-
January 2024 by Travis Fullerton
Ordered online from Amazon was under the impression that Amazon would refund me unfortunately it is a third party order and you have to pay for shipping and Speedway Motors doesn't send you all what you order they sent me a scratched hubcap with no mounting screws mounting screws have to pay to send it back for their mistake of not sending me the hardware with the product and a scratched product wouldn't suggest this to anybody building a hot rod definitely not a good business practice to send items you purchased with scratched and not all the parts
-
January 2024 by B Tilson
Speedway Motors is a very dishonest company . I ordered and was charged for a brand new in the box item and was charged $427.27 . What I received was a used opened box item that was missing parts. I emailed their sales team , customer service team and called multiple times before I was able to speak to someone. At first they tried to charge me $10 to ship the item back to them, then they stated I needed to place a new order at full price then ship the old one back to them for the refund. This place has zero customer service and don’t care about your time or if they’re ripping you off. I found the exact same part at Jegs for a cheaper price even with shipping cost . They have also refused to post my product review on their website . I would HIGHLY recommend shopping around and checking their reviews before ordering from Speedway . I filed a complaint with the better business bureau along with 12 other customers this year and not a single one has been settled . At least their rating is accurate as it shows them only having a 1.8 ( two star ) . Speedway Motors has lost my business and referrals for life . UDATE to the public : Speedway responded to my Better Business Bureau complaint and offered me a settlement of $25 which is less than the parts cost of what was missing from the box they sent me . At this point it’s not they keep raising the level of their dishonestly, but at least want the public to know .
-
January 2024 by Mike Antonioni
Purchase parts through your company 4/2022 4 pieces of chrome Molly tubing 1.3/8 x.095. one was .083. Call them today and explain what was going on. They’re going to ship me all the right part out today. This is great customer service with no charge. Thanks You Mike
-
November 2023 by Mark Carter
I received headers, just not the ones that I ordered and paid for. Theshipping was delayed for about two days to start things off. When theheaders did arrive, I was so ecstatic and ready to go to the mufflershop to have my new exhaust system installed. To my disappointment,once the box was open, wrong part. I called the customer servicenumber to let them know about their fumble. I spoke to an agent thattook the notes, but also informed me that I would need to call thefollowing day and speak to the "customer support team" since they hadgone home for the day. So tomorrow came, and first thing on my listfor the day was to make the call. Once I contacted them; they saw thenotes that were taking by the previous agent. I clearly expressed myfrustration about the initial delay, and now I have another delay dueto the fact that I will have to send this part back and wait for thecorrect part to arrive. So now my schedule is pushed back evenfurther. I asked the agent on the phone is there any compensation forthe things that I have to go thru on my side in regard to somethingthat was done on their end to put all this in motion. I was told "No"there would be none, so it was pretty much a "My Bad" from thiscompany. No compensation for the trouble, no regards to my time, andthings that have to be moved around on my end. Not only that, but Inow had to drive to UPS and in addition I had to pay UPS from my ownpocket to have the return label printed. The reason that I gave 2stars is because I did receive headers; just not the ones that I paidfor, plus the agents were nice on the phone.Update: I spoke with a supervisor, and the best they could offer was for me to purchase another set of headers for them to ship. Then they will reimburse me once the wrong headers get back to them . No Thanks!See picture below: not the chrome headers that I ordered
-
October 2023 by joe blow
Be careful ordering "Garage sale" items. Bolt print it says open box, missing packaging.(nothing about missing items) Fine print after you click on description tells you it's missing a $340 part. So for me to "save" the quoted $250 I had to spend an extra $340! Stick to buying their new items only and you will be fine.
-
October 2023 by Bill D.
Speedway has been a great source of parts for my 1954 Chevy truck resto-mod project. great selection, great prices, great customer service
-
September 2023 by Karkat Kankri
Ordered a Starter on the 9th September noticed it wouldn't be shipped until the 23rd. Getting a refund is almost impossible they have no answers since they dont have the actual parts, and are a glorified reseller. They purchase stuff and make you wait instead of having it on hand like a real store. They're glorified middlemen resellers. I don't recommend using this place
-
July 2023 by Jeff R.
Absolutely!! Great customer service!!! Will definitely shop with this company... I'm a NE native!
-
July 2023 by Patrick Heskett
I ordered a pair of holley retrobright headlights. They only shipped 1 and refused to make it right at all. Bill would be ashamed of what his beautiful business has turned into.
-
July 2023 by Retrobrid 2
Shift on down into many parking spots, go in use the bathrooms clean up and leave with a hat and cool tee shirts.. visited by retrobrid art firm and garage..
-
June 2023 by Mike North
First time customer, last time customer. Ordered a steering column, and the thing has a ton of slop in the hub. Cheap Chinese low quality with made-in-the-USA prices. The return through Amazon was going to be such a pain that I decided to drill and tap the hub for a set screw in order to alleviate the slop.
-
June 2023 by Jesse Higgins
Ordered a “race ready” 360 motor from speedway motors in July didn’t get the motor until October. Tried to race with it and within 1 race the cam was flat. Do not order comp cams or comp lifters they are garbage and you are taking a chance at prematurely causing catastrophic engine failure.
-
June 2023 by Melisa J.
We ordered a race ready engine from them in July didn't get it till October . We raced one race and the cam went flat on one lobe they said they would fix it and refund us shipping to ship it back . we shipped it back and they said it was done and they would ship it back free of charge for parts and labor and shipping , then tried to charge us 600.00 for the shipping and parts we never received our shipping refund either . Finally got it back ran one heat and one main and same shit cam but the lifters where trashed when we pulled the motor apart , tired to talk to them told us nothing they could do . We will never spend another dime at this shitty ass company . They are horrible all the way around .Best advise do your research and DO NOT ORDER ANYTHING !!!!!!!!
-
May 2023 by James Potter
Purchased a 5,500 engine for a 2009 Silverado from speedway the web site said it would work and the sales representative said it would work. Started the installation process. The tech that did the install called the customer support team and told them the cam shaft censor and crank shaft censor was not compatible. The support team said hooked it up and try it guess what didn't work now.i have a 10,000 truck that's dismantled and a 5,500 dollar engine that doesn't work for my application. Plus I still owe the tech for the installation . Don't waste your time with these maggots do some research and find someone decent to do business with someone that will stand behind the engine
-
May 2023 by Dave P.
This was my first purchase but I will be a returning customer! My purchase came a day later than they initially indicated. Without any prompting from me, I received a full refund for shipping, because it was a day late.That demonstrates great customer service!!
