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January 2024 by R L Customs
I wish I could give this company zero stars. I’ve been ordering from them for quite a while and I have spent a great deal of money with them and when I have one little issue with $150 pump that was defective, they went to the moon and back to make sure that they would not allow me to return it, or exchange it for a new pump. I will NEVER use them again. People wonder why everyone American businesses are failing, this is a prime example!
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December 2023 by Howard S.
Save your money! These folks are dishonest to the bone, they will rip you off, screw up your order and not honor their so called warranty. buy elsewhere.
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November 2023 by Josh Halderman
I love this place! Every time I build or repair equipment they come in handy. Also love that they still have a paper catalog, handy to make parts list and takes me back to a time where America wasn't the USSA. I then order online. Been a customer for more than a few years. Brother and a friend likes this place too.
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August 2023 by Kristian Hervold
Bad reviews had me worried as I didn't look before I placed an order.However, It shipped out immediately and arrived insanely fast. Thanks!
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August 2023 by Junell W.
Customer service (Jake) was a complete joke. Ordered 20' of hydraulic hose. Never received it. Tracking said undeliverable. Had to reorder (using the exact same address), wait for them to receive the original order back before I would get a refund. The original order was for $148, but my refund was only $92. Yes, they made me eat the shipping charges!!!! When I called to get it resolved, they basically said "tough luck, that's our policy". Willing to give up many more future orders, rather than give me a full refund? Will never order from them again. Good work, Jake!
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July 2023 by Zach Northway
Worst customer service I have found!!! Rude and dont have the time to help take care of the customer or give you the info about your order!!!
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June 2023 by William Y.
Buy locally instead of ordering online from this company. Their customer service is nonexistent, and they do not support the items they sell that Do Not work.
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April 2023 by Von Nielson
My recent experience with Surplus Center has been a great disappointment. I have been a long time customer of this business and truly hate to see them decline. But their poor performance does explain why Amazon and eBay have become so successful.
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April 2023 by Matt Mulcahey
I'm sad to have to leave this review, I've been a long time customer and this place was my go to for hydraulic components both commercially and for my personal needs but after this experience I'll be telling absolutely anybody about how poorly this company is ran.The lack of customer service here is shocking. My item got "damaged in shipping" nobody told me anything about it I found that out when I called a week and a half after I ordered. What's even better is they insisted that they had to wait until the shipper sent back the damaged part before they would even ship another to me.Because they had waited several days before bothering to even ship my product in the first place I promptly canceled my order so I could order it from somewhere that would get me my item in a reasonable amount of time.But that's not where this ordeal even ends. It's been a week since I canceled and they still haven't bothered to refund my money.When I reach out to the company I always get the same answer. "Sorry that's our policy, there's nothing we can do"
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March 2023 by Chuck Norris
I'm sad to have to leave this review, I've been a long time customer and this place was my go to for hydraulic components both commercially and for my personal needs but after this experience I'll be telling absolutely anybody about how poorly this company is ran.The lack of customer service here is shocking. My item got "damaged in shipping" nobody told me anything about it I found that out when I called a week and a half after I ordered. What's even better is they insisted that they had to wait until the shipper sent back the damaged part before they would even ship another to me.Because they had waited several days before bothering to even ship my product in the first place I promptly canceled my order so I could order it from somewhere that would get me my item in a reasonable amount of time.But that's not where this ordeal even ends. It's been a week since I canceled and they still haven't bothered to refund my money.When I reach out to the company I always get the same answer. "Sorry that's our policy, there's nothing we can do"
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February 2023 by Nathan Reed
Need to update their signs. There is no showroom. Just a small waiting room. It's frustrating to see a business stick their head up.... I used to enjoy wandering through the showroom
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February 2023 by Timothy L
Great deals on wheels and tires! Quick handling time and shipping.
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January 2023 by Jay Axthelm
I've dealt with them for several years really good prices and selection super fast shipping ! I was kind of upset when I ordered a few items during their Xmas shutdown but I don't blame them everyone needs a break now and then !
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August 2022 by Charlie Stegeman
Alvin at the front desk was great, we called the day before we picked up what we needed and he had them ready for us with are name on them. Alvin also opened every box to make sure we got what we needed.
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June 2022 by Zubair H.
I have very bad experience with this company, I never received the item and and till now NOOOOOOOOOOOOO money back from the company. whenever I called for the refund always said that still investigation is going on with UPS. Never recommend this company to buy and items from them.