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March 2024 by zachary schwarz
We ordered for delivery on the app at 5:45pm and delivery was scheduled for 6:30pm. It’s 8:00pm and the delivery never happened. Tried calling to speak with someone and was placed on hold for over an hour, hung up on and received zero help. I’m still on hold with “management.” Total garbage. Not even deserving of one star. I want my money back!
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March 2024 by Alexander Thurston
I've ordered from here three times. The first time my order was right. The second time there was no sauce on over half the pizza. This last time I ordered a BBQ Brisket pizza and they put marinara on instead of BBQ.
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February 2024 by Thomas
Ordered delivery. Driver was nice, and the pizza I got was alright but cold. As were the order of bread sticks (which were overdone) and the bacon and cheese bread sticks.Pretty disappointed since it's been 2 years since we ordered there and stopped because of the quality only to try it again and be met with the same thing.Oh, and the order showed up 20 minutes past the given time to me.
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February 2024 by Keagan Callahan
We ordered delivery from this store and it apparently got rerouted through door dash. Some time passed and the order said it was delivered but never appeared at our home. When we attempted to call the store to see what happened we got placed on hold and no one ever helped us. Door dash ended up giving us a refund, but the service truly deserves 0 stars.
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February 2024 by dale shoemaker
I loved my pizza , the people working were very busy. I was all good !!
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January 2024 by Matthew Wicht
Do NOT order from this location! First pizza as you can see, all the toppings are on one side and not fully cooked. It was not slid either you can see it was baked this way. The white garlic sauce is curdled. Next we ordered on the app over 3 hours in advance and they got the order out 20 minutes late. Last, for a family of four spending $43 on two pizzas that's 1/3 of our normal weekly grocery budget, when we choose to spend a little extra on eating out we're careful who we spend our money with. Pizza Hut will not be getting anymore money from us. Also, I will be seeking a refund.
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January 2024 by Josh Capps
Absolute garbage, complete wrong order and I can't even get help because they never answer the phone. Just ended up ordering from Papa John's instead unfortunately now I'm out 40 bucks...
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January 2024 by J Nobody
Taco pizza didn't come with toppings, just beans and meat. Other pizza burnt with a full inch of non topped pizza.Gross. They wouldn't answer the phone to get it corrected, so had to waste an hour of our day to physically go there. Total b.s.
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December 2023 by Mahalya Camerer
It's was great and great
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October 2023 by Mark W.
The pizza has 2/3 of the toppings it used to have. Charge more and give us toppings. It will be a long time before I will order another pizza from Pizza Hut.
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October 2023 by N. Kathy Sinclair
Most of the time when we order from Pizza Hut here in Kearney Nebraska, the food is great. This last time I ordered the New York Style pizza and it was the worst pizza we have ever ordered. I also added in the use of points to get the Cinnabuns and they didn't get added...was not happy with this order at all.
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October 2023 by Michelle Brunswick
Tonight is the last time I will ever order from Pizza Hut in Kearney Nebraska again we ordered on the app like we always do got a confirmation email and everything went to pick up our pizza and they could not find it in the system when my husband tried to give them our order number. They kept cutting him off and telling him that that was not correct, then when we asked to speak to a manager, they got somebody over to the window who was surprisingly polite, but still did not fix any of our issues. Their suggestion was that we try to order on the app again we explained to them that it didn’t work the first time, why would we want to do it again and then wait another hour for our food we tried to give them our order through the window. They refuse to take our order, and then some other lady came from behind and started yelling and cussing at us. That is super unprofessional and bad customer service. I will never go back here again we ended up ordering from pizza Ranch, in Kearney and , it was a 20 minute wait our order was cheaper and we got more food with better quality and way better customer service
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October 2023 by Rage's Raves (Raginwilson)
Overall the food is good but they charge More for less versus local competitors, the lady on the phone was very polite however the man who delivered my food was an older person who was very gruff, antisocial and rude. He didn't know if he could come into the building so he called and once I told him that I was coming out he hung up immediately after I tried to say thank you. Following that when I got outside to get my pizza from him he was standing with his arms crossed and a very noticeable scowl on his face, said absolutely nothing handed me my pizza gave me a dirty look and after I took it turned his back and walked off. I find this man's behavior and demeanor to be very rude, he acted as though he didn't want to be there and would like to be doing anything else. I've worked fast food most of my life and I don't expect too much from people however if you can't put on your customer service face and at least make an attempt to be polite you shouldn't be working in customer service. It is an expected standard that customer service reps, are respectful and polite. I don't expect people to jump for joy at the sight of me but I definitely find this man's demeanor unacceptable, period.
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September 2023 by Cindy Halbert
Pizza Hut pizza was hot and fresh. Their Honey Barbecue Chicken wings bone out are delicious.
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August 2023 by Lexxi Langer
The online app sucks and you can't use your points without you ordering online "they say" even when the app continues to not work, so I and many others will spend our money elsewhere. 950 points for nothing. Wont get my business as much as you did before.
