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April 2024 by Clorissa Lee
I will never use this company again.
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April 2024 by barak kunjee
Those people that work here don’t take their jobs serious at all. I rented a Jeep Grand Cherokee third row seat like 10 days ahead and paid in full. Two days before my trip I sent them an email confirming my reservation. Also the day before my reservation I gave them a call to make sure we are still on the schedule and there is no delay. When I show up for picking it up they had a Toyota RAV4 ready for me. When I ask why the guy said they are similar so take this one instead. For those who knows the type of cars tell them the difference between Jeep Grand Cherokee third row seat and Toyota RAV4 in sizes. I usually wouldn’t mind but I chose that for my spastic needs. Also if you look it up on their website the price is not the same. So they are scamming people with a car and down grade it when they go to pick it up. This process put me five hours behind because I had to stay on the phone like 5 hours to be able to cancel my reservation and they took half it. They don’t have the car you pay for it and they won’t cancel it either. I was not able to get to my flight neither the hotel reservation.
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February 2024 by Michaela Hittner
We were running late to pick up our rental pickup for 5pm(also when they close) so we went back the next day right when they opened at 7 am. No one showed up until 7:40am and then they told us they didn’t have a car for us. Terrible customer service
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January 2024 by Kevin Lloyd
See my experience with AVIS, but Budget accepted full payment for my rental assured me on the phone and online that my prepaid debit card was accepted and would be at the pickup, but wasn't accepted when I got there, and am still fighting online for a refund of my prepayment of $246.43.
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May 2023 by Elias Bamaca
It's a good rental place in Lincoln
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April 2023 by Mody IQ
Charged extra!
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October 2022 by Wanita Wells
The lady at counter was rude! Was told get $389 back out of $601 but only got $29! Crazy paying $193 a day for to get from Lincoln NE to Anderson Indiana! Don't waste your your money! Go with enterprise or hertz or Avis! Will never rent here again!
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September 2022 by Casey Lundberg
2 reservations 60days ahead of time, to be told the day prior they dont have the car i asked for.Terrible.
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August 2022 by Elisha M.
This place is awful and the works is not patient. I have rent a 4Runner for a week, when I rent urn back it charges for 250 for the cleaning fee, I think this is unfair, never ever choose this damn place to rent the car, let the works get fired!
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July 2022 by Christopher I.
I had multiple airline challenges on my recent visit to Lincoln including a late cancellation that forced me to land in Omaha. I had to switch my reservation 3x and this office was awesome in helping me resolve my issue quickly including transferring my reservation to the Omaha airport location. David waived my change and Bonnie was off the charts helpful and was the calm in the midst of the airline storms. Highly recommend!!
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June 2022 by Nicole Galley
DO NOT EVER PREPAY, NO MATTER WHAT! YOU ARE 100% SCREWED ON ANY TYPE OF REFUNDED OR ALTERATIONS TO YOUR RESERVATIONS. YOU LOSE 100% OF YOUR MONEY.
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March 2022 by Abbey
We dropped our moving truck off here and we didn’t have any issues at all. The gal in the office was very friendly and efficient. The process was completely simple.
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June 2021 by LP Jones
Had a car ready on short notice.Help was fantastic
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May 2021 by Kurt Mueller
I give 1 stars because how rude the lady was to my wife.. This will be the last time we pick this place again.. Enterprise treated use much better when we go through them.. The only reason we went to you guys is because we wanted to see how you guys treat your customers.. Car was good all around.. You had a shot on a new customer but you blow it.. Have a good day..The MUELLER FAMILY
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November 2020 by 3D Wellness
I rent from this location several times a year. The staff has always treated me well and the vehicles are great. As someone who has 6 years of renting from this location, I recommend using this place over any other.
