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February 2024 by Diane Kettelhake
I bought a Brother sewing machine a week ago paying with cash. Once I got it home I decided it did not have the features I wanted. There was no one in the store that knew anything about the machines in the store, so I made an uninformed purchase basically. I decided to return the machine after reading the operating manual. I was charged a $25 restocking fee even without taking the machine out of the box. There were no signs posted regarding the subject to a restocking fee for returned machines. The first information about the restocking fee showed up only after paying for the machine and receiving the receipt so there was no advanced warning for a return fee. Also none of the sales signs had any restocking fee mentioned. I also had difficulty getting cash back when I returned it at another store. I was told had I not opened it I would have not had to pay the restocking fee. I guess I should have taped the box back up.
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January 2024 by Locarno Hilton
Skylar was so kind and patient, people like that definitely make a store like this so much more welcoming!
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January 2024 by Tracy Wooten
Almost as good as Hobby Lobby
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December 2023 by Jodie Wachal
Everytime I walk into this store, I have extreme anxiety. Everything is a mess and so cluttered. Old framing space and classroom is currently being used as storage. Hardly any retail on the shelves. I would think corporate would get involved and motivate staff to have higher standards and make this place a "happy place" like it used to be.
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December 2023 by David Pallard
Showed a album frame in stock. Looked for an hour with employees who can't figure out how to find inventory. Waste of time and they still couldn't find it.
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November 2023 by natalie padilla-gillett
All was great, helpful friendly staff, and found what I was looking for. The 4 star rating is because the line for cutting fabric was way too long. They had two people cutting but way more customers so at least a 3rd person needed. Ideally 4 or 5 employees cutting as needed at times.
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October 2023 by Abbey
I came to look for Halloween items as I had a recommendation to come here for them and for clearance items. I found the store was kind of chaotic and messy looking when you first come in and the seasonal sections were sparse! I didn't end up buying anything here.
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August 2023 by Rosie Welsh
Lots of Halloween decor on sale and some fun Halloween fabric! The cotton fabric section seems kind of bare right now though.
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July 2023 by Heidi Adams
I have visited this location a few times this summer. The customer service is always great. They are friendly, cheerful, and very helpful.
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July 2023 by Jaclyn Kort
Called to ask if any Halloween items were in store since I live far and didn’t want to drive all the way to find out. The employee said oh no they all sold out already while it’s June 30th. I went online to see what was available for I’m store pick up and turns out that wasn’t true they have mostly all the Halloween stock in not sure why they would say sold out.
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May 2023 by Angela Vega
I'm not a crafty, sewey, creative person, but the minute I walk into JoAnn Fabrics I feel like I might be able to embark on some new venture. Realistically I know I won't. Anyway, my point is that there is so much to look at, and wish I knew how to do stuff with all the fabric and other things. Really great selection, even for the novice.
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March 2023 by Joslyn Schiebur
This particular Joann does not have as wide of a selection as others that I've been too but that helps you spend less on stuff you probably don't need
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February 2023 by Alex Andazola
This is my favorite place to go for craft things. Clean store and very knowledgeable staff.
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February 2023 by J B
An item was in limited supply so I was unable to purchase online for pickup in store. I phoned and a friendly employee found the item and said she would hold until the end of next business day, and even honor the 25% off I would've been able to use online. When my husband went to the store the next day, the item could not be found. Okay, fine, mistakes happen, but the staff members were beyond rude to him. My mother owns a tailoring shop and used to order from another JOANN. These rude women lost her company as a customer, as well.
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February 2023 by Kate Heng
Love this place. Lots of fabrics and everything to make crafts.. people are helpful also.
