-
March 2024 by Maverick Muff
Kearney Menards really dropping the ball lately it seems in the reviews. I can see why.Had a contractor quote and build me a deck from material I liked and picked at Menards that said it was available.Online said the materials were available, and turns out they were not even close to available….That’s a $10,000+ sale Kearney Menards lost….
-
March 2024 by Greg Hash
Went to get wrist braces, was helped by 2 associates, grabbed them and walked to put them in my mother's cart. Proceeded to get a soda and check out while mom continued shopping. Got stopped by the same associates at exit demanding to see receipt and asking where the braces wereI told them with my mother, then they asked where she was. I told them where she was. I assume they were following me and thought I was stealing a pair of 15 dollar braces. They have cameras installed everywhere. If they were so concerned they could have checked them to see where i went and what i did. I dont appreciate being made to feel like a criminal. Never again. I'm done with Menards
-
December 2023 by Laurie Laws
Great for building supplies and much more
-
November 2023 by Kendra Kluender
If I ever have to come back to this Menard's it will be to soon! Associates just push you off on other Associates and then they just send you looking for what you need with NO help
-
August 2023 by David Reitzer
stood around in the plumbing section looking for a connector for the supply side of my kitchen sink. over at the desk there was a screen that said 3 ppl available to help. didn't see a single one. guessed on some parts, take them check out, only 2 registers open and people backed up 6 or 7 deep on both registers. all the way out to the isle and down the isle deep. customer service is a thing of the past i guess
-
July 2023 by moshimonstersand shopkinscollector
Emma Dominguez helped me today and made me very uncomfortable when asked me on a date. Very unprofessional. Will not return
-
June 2023 by Jamie Dean
I have spent a lot of money through the years with this company with my 4 different houses and the workers have always been wonderful and I approached the Kearney Ne manager and he was the rudest person I have ever felt with. I was totally wrong with the rebate program but he handled it so horribly and rude . My tone then showed it with him which I’m not proud of , but I was kind to the other two wonderful gals sitting at the customer service place. He put down the management at GI and I went on to say I did most of my business through the years there and they were always the kindest people. This manager in Kearney needs to be sent to a training on proper behavior in management . I would have been perfectly ok with the situation if he had handled himself better . I hope no other customers get treated like this. I will never tell people to go to Kearney menards but to go to GI or Hastings.
-
June 2023 by Honest Reviews
Met customer service representative Kari recently and she has an awful attitude. I would suggest she work on it unless Menards wants to lose customers.
-
March 2023 by Beth Ramos
Friendly, approachable, polite and helpful staffs, assisting us with all that we need to buy for our new home, we updated our bathroom, and the staffs are always there to answer every inquiry, now our bathroom look so elegant. Got our new Refrigerator too, French door ! And so much choices from carpets, cornices , I even got a collar for my dog and snacks to go.. now it’s time to do our next bathroom project.. and basement updates… Thank you Menards.. ♥️♥️♥️
-
February 2023 by Sky 777
Very nice place to get hardware and tools and many other supplies.However, Menards is extremely liberal, as was proven during COVID with many restrictions and not even allowing children and young adults into the store due to the governmental pandemic and shutdowns.
-
February 2023 by Ruth Johnson
Will not do business here againI ordered something online and took a month to get it so I decided to cancel it a week later still wasn’t canceled and I called the store again to cancel it still had not SHIPPED but guess they charged me a 25% restocking fee!
-
January 2023 by William Cook
Always has everything I need and employees are happy to help to make sure I get what I need.
-
December 2022 by John
Never had a problem with this Menards. Has everything in stock that I've needed.
-
December 2022 by Amy Vinton
We’ve been long time customers at this Menards… we’ve left reviews before , always 5s… but unfortunately not this time. I know Menards is like everyone right now with having trouble with hiring employees, but the level of customer service we have come to know and expect at our Kearney Menards has sadly disappeared. Our last two visits, our interactions with a south service desk employee/manager has caused us to just decide to order online from Home Depot or Amazon rather than buy from our local Menards store. Each interaction we have with this young man is curt, non- hospitable, and frankly aside from him just telling us he could care less… he’s telling us he could care less. The irony that he has been assigned to the ‘service desk’ is definitely not wasted on us ?. A position where he is not interacting with customers ( especially when he’s costing the store business) might be better suited for him. On a bright note- Payge was our cashier. She was beyond pleasant and helpful. Please be sure to commend her for her customer service skills and maybe a move to the service desk… as she certainly knows how to care for customers and positively represent Menards.
-
December 2022 by John Cartmill
Horrible customer service! While I was standing in line, the customer in front of me had to do a price check. I asked the cashier if there were any other lines open. She responded in a rude tone of voice that I just would have to be patient. I said I'd like to talk to her manager. You don't talk to your customers that way. Well the manager wasn't any better. He just smiled and sarcastically told me to have a nice day. From the looks of other reviews, I'm not the only one who received this kind of treatment. I'll go to Ace Hardware from now on.
