PetSmart is a large retailer offering a wide variety of pet supplies and services. Customers report positive experiences with grooming, describing it as a great experience with a super nice team. Pets come out clean, neat, and well groomed, looking great and very soft, with reasonable prices noted. The convenience of services like drop-off and pick-up is appreciated. The store itself is typically clean and organized. However, some customers express desires for improvements, particularly regarding the live animals. Requests include a wider selection of specific reptiles and small animals, more information on animal gender and age, and adjustments to habitats for better visibility. Some find the animals and general items to be expensive. Additionally, feedback notes that while cashiers are friendly, there can be a lack of staff on the sales floor to provide help. Overall, it is seen as a useful destination for pet needs, grooming, and supplies.
It was clean and the cashiers were nice, but there was no one to help answer questions in the store because it appeared they were short staffed. And as always, they have a lot of products to choose from, but they are overpriced. Not as bad as pet co., but could work on their prices.
March 2025
Had both my Basset Hounds Bathed and nails were trimmed about 6 weeks ago. They looked great and were soooo soft! Going to make new appointments for this weekend to have it done again. Very reasonable price and nice staff.
November 2024
Out of stater- got an appointment in two days, super nice team, great experience. My pup was clean, neat, and well groomed and more importantly cared for. Was able to drop off at lunch and pick up after work, pick up a couple chew toys on the way and it was as close as we get to a spa day!
