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November 2023 by Megan Kinseth
Great place to stay! Very clean, cozy, and the front desk was very helpful. We will definitely return and recommend it as a place to stay in Ankeny! Especially for the Good Life Halfsy race!Rooms: Clean, spacious, comfortable!
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September 2023 by Dennis Mabrey
The staff was friendly and there was nothing wrong with the facility.What was odd was the room(room 308). First the door had to be pushed real hard to open or close. The door's deadbolt also would not line up to lock. No matter what it refused to lock.Second the room has a very bizarre smell to it. I don't think it was the cleaner because when they cleaned the elevator it smell ok. I think it came from the AC but I am unsure.Also the toilet seat was missing one of the plastic screws that keeps it bolted on. You had to be caregiver with it.None of this was a major problem... just odd that's all.
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July 2023 by Through the Looking Glass
5/20 to 6/10/23Great kitchenette. I really enjoyed my time here. Clean hotel. Very friendly front desk attendant (my favorite in pic,she's a lovely sweet person).Efficient cleaning staff. Plenty of parking - front or back. Excellent location - walking distance to shopping, restaurants, gas station,...there are sidewalks. I noticed several medical facilities close by as well. Everything in room was in working order/ up to date. Free laundry machines. Dog walking area in back as well as a nice bbq area.Nearby activities: Excellent location....Shopping, restaurants, medical facilities all within walking distance.Safety: Location is in an established upscale areaWell lit. Lots of people. I always felt safe.Walkability: Not only close to restaurants but a nice gas station, use the sidewalks.
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July 2023 by Ben Fischer
Whatever you do, do NOT leave any luggage in the room when you check out. My checkout time was 11:00 am, and I checked out hours before then. I realized I forgot a bag in the room, and I wasn't able to get back to the hotel until 3:00 pm. They charged my credit card for another night at the room, even though I hadn't been there! They claimed it was because housekeeping couldn't clean the room and they couldn't sell the room. So, you're charging me over $150 because I made the mistake of forgetting some luggage? You couldn't have moved the luggage for me and cleaned the room anyway?
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July 2023 by Marty Muffler
Due mostly to poor customer service service at this property as well as poor service from IHG. I would not recommend this property.I was promised that I would be able to get my AARP discount. This offer is supposed to be 10% off the best advertised rate. I did not receive either one. IHG pointed the finger at the property,said they couldn't do anything. The property said I received the best rate? I received no discount on my receipt. It was the same price I booked at. I was taken advantage of.Also cleaning standards are terrible.See photo of the toilet seat. Disgusting.Rooms: Old and tried. Not clean or cleaned well at all.
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June 2023 by Marisa Herrington
The gsrs were amazing. I had issues with Priceline, and the gm and gsr that morning handle my issue effectively and with empathy, and saved me over 100 due to my own stupid mistake. Even the other guests were kind beyond what I've ever expected. I would definitely stay here again and recommend to anyone who needs expended stay or just a place for a day or two.Noteworthy details: Wonderful staff
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June 2023 by Matthew Poolson
If you travel for work don’t expect to receive your packages on the day they are due to arrive this was not a one time occurrence. Jeremy both times it was delivered to your mailbox by 10:30 am both times that would be box 10 I only know because the first package had gps tracking . When I was told the mail had been checked I tracked down what mailbox it was in and contacted the USPS because I was told by an employee that spoke to you that it wasn’t delivered.
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June 2023 by Linda Clark
I was put in a room dry wall every where . I worked here twice loved it. Was like family but the new Gm chargesextra to guest. The patent price changes how exer he feels. Rude to guest he feels can't pay, charges clc clients direct pay even when canceled or checked out. The owners are great people there gm has no humanity. Told a guest they don't like it go somewhere else. But no refunds I was called getting by Gm 16 hour shifts left to sleep for 3 hours in this room told the owner said I had to shorted my check because call ihg on him over charging. Jeremy is rude and I am suing follow up and my name is Mrs. Moore. Documents are forged and refunds are impossible.Rooms: Clean smells so goodFood & drinks: Great grab and go breakfast, Nicole on morning shift is a blessing. She should be GM
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June 2023 by Tracie Nash
Jeremy and his staff were friendly and welcoming. He even recommended some nearby family friendly restaurants. Rooms are a bit dated, but clean and spacious. I would stay again.
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June 2023 by Keef Debrief
Dingy rooms, shady people outside hanging around, obvious signs of bug infestations, and an unreasonable, lying, gatekeeper of a GM. For the love of god, DO NOT STAY HERE! You can tell the vibe of the place as soon as you walk in. Please for your sake and possibly your families sake, DO NOT BOOK this hotel!Noteworthy details: How gross the front lobby is.
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April 2023 by kin t.
dirty, smells like cig, my ceiling is falling apart, bug in lights, nothing to do in the lobby
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April 2023 by Finn B.
the place was dirty. the ceiling was cracking. there were bugs in the lights. there was weed smells. the price of snacks was to pricey. stains on the curtains. the doors did not work. there were stains on the beds and the floor looked like it hadn't been vacuumed in days. that place was super disgusting i wouldn't recommend it for anyone staying in lincoln if they can't get there act together.
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April 2023 by Ryan Pickel
Great location and the front desk lady was awesome to work with. Got lucky and met met the Hotel manager and he was very helpful! They have brand new beds and TRUST ME you will ve sleeping on clouds!
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March 2023 by Mark Olson
Staff was so friendly and helpful! The room was spacious and clean. Nichole and Jeremy, I believe the GM, were so helpful in recommending a place to eat and direction to our appointment. The bed was extremely comfortable. The only downfall is we didn't want to get out of bed!
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March 2023 by emma y
-Rooms clean, nice set up. Bed was very comfortable and I liked having Kitchenette.-Everything worked in room. Wish TV was larger but according to front desk they are slowly upgrading. Happy to hear.-Customer service superb for the most part, Gentleman working front desk was snippy and rushing in conversations. However, two young ladies I interacted with very hospitable to provide extra towels and answer questions about the area.-Cupboard to purchase things reasonably priced for a hotel, however there is also a gas station nearby if they don’t have it at hotel. Husband was able to walk there in just a minute or two.-Lots of cigarette butts in back of Hotel parking lot, could be cleaned up. Glad it’s there and not in a room or at the front door.-Water in room tasted funny to me, HOWEVER, I am used to filtered Brita water.-They allow pets here in case anyone is wondering. I did not bring mine but good to know for future.-They have rentable games and kitchen supplies like a crockpot. Free to borrow.-Overall I reccomend this hotel and anything negative in this review wasn’t a large impact on my stay. Will likely stay again if In the area. Good prices.
