-
November 2025 by Sintek
Rude, dismissive employees who act like it's a burden to do their job. A teller in the lobby sighed loudly when she looked up and saw me standing at the window, then proceeded to do less than the bare minimum in assisting me.
I went in to create an account but was unable to because this person asked no follow-up questions and, upon telling me they wouldn't cash my check, stopped talking and went back to looking down at something.
-
September 2024 by D Hill
We went in looking for an ATM and possibly opening a new account. The young ladies were curt and dismissive when my Mother asked about using their ATM.
A little kindness and patience goes a long way.
We just moved to Hastings two weeks ago
-
June 2024 by Nate Story
Taylor was amazingly helpful and accommodating! She worked extremely hard to get us the best rate. Top notch customer service!
-
May 2024 by SteveO
Very Satisfied! Had to get a loan for a car and I was hesitant in doing so and stressed to the max...Libby the loan specialist) to the rescue lol made everything clear and did an amazing job. Again very satisfied with the whole process.. Thanks Libby much appreciated :)
-
May 2024 by Tricia Hazen
Two weekends in a row we cannot make an online payment or phone payment because it says daily limit declined. We have a 1000 limit per card and had only spent maybe fifty bucks. They keep saying they don’t know what happened, maybe a glitch in the system.
They did call me and said it was 1000 per account, which don’t even cover online payments plus gas and groceries! So they raised it to 3000 but said they wouldn’t cover fraud over 1000. I told them we were ready to go to another bank that offers 3000 and it stinks because we have been there 20 years. They said that was fine. Twenty years of being a member means nothing. Nice
-
July 2023 by Brenda Elley
I had the MOST WONDERFUL EXPERIENCE with LIBBY at Hastings Federal Credit Union!!! I have been shopping for a better automobile finance rate during these crazy times. By Far - Libby was able to come up with the BEST Rate and her explanations, knowledge, and Extremely Kind Customer Service was the Top of the Bar!!!Without any Hesitation - FIVE STARS for a job well done Libby and Applause and Sincere Appreciation from another Very Happy Customer!!! Brenda Elley
-
July 2023 by Brad Rundle
I've been banking there for over 20 years. I've gotten to know them over the years and they've always been willing to help me with loans, IRS's, checking, etc.
-
April 2023 by Ann Dickerson
Super amazing!! The entire staff is friendly and very helpful. They are always willing to help in any way they can. Can not say enough about Hastings Federal Credit Union!! ⭐️⭐️⭐️?.
-
April 2023 by Mark Petersen
There the best bank I've ever been with if I have any problem there on top of it for me.
-
February 2023 by Huyen
Loved all the staffes there. Good rate for car loan
-
December 2022 by Christy Kreutzer
A great bank with great employees!
-
December 2021 by Chris Malesa
I went in today to withdraw some money from my account and Lisa the manager told me that all I had to do was get rid of a certain thing on my account and if it stopped transactions coming through that were fraudulent instead there was another $100 on top of their $25 fees did they charge me for fraudulent charges on my account I would highly recommend going elsewhere to do your banking!
-
October 2021 by Destiny Ashley
I used to love this bank and had no issues. Recently haven't been getting the best customer service with attitudes and snoody looks. I also was given false information regarding my account and card and funds were taken out of my account without permission and won't be refunded. I'm truly a very nice person and the whole thing makes me really upset... Sucks because I never had issues and they won't work with me at all on getting what I asked fixed. Charged me for a new card when I was told I wouldn't be charged. A lady told me they always charge 10$ for new cards... But my parents go through them as well and when given new cards were charged 30$ 15 each and was told it's always been 10$ per card. But they were charged 15$ per card. My first cared I ever ordered was 5$. Not sure what's happening but not to impressed? will be switching banks after waiting money?
-
September 2021 by Judy Weinman
Very easy to work with.when I got divorced 30+ years ago they gave me a car loan. I have done business there since. They know you when you come in.
-
September 2021 by Christina Campbell
I have been banking with them for 22 years, I wouldn't go anywhere else.. everyone who works there looks out for thier customers.. they treat you like family!!
