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December 2023 by BabyGirl 99
Very good costumer service! ask for damaris she is very nice & patient when you have questions about switching lines or anything ! Well do her best to give you the best plan
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December 2023 by Brandon White
I wish I could give less than I have to. This store and supervisor has mislead and lied to get the sale of our 3 lines. 2 of the lines do not get 5g coverage while at work in a town, when the manager even confirmed we would (he told us he is in the area all the time). He lied about the buyout date and the roaming data that our accounts would have if we didn't have 5g. Tech support and customer service lines have been absolute garbage and no help. As soon as I can I am dumping T-mobile and going to another cell company. The whole company has lied and tricked us into using their cell service.
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December 2023 by Staci I
My mother went into this location to upgrade her phone in Oct. They sold her a defective phone and made her wait 5 days to replace it. During the initial transaction, the sales rep misapplied the upfront trade in credit to 2 other EIP devices that were already on a free promo from T-Mobile. Simple put… she messed up BIG TIME. For the replacement phone, the Forever Upgrade promo was not applied because the transaction was once again performed incorrectly. This resulted in us not getting our $800 credit. I spoke with the mobile expert on my mother’s behalf informing her I was a TMO employee in a different state, advised her how to conduct the transaction in order to avoid any issues… however, she still misapplied all of the credits due. She paid off an Apple Watch that was on promo for being free and paid the remaining balance to a free S22. Which means that $229 of my trade went to devices that were already $0. So not only did the mobile expert in this store mess up my account, my mother had to go several days without a phone. Mind you, this is an employee account, so if they make mistakes with T-MOBILE employee accounts, I can only imagine what kind of mistakes they make on other types of accounts.
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December 2023 by amanda Gonzalez
I Love my t-mobile iPhone 15 pro I wanna thank you for Denise for giving me a wonderful experience I so recommend I switching over ☺️
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December 2023 by Norma Rivas
Great staff! Best service unlike other carriers
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August 2023 by gustavo chavez
I had to say, I'm happy with -T- Mobile Service especially with Cara she helps me a lot she's always Friendly and patience and always ready to give solutions to your problems; you can tell she love her job or a lease Ready to help you up. Thank you Cara to help me out with my internet device you are a live saver.
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June 2023 by kisha paczosa
Such a great experience. Went in there and got amazing service, Damaris was a huge help. Super friendly and knowledgeable.
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June 2023 by Shana Paczosa
Great service when I went in Damaris was a big help in makeing it a easy process for me. Big thank you, will definitely be back in the future!
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June 2023 by sandra garcia
The best customer service. Joel was very helpful and answered all my questions. Will definitely be back
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June 2023 by Nina Yasmin
I had a great customer services, such a good help and warm welcoming experience
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May 2023 by Holly Williams
If you want a solid plan with awesome perks, go to this store and switch to T-Mobile!
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April 2023 by Zerjio garza
Great customer service, all my question were answered quick and were made easy for me to understand. The employees showed great care and help
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April 2023 by Denise Garcia
Excellent customer service! The employees are all so helpful and prompt :)
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April 2023 by Isreal Reyes
Great Customer service! Manager Joel and staff were very knowledgeable!
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March 2023 by Marc Hughes
You will be misinformed on plans, promoting, and what you are being offered. And then when you explain the situation and the date and time of the incident. Their response is sorry that's what we told you but that was wrong. Aeems they only keep recording to use against the customer and not to act accordingly to their mistakes. Stay away and use Verizon or Cricket.
