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February 2024 by Tristan Goos
Costumer service is treble and don’t hold to there word when quoted a price they don’t send u the information and bump up the price 4 months later if your booking for a wedding I do not recommend this
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February 2024 by Josh Jolton
elizabeth checked me in and she was the best
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February 2024 by Amanda Banghart
For some reason we have had bad luck with this hotel the last 2 years we have tried to have a birthday party for my daughter. Last year we rented out the party room 6+ months in advance to show up and see they rented it to someone else. Not great but we made it work and set up our party stuff in the lobby.Last night we had rented a 2 bedroom suite through the app (I am a member) with several months notice for my daughter’s bday party as well as the party room. I did early check in online as well. When we showed up to the hotel they had overbooked our room so we were left without the room we needed and had to go home after the party. We had some pretty bummed girls. They could have given us two rooms but that wasn’t going to work as the girls can’t stay in a totally separate roomBy themselves. The party room was available for the party so that was fine. The front desk lady was great and clearly her hands were tied. The manager was no where in site and was not responsive to calls. I did call corporate and they couldn’t sort it out either as they also couldn’t get a hold of the manager.I think we will have to find a more consistent place to stay next year and celebrate.
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January 2024 by Jami Crutchfield
This was supposed to be our Christmas getaway. Everything was great until we got reprimanded for being too loud, which we partially understood as we had a child and dog in the room. So we apologized and took the appropriate actions. The not at all nice lady that called said several times that we owed a pet fee, however when we checked in the manager of the establishment was who checked us in. He was fully aware we had a dog and made no mention of a this fee. We relayed that to her and her response was that it would be non-negotiable, and in a very nasty way. I explain to her that since the manager checked us in and never mentioned a pet fee we would discuss it with him, after she confirmed he would be workin the following day. She then called us about two hours later, at midnight, which we where all in bed, to again ask about the pet fee which we already told her of the wish to discuss this with the manager. Since we where then awake and feeling like we had to whisper, we inquired about canceling the next day reservation as we had no desire to stay another night and this point. Rather than provide us with the answer to that, she decided to yet again inform us of the pet fee. Was not a good experience and we will not be back. The customer service left so much to be desired.
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December 2023 by Sarah Cassidy
Great all around, manager Josh is great, love all the staff, friendly customer service vibe ... my only complaint goes to the corporate headquarters tech staff-- please monitor the algorithms for search results more closely. Today when searching for the hotel, the bogus "Reservation Desk" is coming up as the first result. Since you have a sponsored result (i.e., it's being paid), why is yours coming up second to this third party scam operation? Hope you can fix this so your customers don't call them, as I did. Thanks.
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November 2023 by Claire Kung
The hotel is clean and very well maintained. Room was big and spacious. Complimentary breakfast was standard and great value.We really liked the outdoor fire-pit, really cozy and has a great vibe!Laundry was $1 for washer and $1 for dryer, pretty clean.
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October 2023 by Haley Sinn-Penfold
Awesome and helpful staff. We were traveling with our large dog and it is difficult to find descent hotels that will allow pets. Their fees for staying with our dog were extremely reasonable. They were very accommodating to all our needs (humans and dogs). They even provided p*** bags in a cute re-fillable dispenser. The room was fantastic. There was a full sized refrigerator and freezer, stove top and dishwasher, plus the kitchenette was stocked with dishes. Very comfortable. There were plenty of places to walk our dog, a nice gas fire pit to enjoy the outdoor evenings. The continental breakfast selection was astoundingly diverse and very good. Definitely will stay here again.
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October 2023 by Chelsea Christensen
Friendly staff. The breakfast had a lot of variety and the hot food options changed daily. Pool area was nice but the pool was a bit chilly. The outdoor seating and fireplace is right off the breakfast area so you could enjoy your breakfast outside.
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October 2023 by Denyse Wise
A well maintained Residence. The common areas are nicely upgraded and welcoming. The rooms are very clean with modern TVs and streaming services. And the breakfast was one of the better buffets I’ve experienced at a Residence in a while. The only drawbacks for us were the bed seemed to have lost its firmness and dipped in the middle and the shower head was a little wonky. We’ll definitely stay here again.
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September 2023 by Foodie V.
Fantastic room! Nice area. Dog friendly. Everything was awesome expect the darn TV remote didn't fully work so I couldn't select anything to watch.
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September 2023 by Sylvia Jose A.
It was so warm and welcoming, lights were on in our suite welcoming us, the fresh ice and lemon water downstairs available 24/7 was a perfect touch!!! One of the best places we've stayed for hospitality!!! Great choice by our bride! We're from the west coast and loved our stay!
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August 2023 by Tanner Sherlock
Hotel was jam packed because of a wedding, however the staff was super patient. We asked to check in early, and they called us as soon as our room was available. Good service.
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August 2023 by ofb2632
I have been staying here long term and inhave never had any issues here. The staff is great. The rooms are small studio apartments.
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July 2023 by Stephanie Zundel-Smith
The only bad part of our experience at this hotel was the location since we were just passing through town. BUT! We were upgraded to a nicer suite after traveling all day with little kids and we were so grateful to get a restful night of sleep. Room was very clean and we were given a room on the first floor to make it easier on us with kids. Thank you! You made the inconvenient location totally worth it for us!
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June 2023 by Deb P.
Rude, condescending day Manager bullies the female staff. Room not clean. Stay anywhere but here!
