Pleasant Hill Grain provides high quality products and personable service. Customers find the staff very friendly, helpful, and knowledgeable. The ordering process is seamless, with prompt shipping and items arriving well-packaged and in perfect condition. The products are built to last, reliably making thousands of dough balls over time. The customer service team is phenomenal, communicating well and quickly to answer questions. They provide amazing support, working diligently with manufacturers to find solutions and send parts when needed. They offer flexible service, fixing shipping issues and providing updates on backorders without requiring payment until shipment. Customers appreciate the available grains and accessories, finding a visit to the store worthwhile for the excellent product explanations.
I made an online order with Pleasant Hill Grain, I will admit shipping is a bit long in comparison to other places,however I had many personal issues with my bank, PHG was quick to respond to my questions and concerns, their service team is amazing. I definitely will recommend to others.
May 2026
Incredible customer service! I had some trouble ordering online and they went above and beyond to help me get my order completed. They always returned my phone calls and I got to talk to a real person right away.
December 2025
We purchased an oven from Pleasant Hill Grain about a year ago, and the customer service has always been excellent. They are very knowledgable about their products and lovely to work with. Highly recommend this company!!
