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November 2025 by vileru
Quick and professional service. Modern, clean shop.
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October 2025 by Jackson Rolfes
Awesome experience, JT seemed very knowledgeable about German cars specifically BMW. I had a ton of work done to my car, he updated me through the process and his communication was awesome! Would definitely recommend!
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October 2025 by Greg Larsen (Greg Larsen)
Best shop in town!
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October 2025 by lauren
Jerad was incredible about answering all of my questions and he was upfront and honest about what the fees would be (which were low compared to 2 other mechanics in town) I will be servicing my car here from now on. happy customer!
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September 2025 by Michael Pasieka
Long-Time Customer Perspective
I have been a loyal customer of this auto repair shop for several years. Throughout that time, I consistently received great service—work was reliable, the staff communicated clearly, and I always felt my vehicle was in good hands.
Change in Ownership
In the spring of 2024, the business changed ownership. I was initially reassured that the quality and professionalism would remain, and for a while, that was absolutely the case. The technicians continued to do good work, and the customer service still met my expectations.
Recent Concerns
However, in recent months, my experience has changed dramatically:
• A simple service—a front-end alignment—couldn’t be completed. After spending half a workday at the shop with no results, I had to go elsewhere and spend another half day just to get the job done.
• I have been unable to reach anyone by phone, despite trying at different times of day.
• My voicemails and messages have gone unanswered.
• Emails sent to the shop have not received any response.
• It has become nearly impossible to schedule service or get updates.
Overall Impression
While my history with this shop was very positive, the lack of communication and responsiveness under the current management is deeply disappointing. I hope these issues are addressed soon, as this business was once a standout in the neighborhood.
Recommendation
If you are considering this shop, be aware that reaching someone may be challenging at present. I hope the new owners will restore the reliable service and communication that made this shop so trusted for so many years.
Final Thoughts
Fortunately for me, Lincoln has quality alternatives to European Auto Repair, and I have found a shop that answers the phone, makes appointments, and provides quality service. I do not expect I will return to European Auto Repair; they have lost business by being bad at business.
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August 2025 by Sarah Ferreter
We were passing through NE on our way home from vacation and our 2013 X5 threw a code that needed attention. JT and another tech went above and beyond to diagnose our issue on the spot and give us the information we needed to continue our trek home. Thankful we made our way to them and would highly recommend.
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July 2025 by Stephen Sanford Jr.
I brought my car in for diagnostics on my bmw and they did it free of charge, everyone was welcoming and kind, 10/10
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July 2025 by Chase pickinpaugh
Highly recommend if you're looking for honest and professional auto repair on your European ride. Fair priced and top notch customer service. My definate go to for my VW services from now on. Not to mention the waiting room is comfortably outfitted for them longer waits.
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July 2025 by Pat S
Have been fair with me on repairing my car and have done a good job.
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July 2025 by Roman Gvozdik
Amazing service 👏
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July 2025 by Devin Schwarten
There was very nice black recliner chairs and a fridge full of pop. I was very comfortable waiting for my car to be finished. 10000000/10 will be returning.
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July 2025 by Noah Hernandez
Amazing service , very professional. Will take my vehicles back.
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June 2025 by Enmanuel Espinosa
They replace my control arms and front differential on my porsche panamera and did a very good job. IT TOOK A LONG TIME (4months) but ill blame that to the warranty company i guess...
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June 2025 by Wissam Tekarli
I hit a curb on the side of road with my BMW, and European Auto Care made sure I was good go and checked if there were any problems, and sent me on my way! I can’t thank them enough!
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June 2025 by D Q
I had a great experience at European Auto Repair. The staff was professional and friendly, and they explained everything clearly before starting the service. The maintenance was done efficiently, with fair pricing and no unnecessary upselling. I really appreciate their honesty and attention to detail—I'll definitely be coming back for future services.
