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March 2025 by BC Straight
Real friendly and helpful. Was able to get in and out quickly for an IDP.
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March 2025 by Rich Norman
I am currently stuck at the Lincoln airport waiting to get my car jumped or towed. They keep changing the time when they’ll b we’d here and no one’s called me with any information. Going to have to call my wife to pick me up and arrange to have it serviced on my own. So why the hell am I paying for this? It’s almost one in the morning.
Update, my wife came to pick me up, someone finally called me at 1 A.M. to tell me they still didn’t have anyone available and I was on a waiting list. I told them to cancel it and now I have to go back down to the airport tomorrow and they’ll have a tow truck then, hopefully. I now have to pay an extra day of parking. It would have been easier if I called a tow company on my own, I would at least had an idea of when they would come. I don’t blame the employees it’s their management’s responsibility to have enough availabile tow trucks.
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December 2024 by Jenifer Irons
Like my agent a lot. Very helpful and nice.
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December 2024 by Pam Schumacher
This place has bad car insurance claim service.
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August 2024 by David Ells
We got our international driver permits here. Super easy.
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July 2024 by nancy puckett
Cyndi was very knowledgeable and a great help booking my trip.
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May 2024 by jim peterson
I called the 800 no. requesting benefit information/rates to rent a car while mine is in the shop for 2-4 days. After numerous prompts I was able to talk to someone (out of state) about my situation and they transferred me to Hertz, who give AAA members a 20% discount. After wading through their prompts I got someone who asked all the details - reason for rent, my age, who else would be riding in the car, and how long I needed the car. After a short wait, the agent came back on and said, "Sorry, there are no rentals available for the times you need a car."
This, combined with the tow truck not being able to arrive to help me with a flat within the 2 hour window 2 years ago, makes me question why I continue to renew my membership.
Jim Peterson, Lincoln, NE
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May 2024 by Diane Willadsen
Always enjoy travel agent Patrick Kassebaum and others in this office.
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May 2024 by Craig McCaslin
Very friendly and helpful! We had our passport pictures taken and picked up applications there.
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April 2024 by Stephen Mulligan
Friendly staff
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April 2024 by Cody Meredith
Great savings on towing a vehicle but always have to wait 2-2 1/2 hours for a tow truck to show up.
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April 2024 by Teri Jurgens
The person they sent to tow my truck was incompetent. The starter had gone out, and he kept trying to start it, probably causing further damage. We told him several times not to try to start it, but he kept turning the key. Then for some reason he towed it to the repair shop in 4 wheel drive.
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February 2024 by Austin
Great staff. Great service.
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January 2024 by Christie Harth
They. are the WORST!!!! No way to contact them on the weekend. All telephone numbers only go to roadside assistance. Not your Auto Insurance. Worthless!!!
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December 2023 by Diane James
The lady at the front helped me & she was great. I then asked about some travel info, the guy was horrible! Told me he was working on a couple trips like I wanted, I asked for a ballpark figure, couldn't/wouldn't give it to me. Told me to send him all my info including my passport numbers & he'd work on it. No I will not give all my personal info for a ballpark figure. He was a fast talker and did not listen to what I wanted. I'll book my own trip after that fiasco.
