-
January 2023 by Gretchen W.
This company has always had excellent customer service. They helped years ago when my Dad needed equipment. They also assisted with delivery and relocation of equipment in a timely and painless manner. Recently they assisted with a battery issue quickly and conveniently. Your company is the best!
-
December 2022 by Janice Plautz - Bless
Absolutely THE BEST service I've experienced in a very long time! Trevor was So great to work with. He had to much patience with my young niece having to chair shop and with Video calling to help see the sizes and such. He returned calls and proactively called and even personally drove 40 minutes to help Mike deliver and set up the chair. He also went Way above and beyond by offering to help with a transfer. My mom had used NE Scooter Mart for years for my grandmother items....now I'm using them for my father's needs. Best service. They were up front and clear about what works and doesn't for a person's needs. And people like Trevor and Mike make me wish they could be cloned.??♀️If you need a lift chair, scooter, walker, what've..give them a chance to deliver you the same great experience.
-
December 2022 by Mark Clinton
I have dealt with Nebraska Scooter Mart many times over the past ten years or so. They have always provided the highest quality customer experience--both in sales and service.As far as service is concerned, they have been exemplary in helping to solve particularly tricky issues relative to parts availability and other related issues. I give them my highest recommendation, with a particular shout out to Brent for always going beyond the call of duty!
-
December 2022 by Edy Clark
I was not treated right by another company which review I have already placed. When I went to this business I was treated with respect excellent customer service and superior products. They adjusted my scooter for proper fit. Steve my agent showed me available lift chairs of which I purchased when money became available. The chair is superior to anything on the market. I unfortunately have bone cancer and sleep in a recliner one night beautiful rest and counting. The owner and Steve care about you. Folks I highly recommend them you won’t be sorry.
-
December 2022 by Jan Ford
We are very happy with NSM! We purchased a Jazzy Air wheelchair from another company as private pay. From the beginning the wheelchair was a lemon. The controller was replaced under warranty along with the batteries. Then we replaced the batteries at our cost of $1000, and waited 5 months for them to come from China. After using them for 6 months they started to die within a few hours after receiving a full, overnight charge. We gave up on the original company and called Nebraska Scooter Mart, they replaced the batteries with new AMERICAN MADE batteries for $300, and solved the problem of the wheelchair slowing down for no reason while crossing the street. The technician was knowledgeable, polite and friendly. We are ecstatic that the wheelchair works great now, it holds a charge for 2 days without being charged. NSM made us very happy.
-
December 2022 by Mike Last
Steve was very informative on our first visit as we were looking for information on rollators for my mother. He was patient and knowledgeable about his products. Because of Him we came back with my mother and again he was very patient with my 89 year old mother, explaining each type of Rollator and making adjustments to them and to her personal walker as well. Thanks so much, this was 5 star service!!!!
-
December 2021 by Jim Moran
My family and i have been customers of Nebraska Scooter Mart for over ten years, they are simply, an outstanding business. They are helpful, knowledgeable, and go beyond the normal standards to make sure you get the very best medical products and service.
-
December 2021 by guywyman
I have to give this company credit the fact that they have taking good care of me when I'm seriously needed it Brent the manager has gone above and beyond the Call of Duty to make sure I have been taking care of this is an awesome company as far as I'm concerned I just can't say enough good about it there may be some bad reviews there may be some good reviews everybody is entitled to their opinion my opinion this is an awesome company hats off to you mr. Brent thank you for all your help.
-
December 2021 by Shane Charbonnet
Recently had to go back to this location because no other store in the area had what I needed and it was an emergency. I'm updating my review based on this latest interaction. Process was smooth and personnel were very helpful. I'm not sure if the same person who caused my last visit to be so unpleasant still works at this location, but during this visit everybody at the store was nice and helpful. .
-
December 2020 by nursey402
Very rude owner! Terrible customer service. I would NEVER GO HERE or recommend it to anyone!
-
December 2020 by Colleen Nygren
I called Nebraska Scooter Mart to find out about a new motorized chair for my 90-year old mother. The technician asked me some questions, and he helped me figure out how to fix the chair she has now, which we purchased from this store. The technician came and did all the repairs, and Mom is so pleased. It will truly improve her daily living for much less than having to buy a new chair. Thank you.
-
December 2020 by robert schiessl
Over the years I have bought three high end power chairs from Nebraska Scooter Mart using Medicare and insurance. The people at NSM know what they are doing. Each year it gets more complicated. The Scooter put me in the right chair and follows up later with great service and soport. I highly recommend this company.
-
December 2020 by Cindy Buesing
I bought a new scooter and am so happy with the service provided by Mike. I need to use it in my home and he brought several choices to explore. He was thoughtful about my specific needs and I am very pleased with my purchase. If you go to Scooter Mart ask for Mike to help you!
-
December 2019 by Dale Scheer
great staff and service. great equipment.would recommend to anyone
-
December 2019 by Paula Hall
We have done business with Nebraska Scooter Mart for several years. We have purchased a walker, two wheelchairs, lift chair, and a scooter battery from them. They are awesome! They have come to my mom and dad’s home more than once to deliver an item or when something needed adjustment. They recently gave them a cup holder for the walker at no cost and then a few days later replaced missing pins in the wheelchair and didn’t charge them since they had extra parts at the store. They are very kind and considerate and know what the meaning of outstanding customer service is!
