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December 2023 by Karen Heusinkvelt
I was recently unable to stay in my home for a night and found the local HI Express to be clean and comfortable for my temporary home away from home. When I checked in, the service desk told me that my room had been upgraded to a suite. I'm not sure why it was upgraded, but I wasn't going to turn it down! It was nice to have more space to use and work the next morning.The clerk at the desk was friendly and accommodating. The suite was spacious and comfortable, the room was clean, and the bed was amazingly comfy. The proximity to restaurants and shopping was a bonus.
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December 2023 by Katie Thomas-Palatino
The hotel is clean, which is my most important criteria. The pool was heated, and the breakfast was as advertised. However, the service is slow, and the TVs didn't work. I'm writing this as I wait in a check out line that no one is helping. Let's just say, this review could be a lot longer.
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December 2023 by Joseph “Jesus Jordan” Lewis
I just bought a room at 5am for a $119.00 on the 9th of December and woke up to a blonde housekeeper entered our room looking over my Daughter and I in our own separate beds and then the phone rang it was the front desk claiming to be a manager on duty stating that I had 10 minutes to get out or she was calling the police I pleaded for a late check out she would not budge just very stern I told her my daughter had been driving for 12 hrs and she was not going to be able to get ready in 10 min she threatened to call police. At check the same house keeper that Violated our right to privacy started raising her hand to me point her right index finger in my face told me I didn't have a job in front of my daughter and the Lady with a shaved head claiming to be the manager said she was calling the police so I talked my distraught Daughter into leaving we have a video of the confrontation. I would like to be compensated for the racial descrlmanation and rude actions of your employees I'm posting this about the North Platte Nebraska Holiday in on frontage Road sorry wrong one.
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October 2023 by CJ Martin
Pretty typical Holiday Inn Express. Nothing fancy. Could us some maintenance on the exterior of property and a little on the inside as well. Fairy Clean over all.
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September 2023 by The Shed
My main complaint is the room was not clean! Walked into a big sticky stain on carpet. The tile floor was so dirty that the white towel was black when I cleaned in myself. At check-in, they said there would be no maid service for our two days
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August 2023 by Gage Dowling
Not the greatest hotel in the world but got the job done. The rooms oddly had a lot of humidity. This could of been because of the weather. But they were nice. Customer service was great. Breakfast was good. Hotel needed some minor updates and to vlbe a little cleaner.
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June 2023 by Sam
Very disappointed in this one. I had to keep checking the sign to be sure I hadn't walked into Motel 6 by mistake. I didn't know Holiday Inn Express could be this bad. Stains on bathroom wall, mold along tub grout, dirty tub floor, sticky floor, tv didn't work, window leaked rainwater, nonfunctional side door, breakfast area so small there was no room to sit, breakfast options less than most HIX, soap and conditioner bottles completely empty, tp roll hanging off the wall, zero decor, paint chipped up and down hallway, front desk staff seemingly on permanent break. It's obvious when management puts profit above all else. Judged against other HIX, this one fails badly.
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June 2023 by Jake Beard
Bad. Look. Here are the particulars of our stay and see if you think you want to pay money to stay here with your family:78 degrees in lobby and hallways to save $. Over-chlorinated pool to stop kids from playing in there too long to save money. Refrigerator in room is off and cannot cool fast enough to help your perishable items for a single night stay…to save money. No individual hvac unit in room to save money. Broken exhaust fans that squeak and shriek like they are 30 years old….to save money. Carpets over repaired and not replaced…to save money. Parking lot so dark a 6’3” 200 lb guy was looking for his wife’s mace when going back out to check the car…to save money. Even the luggage racks are second hand chop jobs from other facilities under the management umbrella. How Holiday Inn Express gave this place a franchise flag is a testament to the D- of a report card. It is impossible to find an amenity that they did not cut some corner on at this facility. Either way, save YOUR MONEY…
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November 2022 by Steve C.
Very nice a accommodating staff. Excellent clean room and shower. Only challenge would be parking is limited especially if you have a vehicle and trailer.
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February 2022 by Michael D.
The check in person Claudia was nice and friendly and check in was a breeze. When walking to the room the my put us on the second floor when we have a dog. What I thought was strange was the room smelled like fresh paint which We couldn't barely breathe in. However the front desk was very accommodating and put us in a different room on the first floor was the same setup. The room was nice two king beds decent bathroom and TV. It was also nice there was a fridge but no freezer if you want or expect it. They have a good breakfast eggs, bagels, pancakes juices and coffee. The biggest negative to me is that if you have a dog be warned there's a lot of dog poop that wasn't picked up. Also the room above us was rude there a lot of jumping or loudness that woke me up. And late at night. We stayed in room 115 As a silly small negative if you plan on connecting internet to a game system there it doesn't work but I don't think it's 100% the hotels fault.
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June 2021 by Lara K.
Dusgusting. Worst hotel we ever stayed at. We came around midnight and were exhausted from a 10 hour drive. I pulled back the sheets in the room and realized its covered in dirt. The sheets were never changed! My husband went back to the Lobby and they handed him new sheets that we have to change ourselves. The first set had nasty hair in it and he asked for another replacement. The second set smelt funny but we were so exhausted that we took it. Came to the room and realized they did not give us pillow cases.... When I started pulling off the dirty sheets, I almost puked. Everything was so stained, dirty and torn that I just could not go on. We went back downstairs where they said all their rooms are sold out and we are welcome to leave.... The girl at the desk was very unprofessional and not the nicest. No apology, nothing. After calling around and not finding anything else, we surrendered, asked for more bedding and went back to our room. It was already 2am and we had a long drive in the morning... we just threw more bedding on top of the old one, and went to bed. If we were not so exhausted, I would have never slept there. In the morning when checking out, again the staff was not friendly. They even looked super unprofessional. Guess what? They still charged us for the stay! We did maid work and slept in a disgusting room and we were charged for it. Run!!!!! Look at the photos I took of the bedding. Yes, these are real. Sleep in your car if you have to. It will be more enjoyable.
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April 2021 by Andrea A.
Don't stay here if you have kids! We had some pancakes and sausage that got into the carpets and one of the kids must have wiped their faces on a blanket and "ruined" it! We are now being charged 300 dollars because we "destroyed" the room and it's not useable! However the exhaust fan in the bathroom being a fire hazard makes the room okay for guests to stay in. So far no one is doing anything about these charges! We are not happy! Next time I guess I'll make sure my kids don't move a muscle and we ask for a vacuum cleaner!
