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November 2023 by Lisa Faulx
Love this bank. Been with them 13 years. Great branch, helpful, nice people.
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August 2023 by In Mom's Opinion
I've been banking with Chase in Colorado for over 15 years and cannot remember ever having a bad experience. Even after I moved to Nebraska, I have had to keep returning to Colorado to deposit checks that were too large for the mobile app. I was thrilled to find out there was now a branch in Lincoln, which is only 3 hours from me and drove up this morning to make a deposit. Unfortunately, the level of customer service is nowhere near what I'm used to in Colorado.
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August 2023 by Cindy C.
Opened a joint account and was initially pleased with the process and service. Husband's card came and was ordered on a closed account. Called the branch for help and was told we had to address it in person. Drove across town and then they were "all booked up for the day" even though the person on the phone said we could walk in but might have to wait. Their only option was an appointment the next day. I called an Omaha branch to see if they could see us today if we drove up there and the gentleman who answered the phone had the card ordered before I even got back home. The Lincoln branch displayed terrible customer service and we will not be doing any business with this branch in the future.
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July 2023 by David C.
Best bank I have had the pleasure of working with. The staff at this office will really help you as much as they can.
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July 2023 by Averi Tomczyk
I have called a handful of times and no one answers the phone. Every time it says to call back later and hangs up.
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July 2023 by Armani G.
Not to sure how to leave a review yet. New customer, but I would have loved an option to have a debit card printed out on spot as a new customer verses waiting in the mail for it. Bank is ready for my deposit but I am without a card to be able to spend my own money
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June 2023 by Mick Stephenson
Great experience, Logan was very patient and provided top notch customer service.
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June 2023 by Melvin Hernandez
Tried making a deposit everyone standing around no help. No bathrooms for customers either
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May 2023 by Claudia Fullerton
The customer service is ok- was misinformed about an account process once.. It is extremely hard to find parking to access the branch. And, they really need another ATM on the south side of town!
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April 2023 by Kacey Jones
Hate the parking to get into this place but the card entry and atms right there are a nice easy access. Never had to go talk to anyone so idk the service but I guess that's also a good thing
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March 2023 by Debbie I.
Difficult spot to pop into as there's no drive through, but once inside, I was warmly greeted and well taken care of! And they gave me a tip on where to park next time for free!?
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September 2022 by Jenny Kreuger
Immense amount of help getting checking account information that I needed for taxes - pleasant from beginning to end! Vialy provided help and had knowledge about what I needed that I didn’t even know about!I give her 5 star rating!!!!
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September 2022 by Darrell A.
I went to make a payment and their customer service representative said that she couldn't accept the payment. She went on to explain that she new and thought that I should mail the payments to their main branch. Poorly trained employees and lousy customer service.
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May 2022 by Dan Ridley
I just moved from Phoenix to Lincoln and am surprised Chase only has one branch in Lincoln. It's down town and parking is major painThey need to put one by 84th and Vine and a few others around town.
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April 2022 by Tyler
Once you get in the store, staff are very friendly and helpful. However, they need to do a better job at answering their phone during business hours!!! Nobody ever answers and you can’t even leave a voicemail. Absolutely horrible.
