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February 2024 by Matt Wiegert
Good quality work. Staff was very friendly and explained everything. Very profession. I would recommend this place to anyone
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February 2024 by David Marte
Went in Friday afternoon to have a wheel bearing going out confirmed, which it was. Confirmed and replaced within 3 hours. This is why I keep coming back.
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January 2024 by Karin & John Marshall
My college student took her car there...charged $164 for an oil change and tire rotation. Full Synthetic which she did not need
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January 2024 by Michael Miller
Friendly service and very helpful
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December 2023 by Lewis Littlejohn
I've gone here three times for auto service. Always friendly. They always have done quality work for a reasonable price. I would definitely recommend. Keep up the good work guys.
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December 2023 by Dan Honnen
Great guys, quick to get in and get things done on your vehicle, good prices, solid all around shop, if you need good tires or an alignment, don't wait, these guys will take care of you.
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November 2023 by Tony Do
Terrible service. Customer service severely lacking from the store manager. Was it because I’m Asian and didn’t deserve his prompt attention? I’m on the phone trying to resolve an issue between this shop and their servicer and waiting on his responses, but yet he is looking up information on other vehicles in the shop. Vehicles that were already there. No other customers in the shop but me. Completely ignored. I will never refer anyone to this location.
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November 2023 by Shannon Canady
Recently I went to the downtown Firestone and with some unexpected car expenses and the man behind the phone was very kind to me. I am young and white so I hope others are treated with the same respect as I was.
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October 2023 by Brad M.
My daughter a University student had a leaking RR tire. I suggested she go in to a reputible tire auto repair shop and they will fix her up. Oh they tried to fix her up. My daughter called in tears, suggesting they could not find a hole in the tire she had aired up three times in the last two days. However, they did find a hole in a tire on the left rear. I said, left rear that was not even the leaking tire? I was pretty confused so I called the dealership. I chatted with a nice fella, and he suggested that my tires were 7 years old and need replaced. It was not their company policy to fix 7 year old tires. I kindly stated that the tires were less than 2 years old and had only had 10k miles on them. I strongly suggested that those tires were completely fine. We obviously argued some then and I pleaded just put a patch or a plug in the tire so my daughter could get to another dealership that would not rip her off. I have put plenty of plugs in tires over my years, trust me they can go thousands of miles if needed before a new tire is warrented. So, this dealership would not "fix" her tire. They would only sell her new tires. I said fine put air in the tires and put the tires back on. We will be taking our business else where. I notified my daughter to go pick up the car and search for a HONEST tire auto dealership. She did find one nearby. The kind people got her in right away. She told him the whole story. He thankfully took off both tires and checked them for leaks.................. What do you know, the right rear had a slow leak in just like my daughter had suggested. The repair man said the left tire was absolutely fine. The repair man said the tires were in excellent shape. He put a plug in the tire like we thought the whole time. I am very thankful for the honest man at the second repair shop. This Firestone was a horrible encounter. I called back to this Firestone after my daughter had the car fixed and suggested to the Nice Man that he had a chance to verbally admit that he was taking advantage of a college student and I would let it be. He would not so here is the nice verbal story of how aweful this Firestone is. Never ever, ever, ever take your vehicle here. I will also be writing the Lincoln Chamber of Commerce as well... Thank you and God Bless,
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October 2023 by maddhhatter68502
Horrible place for car service. If I could rate lower than 1 star I'd give none. Took them my Jeep Grand Cherokee cause I was leaking coolant. They told me it was coming from my radiator and that I needed to change it. Was told it would be around 1400 bucks but I could save abit if I opened a card and put it on there. Asked why so much and was told it's a 5 hr job cause you gotta remove the front clip and take it out from the front. I said ok just get it done. Went to go pick it up after they said it was finished. Seen damage to to my side wheel wheel plastics where you could clearly see someone was prying with a screwdriver. Also the rubber engine bay guard was ripped it half and barley clipped on. Went back and told them. They ordered a new guard and that's about it. Went through TacoBell drive thru on my way home with my son to get everyone supper and started to smell antifreeze really strongly. Pulled up to the window and my smoke started pouring from my hood and my temperature skyrocketed. Had to have it towed back to the shop. All my antifreeze was gone cause the mechanic didn't tighten any hoses on my radiator. Big hose slipped off and doused my engine bay with all my fluid. Got to talk with the mechanic and he appoligized and said he fixed everything. Making small talk with him I asked him how my radiator was taking out and he said he googled it and just took a plate off the bottom and pulled it through. Said it only took him a 1 and a half hours. Wasn't done by the book at all. Still got charged full price with out even a offer of a discount for negligence or because of admitting to me it took a hr and got charged for 5 hrs. Never in my life would I recommend anyone to this shop. I mean what kind of mechanic dosen't tighten hoses on a high pressured part? 1400 dollars, 3 trips back and forth, and a tow. SMH!
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October 2023 by Andrew Eskens
Just needed a simple tire change, and granted I missed my original allotted time frame of 1 o clock on a Friday. I called back in to see when they get could get me in next said "oh yeah just bring it down tomorrow and we can get it done." So i proceeded to drive down, but they told me they then were booked up which at the time was no problem, like I said I missed the original time frame they wanted me in there, but then proceeded to do it the next day as well. Finally they took my car in after giving me the run around saying I wasn't providing enough information. Told me it would be done later that day (Monday) if not the next day (Tuesday) and that they would call me once it was done. I didn't receive word that it was done until Wednesday right before they closed because I called them. The guy at the front desk Rich ASSURED me that he called both my number and my fathers number around noon that day to say it was done, but neither of us had a missed call around that time frame, let alone a voice mail.Poor communication, and straight lying to my face on multiple occasions.
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September 2023 by Jenifer Velazquez
Asked for a full car inspection. They were very nice and respectful. Unfortunately they didn’t fully inspect my car because my car went in with the low tire pressure light on and came out the same way. Later I went home and realized there was a nail in my tire but they never mentioned it to me in the first place. It wasn’t even on the inspection checklist as a note.
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September 2023 by Nia Patterson
Firestone was great and professional. However, as was the issue previously, there is still no seating that accommodates me or my disability. It’s very frustrating to have to be in pain sitting in a chair in the lobby while waiting for my car to be ready. Hopefully they can address this sometime soon or at least have some seating options without arms on them.
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August 2023 by DAVID B
Good place to go with car/ truck problem's, didn't solve mine but still a good place to go to get tire's
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August 2023 by William R.
I was on a road trip from Colorado back home to Chicago suburbs when our brakes started grinding. Took my car here and they were able to get me in, get my brakes fixed, and get my family and I back on the road home. They were very helpful and would recommend them to my family in an instant.
