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“I love this bank:) The manager Stephanie is the best. She always is so sweet and willing to jump right in and help. I am so glad we started banking here and I so do appreciate all the help they are willing to just jump right in, and do, in a timely matter, for me:) I have heart issues and Stephanie knows that about me and always comes over and says hi, and checks on me, if she sees me going through the drive through. Like I said, really awesome gal and the staff there is always so friendly as well. Thanks for all the hard work you do guys and thanks for caring for me and my health. The staff as a whole, AWESOME !”
“Benchmark Mortgage was amazing from start to finish. Jamie and Rachel made me feel comfortable throughout the entire process and were always there when I had questions. Their communication was excellent, and they kept me informed every step of the way. As a first-time homebuyer, I truly appreciated how supportive and responsive they were. I highly recommend Benchmark Mortgage!”
“Brent and his team were fantastic to work with! They were efficient, communicative, and made the financing process seamless for my client buying her new construction home. Highly recommend!”
“Sandi did great! She is so caring and checked
up on us later to see how we felt about the house. She treated us as friends more than clients which made us buying our first house more special! We even invited her to our wedding!”
“My recommendation and future business are with VA. We are a family of seven that moved to Nebraska 6.5 years ago from distant USA location. We worked very hard to be able to get back a house and move away from rental. The VA group with Nick Schuster did a balanced evaluation of our situation. Nick show me at least three times I visited his office the concrete numbers, the loan options and explore the different scenarios until I got it clear. He evaluated my house options and listen to my family needs, expectations and patient enough give his input. This translated into me following recommendation keep saving some extra and achieve a low rate deal less than 5.5 (August 2024). The house is a new house construction and we are living the American dream. I came to Nebraska to be a Phoenix to my family as they deserved it but needed the sunlight. VA was definitively our sunshine. Hope they keep helping families for many years to come.”
“I have worked with Holly for a few years now and She can make it happen when it comes to home loans in Omaha. Even if you are starting out with little to no money she has access to grants to get you into your home. I would definitely recommend. Great Job.”
7AM - 11PM
14301 FNB Pkwy #100, Omaha
Mortgage Lenders
“Recently purchased our new home, previously used our local bank. Our realtor highly recommended Michael, and I'm so glad she did! The application process was easy, and we were approved right away. Michael was on top of everything! He made the process stress free - and simple! Thank you Michael!!!! We will be using him again :)”
“Tony is “Our Mortgage Man.” His service goes beyond amazing to make the process of buying a home possible. We’ve worked with Tony twice now in the past 15 years and his attention to detail, explanation of questions, and care of taking us through all the steps has made us feel like we are his only client. He goes above and beyond. Thank you, Tony.”
“When you only buy a home a few times in your lifetime, it's good to know you have someone to navigate you through the details of the process. Ben not only helped me figure out the financial part but also made me feel safe and confident beginning with my decision to buy through closing. He was my first call. I would recommend Ben to anyone interested in buying or refinancing a home.”
“Elisa and her whole team were amazing to work with. Their response time was incredible and we are so happy to have worked with them. They made the process smooth and easy for us as buyers on our end! We appreciate all of their help and guidance throughout the process. Also, a special shoutout to Loryn. She was incredible as well!”
“Josh Yost does an absolutely amazing job. He is kind, helpful, organized, quick to respond, and hardworking. He answers all of my questions and makes me feel like a priority. He goes above and beyond!”
“Ryan made the home buying process so easy! He talked us through all our options and was very understanding when we changed our minds. We were updated every step of the way, making everything go smoothly. I highly recommend using Ryan at Regent Financial Group for all of your homebuying and refinancing needs.”
“Our home loan and closing process was handled with detail, great communication, and extra attention to getting us the best fit for our situation. A special shout out to Carlene who is amazing to work with!!”
“I absolutely love Pinnacle Bank. The customer service is wonderful. The tellers and the staff are top notch. They always have a smile on their face and are happy to help you. I highly recommend Pinnacle Bank. They are conveniently located throughout the area. They always have enough help so that you do not have to wait long........”
9:30AM - 5PM
14503 FNB Pkwy Ste 100, Omaha
Mortgage Lenders
“Joe is amazing to work with. We have done multiple loans with him. He explains everything very clearly and in a easy to understand manner. He was very responsive to any questions that we had come up during the loan process. I would highly recommend him.”
“I have been banking at Pinnacle for 20 + years; personal and business accounts. The employees have always been very helpful and very nice. At the start of my business there were some Visa transactions that were being posted twice; at that point it was difficult to track the debits and credits to my account, and this lead to a messed up account. I took all the information to the personal banker. Not only did she balance my account, she fixed the issue that was causing double entries! Their online services are great also, no fees for online services, no checking fees! Couldn't ask for a better bank. They KNOW the meaning of CUSTOMER SERVICE!!”
“The best experience I've ever had at a bank. Jake the branch manager, is the most personable and authentic person I have ever talked to in my 10 years of banking with pinnacle.”
9AM - 5PM
10805 Q St, Omaha
Mortgage Lenders
“Worst customer service I have ever gotten, anywhere! Majority of staff seems to not be particularly well trained. It takes me 10 minutes to make a simple commercial deposit, and I'm first in line. You couldn't pay me to bank at Pinnacle, but my employer uses your bank, and I have to make deposits. I would give you zero stars if I could. How DO you stay in business? It's now 2 weeks later since I made my initial one star review. Service in the commercial lane at the drive thru is much improved. The tellers are quick and responsive. I have not seen the "problem" teller which I had such difficulties with.Thank you for taking my original review to heart and making some much needed changes. I wanted you and your others customers to know this.”
“Great customer service! Toby is always very helpful when making deposits. Toby is extremely kind to customers and willing to help however possible. Thanks Toby!!”
“This bank is amazing. If you are looking for a bank that has all the amenities, and a small bank feel. These people are amazing. I am in love with this bank. I will never bank any where else. Audion is the Branch Manager, and she is an amazing business smart woman. These people do not judge, if you have a million or a dollar they treat you all the same. With the all the same being said that means everyone is treated the same. They do not try to hit you with all these fees if something bad accidentally happens toy our account. They are understanding, easy to work with, and to be honest with whoever is reading this post...the best bank I have ever seen or been with. Go Bank At Pinnacle today.”
“Friendly staff. Clean and inviting office space. A lower desk is available at the counter for those in wheelchairs or for those who simply need to be seated. Safety deposit boxes are available.”
“I went to the Bellevue location to pick up a cashier's check. Romelyn, the individual that assisted me, was really thorough in answering my questions and resolving my worries when I had inquiries concerning the charges on my checking account. For having direct deposit, she even offered me the benefit of having my ATM cost reimbursed. That will allow me to use any ATM nearby, which will save me a ton of time and money! The reasons why people still desire to visit banks are employees like Romelyn.”
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“Kim with Charter West was incredibly supportive throughout our home buying journey. Her extensive knowledge in the mortgage sector is unmatched. Beyond that, she provided thorough and digestible information to us. Always just a call or text away, and communicated that would stay the same even after all the papers were signed. Thank you so much, Kim!”