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July 2022 by Frank Lovings
Absoulutley horrible didnt have the tire we needed sent me to walmart to get it they dont have anyone to put it on today now sams is refusing to put the brand new tire on to say the least im disgusted they would leave a family of 5 on the side of the road. Will never shop here again.
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March 2022 by Barbara H.
I love Sam's club for their prices and friendly staff!! They have things that I can't find at other places!!
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September 2021 by Deb Roberts
I was in there last week and the Huggies 5 were $41.98. I went in today because they said they are $3.00 off. But, they raised the price to $44.98 and with $3.00 off brought it down the original price of $41.98. So no one is saving $3.00. What a scam!! What other prices did they change to let the customers think they are getting a sale? This is bull!!!!
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July 2021 by Sheila Stanislav Johnson
Friendly and very helpful. Employees always have a smile for you. Clean store.
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May 2021 by Eddy Goh
The best place for shopping in Lincoln
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November 2020 by Nicole L.
I love going to Sam's and using their app. They've got great selections for groceries and the staff is usually pleasant. I ordered groceries via pickup last week and was waiting in the stall for my order. The girl who brought my stuff asked for my ID, which I didn't have because I wasn't far from home and with touchless payments everywhere I've just been bringing my phone. Also, I wasn't aware I needed it to pickup my groceries. I said I didn't have it and she rolled her eyes at me. Lol, okay... professional. I pulled up my membership card with my name on it in the app and she huffs at me and says that doesn't tell her anything. I offered to drive home so she could check my ID and she said whatever and put my groceries in my backseat. Unfortunately, I didn't get her name but employees who act like that aren't helpful to a business and their customers, especially in a stressful time like this. She could've explained to me politely that she needed to see my ID but instead she chose to be rude. I'll definitely be back, but I won't be doing pickup for a while.
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November 2020 by Trish Lukert-Piening
Friendly and willing to help when needed
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April 2020 by Lori R.
I ordered groceries online with the intention of picking them up. I got a text from Sam's Club stating that my order was ready for pickup and when I got to the club, I was to text them Reply A. When I got to the loading area, I texted and got an immediate text back that they didn't understand my reply. Then it indicated to text A to check in. I did that and got another immediate reply that they were "sorry for the inconvenience but there's a problem" and that I needed to go inside to the Club Pickup area to check in. At Club Pickup, I asked what the problem was and the woman there told me that they didn't deliver the groceries to cars but that we needed to come inside to check in. Now, I had sat outside in my car in the loading area and watched Sam's Club employees come outside and load 2 vehicles with groceries. I indicated this to the woman and she then said that when I got there, I needed to call and let them know I was outside. So, which is it? If I needed to call, why didn't the text tell me to do that? In this day of covid-19, I specifically wanted to avoid going in to the store, hence my online order to pick up. This is my second complaint about this Sam's Club. This is extremely poor customer service.
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March 2020 by Michael W.
Corey in receiving. Got me unloaded quick. Awesome job. Ps. Thank you all for considering us drivers with the snacks. Thanks again. Mike.
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March 2020 by Tony Hernandez
Big verity of items to choose from, grocery goods and meats are fresh. I don’t care for self check out.
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December 2019 by Laura A Hoffman
nice prices and gluten free stuff
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December 2019 by Dale Wentworth
It’s a great place to shop, both my wife and myself enjoy each and every facet of Sam’s Club.
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June 2019 by Shaun S.
Train your employees BEFORE you allow them to provide ANY customer service. I went there because I simply wanted a card to purchase fuel. The young Russian girl had no idea how to issue a card. She finally called over grandma Moses who showed her the 87 step process to issue a card. I had to rush home for my blood pressure pills after this experience.