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March 2024 by Julia Kercher
My husband had a tiny rock chip in his windshield and our insurance company recommended Safelite. They came to our home, which was nice. But when the repair was almost complete and the technician was cleaning around the spot, the windshield cracked all the way through and needed to be replaced. Even though it happened during the repair, we had to pay our deductible for a new windshield. We will not be using Safelite for repair ever again.
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March 2024 by Jody Anderson
Tech refused to fix the window and still charged my card. I tried calling for a refund and got nowhere.
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March 2024 by Christina Lange
The technician who came out, Daniel Cook, was great! He let me know when he was on his way. He was not able to repair my windshield but gave me a quote on spot for windshield replacement.I do NOT like the companies automated system when you call their phone number. No option to speak to a live body ever!! Poor customer service in my book.Also prices have more than tripled. $185 to fill one little chip? Get real. Ridiculous.
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March 2024 by Trevor Hinze
I went in to have a chip repaired, as it turns out the chip is spreading and a replacement will be required. The technician was able to quickly show me the damage and it made sense. As for the overall store experience I would give it an f. In order to get your car in the shop area it must be driven on about 250 feet of crushed rock path which resembles the Oregon trail. There is no way a low car like a Corvette or similar could ever make it down this piss poor excuse for a driveway without scraping. The crushed rock is terrible for tires. When you do get in the shop you find that the floor is so dirty that it might as well be a dirt floor. I had to clean my floor mat after getting back in my car as my shoes were covered in this same white chalky dust. No way I am going to go back there for a new windshield. I can't imagine why anybody would be ok with paying nearly 2k for a windshield just to have their car get filthy in the process.
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March 2024 by Jacobi King
My windshield cracked after a temperature change and Safelite was so easy to setup an appointment with and to use my insurance too. :) All I had to do was provide my insurance information and they did the rest. :)The day of the appointment, a slot opened sooner in the day, they called me, and I was able to go in hours before my appointment time. The windshield replacement took less than an hour. I am so happy with my new windshield. They even stuck my Drive Safe device back on my windshield. :)I hope I don't have to use them again ;) but if I have a crack or worse windshield, I will definitely be using them!!
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February 2024 by EagleBoyZ 925
Set an appointment up to get my driver side window fixed and less than 24 hours before the appointment they messaged me that they had to push it back a week because the part wasn't here yet even though when they look at the FedEx it was in Lincoln why would an appointment have to be pushed back a full week instead of just I don't know a day or two worthless company wouldn't recommend anyone use them
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February 2024 by Noah Hampl
Waiting room smelled like cigarette smoke. Time-line given was 2-4 hours, wish they would have narrowed it down at drop off
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February 2024 by Don Crunk
Great service. Fast. Friendly staff.
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December 2023 by K J Langlais
Don’t bother no one answers the phone. You get the stupid automated service. They say they are open but you cannot talk to someone. They put in my glass which was great but they broke a part on the plastic above the rear view mirror and cannot get through to talk to someone to stop by and get it fixed.
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December 2023 by Craig McCaslin
Finished quicker than promised! Quality work and great customer service!
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November 2023 by kylie mullen
Not only did they make it cheaper then what i expected they cleaned all my outside windows, and even vacuumed out my driver side of my car!! That was very kind of them!!! Would 100% recommend
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November 2023 by Stuart White
The work was fine, but they screwed something up and needed me to bring the car back for “20 minutes.” It took 90 minutes.
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November 2023 by Steve Roath
I initially had some difficulty getting the work started but Safelite worked it out. Tech was excellent.
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November 2023 by Taylor Miller
Great customer service, explained insurance vs private pay. Assessed and fixed my chips quickly.
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August 2023 by Jacob Hartwig
Absolutely amazing customer service in the store and the quality of work is spectacular. The safelite company as a whole needs to get rid of the automated calls when you try to contact them. Your best bet is to just go to the store and set everything up.
