem to want you there to shop. This has happened to me several times here. You’re better off driving to Kearny than going to this place to buy guns.
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August 2023 by Allen Schluntz
I would give them a zero if I could
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August 2023 by Delbert S
Walked around the store for 20 minutes and couldn't find any employees to ask for help. Went to front desk and asked for someone to come over to the fish finder aisle as I had one that I would like to buy. I ended up standing there for another 20 minutes and then walked back to the front counter, where 3 employees were holding up the counter talking so i told them I am leaving and will be ordering online. Horrible experience!
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August 2023 by Travis Laird
Great place for outdoor great in GI. I found exactly what I needed at a reasonable price
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July 2023 by Alen Eckhardt
Lots of good stuff here, all the camping, hunting, and fishing gear you need. Clothing and shoes, arms and munitions, folding rocking chairs, camp stoves and cooking wares, shtf prepper food in bulk, fish finders, tackle, kayaks and more.
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May 2023 by Gage Evans
Stores alright when they have something in. But just getting the binocular case open literally took 30 minutes finding “help” like dude ya got 3 employees walking around doing nothing and another walking around texting on their phone. How can it possibly take this long to unlock a case… big L when it comes to staff
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May 2023 by Brady Straatmann
They claim they will price match and waste your time only to tell you they can’t price match even though it clearly states on their website that they will!! Not very impressed with how they try to talk you out of the product you are wanting and trying to sell you something that is twice the price. Probably will not be going back anytime soon.
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May 2023 by Gage Mars
Great prices and great selection. Decided to buy a new rifle, and they had the one I was looking for, and it was priced really good compared to other places.
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May 2023 by Rooster Dope
Ridiculously slow staff to simply unlock a range finder case for them to say they don’t have em. Shouldn’t be a 30 minute Waite for a case to be unlocked
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April 2023 by Benjamin Paben
Really helped me out with my first handgun purchase.
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March 2023 by Joseph Ackerman
Arrived at store at 8pm today and they were closing their doors. Aren't they supposed to be open till 9?
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February 2023 by ICT RE
Great store! Really fantastic selection of gear, no bigger than they are. Seems like they have a higher volume of good stuff than Bass Pro or Cabela's who are stuffed full of their house brand garbage.Two stars removed because the middle-aged shorter dude with facial hair who works the guns acts like he hates life and his job, and his attitude towards customers says as much. If you go, avoid him if you can. Strange someone like that works retail.