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January 2024 by Patty Petty
Cody was very nice and professional. Kind and very respectful. Thank youThey had to come out and found out what was causing the issue. Fixed it.
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December 2023 by Debbie Sole
Kris was very knowledgeable! He was very polite and helpful with questions and concerns. Wish there were more people like him
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November 2023 by Brenda Kalnins
Internet issue still unresolved & we live out in the country. My son has unfinished homework for school and Windstream won't be back until Thursday foe a second time or try. Why can't peps do their job right now days. I just don't understand.
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November 2023 by Bob Thomas
Installer was experienced, worked very neatly, and explained everything
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November 2023 by bret korth
2 different sales people guaranteed me 100mb up and down. What I actually get is 35 down and 7 up at most. Tech told me that is just the way it is. Sales completely lied or tech didn't want to investigate. They also charged me $64 to have the tech take a picture of the modem left by the previous owner and assign it to my account even though i asked a week ago if i could do that. Complete rip off. Terrible customer service
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October 2023 by Mary Ann Dean
All of the repair techs were very good. Kris was the 3rd one and was very knowledgeable. He showed and explained the issue and was going to report the problem. Appreciate what he did. We were having constant connectivity issues. I haven't had it happen since he was here.
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October 2023 by Lynnette Madruga
Ted provided prompt, excellent & courteous service. Thank you!
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October 2023 by Becca Dawn
Leon was absolutely awesome and did a great job today installing my wifi. I'd recommend Windstream over my experience any day!
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October 2023 by David Hamblin
Technician Wayde was great. Worked very hard and diligently to be absolutely sure we had the best possible connection and speed. Awesome job and very much appreciated! I'm very happy and glad to have chosen Kinetic/Windstream for my internet service.
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October 2023 by Laurell Haynes
My technician was very polite, and efficient. He explained what he was doing and didn’t make a mess. I was very pleased with him.
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October 2023 by Bergeron Family
Great communication leading up to the appointment; Great customer service; quick setup time and very knowledgeable
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October 2023 by Arliene Griel
Tech was very friendly and professional. Made sure everything was working as expected.
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October 2023 by Mohammad Koohmaraie
Excellent and prompt service, as always. Thank you Wayde and Windstream!
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October 2023 by Peggy Johnson
My technician was Don. He was great!
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October 2023 by Tealtra Queen
The technician was very respectful and kind. He went right to work answering all my questions. He also helped me onto the site to manage my account such as change my password. The maintenance man of my building even commented how pleasant the technician was. Thanks guys. My only concern was the cost for internet was very high at $74.00 with a $25.00 discount. I didn't want any phone servise as i use my cell. The customer service representative Ron insured me it was cheaper for me. That puts you guys way over your competitors. My head almost exploded ?. I will be calling back to make sure I got the right service.
