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January 2023 by Kaden M.
This store is very convenient for me. I use it for quick runs...running out of leaf/lawn bags. Their employees aren't the most helpful or knowledgeable when u have a question though. That's why is usually drive to ACE on 70th and Vine b/c they are more helpful, knowledgeable and have free popcorn.
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May 2016 by Brian W.
Have been here several times to pick up odds and ends but would much rather shop at Menards Home Depot. This last weekend rented some chairs from the rental dept. Worked with Lori seemed OK at first but when I brought the chairs she treated me like I was 12. A little dirt on the legs of two of the 15 chairs and you would have thought I drug them through the mud. Obviously she was having a bad day. If you dont like your job you should quit. Will not rent from this place again. SHe needs to go back to Customer Service 101. Lose the attitude and be nicer to the customers.
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July 2013 by Eric H.
Completely worthless. Don't mistake this for a friendly neighborhood Ace hardware store.. this is a store, with hardware items, staffed by people who either know nothing or don't care or both. Today's adventure: I went in with a sticky, problematic doorknob from our garage. I asked some questions of the clerk about troubleshooting "It might just be old... you might want to replace it... " What about the lockset? How do I keep the same lock? "I dunno.. I'm not sure if we do that here... " and then he stares at me.. hoping I will leave and he go back to bullshitting with the other clerk. Here's a better response, in case you care: "I'm not sure, dude, but let me go ask someone who will know.. that way we'll both learn! I love my job!" I took a chance and bought a part that solved my problem so I'm home free, luckily. On a previous visit (plumbing adventure) I had a different clerk who knew less than I did (and I'm not exactly Bob Freaking Villa) That's not exactly a huge issue, but she had no desire to help me or learn anything new herself. I had to google on my phone. If you know EXACTLY what you want and you don't want to save money go ahead and stop in here if it's convenient. But these guys won't compete on price (Lowe's, Menard's, Wal-Mart, Home Depot) and they won't compete on service (Ace, Menard's). I expect they will have a going out of business sale sometime in the future. I'm giving two stars instead of one because I've only been in twice so maybe I've just been unlucky. But I'm not going to try a third time unless I'm desperate.
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May 2009 by Kala L.
We rented the party package from this store. The popcorn machine did not work on FOUR different outlets, including one at our neighbors, yet when we got back to the store it miraculously worked. They did give us half of the cost back which was nice, but their overall customer service was terrible. With the party package, you are supposed to get supplies for 30 people included, yet the "Rental Manager" didn't know this and charged us. If the machine had worked we would have been out $67!! Since it didn't we did get the refund for it, thank goodness. When I emailed the owner to let him know that I wasn't very pleased with the way things turned out, he was RUDE! It is amazing that in the economic times we are in now that people don't have a little better customer service skills. Needless to say, I will NOT be going back, and I will not be recomending them to anyone I know.
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January 2009 by Nikki B.
Best service of any hardware store in town. I love this place, & the guys there are always really helpful, but don't hover. I'm not exactly what you'd call a handyman, but they never make me feel stupid. They have helpful advice, & I always try to patronize them over one of the big box stores like Home Depot when I can. When I had a key made, the manager did it himself. He was worried he didn't get it just right, so he gave me all 4 copies for the price of one. All 4 worked. They also offer more than you'd expect in the way of rentals. According to their website: Lawn and Garden Party Rental Wedding Rentals Construction Equipment Rentals Plumbing Hand and Power Tools Pumps and Generators Scaffolding and Lifts Tents Moving Supplies
